USA Jobs
Help Desk Support Specialist
We are seeking a skilled and customer-focused Help Desk Support Specialist to join our client's team on a contract basis. The ideal candidate will have 1-3 years of experience in IT support, with a strong background in resolving issues related to Office 365 and managing account permissions in Active Directory. Prior experience working with a ticketing system is essential. Key Responsibilities: Provide first-level technical support to end users via phone, email, and ticketing system. Troubleshoot and resolve issues related to Office 365 applications (Outlook, Teams, OneDrive, etc.). Manage user accounts and permissions in Active Directory. Document support interactions and resolutions in the ticketing system. Escalate complex issues to appropriate teams when necessary. Maintain a high level of customer service and professionalism. Requirements: 1-3 years of experience in a Help Desk or IT Support role. Hands-on experience with a ticketing system (e.g., ServiceNow, Zendesk, Jira). Strong knowledge of Office 365 troubleshooting. Experience with Active Directory user and group management. Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
We are seeking a skilled and customer-focused Help Desk Support Specialist to join our client's team on a contract basis. The ideal candidate will have 1-3 years of experience in IT support, with a strong background in resolving issues related to Office 365 and managing account permissions in Active Directory. Prior experience working with a ticketing system is essential. Key Responsibilities: Provide first-level technical support to end users via phone, email, and ticketing system. Troubleshoot and resolve issues related to Office 365 applications (Outlook, Teams, OneDrive, etc.). Manage user accounts and permissions in Active Directory. Document support interactions and resolutions in the ticketing system. Escalate complex issues to appropriate teams when necessary. Maintain a high level of customer service and professionalism. Requirements: 1-3 years of experience in a Help Desk or IT Support role. Hands-on experience with a ticketing system (e.g., ServiceNow, Zendesk, Jira). Strong knowledge of Office 365 troubleshooting. Experience with Active Directory user and group management. Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.