Four Seasons Hotels
Front Desk Agent
The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Desk is also the natural place where guests' direct comments, questions, suggestions, and concerns. What you will do: Welcomes and registers resort guests, explains accommodations, and confirms method of payment. Ensures that all financial and credit procedures are followed. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction. Assists with customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services. Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner. What you bring: Minimum 1-2 years of experience in a similar role, in a luxury hotel setting preferred. The ability to multi-task on several items at once. Knowledge of hotel operating systems and experience with Opera preferred. Good communication skills are a necessity. Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States. Ability to speak Spanish a plus. What we offer: Wage is $26.97 per hour + Commission and Upsell Incentive Winter Season Lifestyle Benefit Merchant Pass and Eco Passes Available 401k participation with company matching program Competitive Benefits: Medical, Dental and Life Insurance Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide. Employee Cafeteria available for meals. Complimentary dry cleaning of uniforms Be yourself and become a member of a work family that cares about you and invests in your development. Elevate your craft here and abroad! Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned. Schedule & Hours: This is a full-time position. A successful candidate will have the ability to work morning, afternoon, and evening shifts, weekends, and holidays.
The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Desk is also the natural place where guests' direct comments, questions, suggestions, and concerns. What you will do: Welcomes and registers resort guests, explains accommodations, and confirms method of payment. Ensures that all financial and credit procedures are followed. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction. Assists with customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services. Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner. What you bring: Minimum 1-2 years of experience in a similar role, in a luxury hotel setting preferred. The ability to multi-task on several items at once. Knowledge of hotel operating systems and experience with Opera preferred. Good communication skills are a necessity. Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States. Ability to speak Spanish a plus. What we offer: Wage is $26.97 per hour + Commission and Upsell Incentive Winter Season Lifestyle Benefit Merchant Pass and Eco Passes Available 401k participation with company matching program Competitive Benefits: Medical, Dental and Life Insurance Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide. Employee Cafeteria available for meals. Complimentary dry cleaning of uniforms Be yourself and become a member of a work family that cares about you and invests in your development. Elevate your craft here and abroad! Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned. Schedule & Hours: This is a full-time position. A successful candidate will have the ability to work morning, afternoon, and evening shifts, weekends, and holidays.