Maola Local Dairies
Administrative Assistant
Maola Local Dairies, High Point, North Carolina, United States, 27260
Administrative Assistant
Job Category: Administration Location: High Point, NC 27262, USA Full-Time, On-site Description
Why You Will Love Working at Maola: Built on over a century of dedication, Maola is always looking aheadinvesting in our people, strengthening our communities, and securing fresh, local dairy for the future. Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products. We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and moreavailable within your first month. Our employees are an integral part of who we are
what you do and what you think matters. Summary: Processes all customer orders, handling changes and issues as they arise. Maintains Excel files for customer order information. Answers main phone line and directs callers as needed. Greets visitors professionally, determines their needs and directs them to the appropriate party. Minimal administrative duties. Essential Duties and Responsibilities: Enters all customer orders in Excel and SAP daily, verifying pricing. Covers orders on weekends on a rotating schedule with the rest of Accounting Department. Maintains master trailer log files, updating with pricing monthly. Enters monthly pricing in customer websites. Maintains visitor log in the lobby and greets all visitors. Distributes mail daily. Performs various technical support duties such as information gathering, reporting, tracking, and researching. Receives and responds to routine correspondence following established procedures. Works as the primary point of contact on special projects as needed. Provides excellent customer service for any customer requests and order changes as needed. Maintains confidentiality and exercises discretion. Works closely with plant shipping manager and other managers to ensure all paperwork has been processed daily. Communicates to department managers concerning problems with customer orders. Data entry. File and maintain customer files, ensuring they are kept in an orderly fashion. Responds to customer inquiries via phone, fax, and email regarding orders. Other duties as assigned. Basic Requirements: At least a high school degree or equivalent with at least 2 years of related experience. At least 2 years of experience with data entry, and completing data reconciliation. At least 2 years of experience interfacing with customers regarding orders and providing positive resolutions. At least 2 years of experience with Microsoft Office suite (MS Word, Power Point, Excel). Experience with order management software, SAP experience preferred. Competencies: Communication: Communicate clearly and effectively through multiple channels
oral, written, visual, and non-verbal
ensuring our messages are understood and delivered appropriately, whether in-person or digitally. Accountability: Take responsibility for actions and anticipate challenges before they arise. Customer Focused: Prioritize understanding and meeting both internal and external customer needs. Initiative: Proactive in identifying opportunities and addressing potential threats. Problem-Solving: Possess the ability to identify and address complex issues with minimal guidance. Collaboration: Take responsibility for deliverables while also supporting others to ensure that collective goals are met. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. Specific vision abilities required by this job include close vision for computer work and ability to adjust focus. The employee may occasionally lift and/or move up to 10 pounds. Work Environment: The individual would encounter normal office environmental conditions. The noise level for the work environment would be considered in the moderate range (example: computers, printers, light traffic). Maola Local Dairies is a farmer-owned cooperative sustainably producing a full suite of nutritious dairy products. Maola processes milk, cream, butter, and dry milk powders through our network of six dairy processing plants. With a keen eye on quality, freshness, and love for the environment, Maola delivers dairy products that are both nutritious and sustainable to our local communities. For more information about Maola, please visit www.maolamilk.com. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Job Category: Administration Location: High Point, NC 27262, USA Full-Time, On-site Description
Why You Will Love Working at Maola: Built on over a century of dedication, Maola is always looking aheadinvesting in our people, strengthening our communities, and securing fresh, local dairy for the future. Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products. We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and moreavailable within your first month. Our employees are an integral part of who we are
what you do and what you think matters. Summary: Processes all customer orders, handling changes and issues as they arise. Maintains Excel files for customer order information. Answers main phone line and directs callers as needed. Greets visitors professionally, determines their needs and directs them to the appropriate party. Minimal administrative duties. Essential Duties and Responsibilities: Enters all customer orders in Excel and SAP daily, verifying pricing. Covers orders on weekends on a rotating schedule with the rest of Accounting Department. Maintains master trailer log files, updating with pricing monthly. Enters monthly pricing in customer websites. Maintains visitor log in the lobby and greets all visitors. Distributes mail daily. Performs various technical support duties such as information gathering, reporting, tracking, and researching. Receives and responds to routine correspondence following established procedures. Works as the primary point of contact on special projects as needed. Provides excellent customer service for any customer requests and order changes as needed. Maintains confidentiality and exercises discretion. Works closely with plant shipping manager and other managers to ensure all paperwork has been processed daily. Communicates to department managers concerning problems with customer orders. Data entry. File and maintain customer files, ensuring they are kept in an orderly fashion. Responds to customer inquiries via phone, fax, and email regarding orders. Other duties as assigned. Basic Requirements: At least a high school degree or equivalent with at least 2 years of related experience. At least 2 years of experience with data entry, and completing data reconciliation. At least 2 years of experience interfacing with customers regarding orders and providing positive resolutions. At least 2 years of experience with Microsoft Office suite (MS Word, Power Point, Excel). Experience with order management software, SAP experience preferred. Competencies: Communication: Communicate clearly and effectively through multiple channels
oral, written, visual, and non-verbal
ensuring our messages are understood and delivered appropriately, whether in-person or digitally. Accountability: Take responsibility for actions and anticipate challenges before they arise. Customer Focused: Prioritize understanding and meeting both internal and external customer needs. Initiative: Proactive in identifying opportunities and addressing potential threats. Problem-Solving: Possess the ability to identify and address complex issues with minimal guidance. Collaboration: Take responsibility for deliverables while also supporting others to ensure that collective goals are met. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. Specific vision abilities required by this job include close vision for computer work and ability to adjust focus. The employee may occasionally lift and/or move up to 10 pounds. Work Environment: The individual would encounter normal office environmental conditions. The noise level for the work environment would be considered in the moderate range (example: computers, printers, light traffic). Maola Local Dairies is a farmer-owned cooperative sustainably producing a full suite of nutritious dairy products. Maola processes milk, cream, butter, and dry milk powders through our network of six dairy processing plants. With a keen eye on quality, freshness, and love for the environment, Maola delivers dairy products that are both nutritious and sustainable to our local communities. For more information about Maola, please visit www.maolamilk.com. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.