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Job Description
Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri, and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.
General Summary:
The Sr. Network Engineer develops plans and implements various network elements (transport, access, and core) within the Ritter Communications network, including wholesale and complex business serving arrangements. This work involves expert-level knowledge and support related to equipment specifications, procurement, configurations, and installation assurance in preparation for Network Operations Center to assume management of it. This position may require an on-call rotation for Tier 3 escalations from the NOC. Essential Job Functions:
Defining, ordering, and overseeing installation and integration of equipment in the network, including switches, routers, servers, power systems, optical network equipment, patch panels, and cables. Design, provision, and test wholesale and complete business circuits. Support pre-sales engineering and design requests for enterprise and wholesale customers. Manage Critical Infrastructure and Network Capacity. Plan and prepare detailed equipment installation specifications and drawings. Ensure all site records are updated and accurate. Streamline and standardize implementation methods and procedures for scalability. Generate quote requests, purchase requests, and RFPs. Prepare project budgets and manage capital and operating expenses on engineering projects; provide regular reporting and forecasting related to project budgets. Attend meetings with management, departments, and vendors to meet company objectives. Participate in inter-departmental planning to coordinate activities for project completion. Work closely with Network Operations personnel to hand off newly deployed equipment for surveillance and management; support NOC escalations. Travel to customer sites, project areas, business events, and other Ritter Communications locations as required. Perform other duties as assigned by the Director, Network Planning & Deployment. Knowledge, Skills, and Abilities:
Expert knowledge of telecommunications design, installation practices, and principles. Experience provisioning or commissioning network elements such as routers, switches, DSLAMs, PON, TDM, VOIP, DWDM. Experience with platforms like Ciena, Metaswitch, and Nokia is a plus. Experience with equipment asset and circuit inventory systems. Proficiency with office equipment and software, including Microsoft Office (Excel, Outlook, Visio) and telephone systems. Strong problem-solving, communication skills, and ability to interpret technical documents. Project management skills are highly desired. Professional and courteous communication with customers and colleagues. Attention to detail and ability to work independently and in a team. Willingness to travel; valid Driver’s License with a satisfactory record required. Education and Experience:
Bachelor’s degree in Electrical Engineering, Computer Networking, or related field, or 5-7 years of relevant telecommunications experience. Ritter Communications is an equal opportunity employer; all qualified applicants will receive consideration without regard to protected characteristics, Veteran status, or other protected law characteristics. We maintain a drug-free workplace and offer competitive compensation, including health, dental, vision, life insurance, 401(k) with company match, tuition reimbursement, paid training, paid leave, and more.
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The Sr. Network Engineer develops plans and implements various network elements (transport, access, and core) within the Ritter Communications network, including wholesale and complex business serving arrangements. This work involves expert-level knowledge and support related to equipment specifications, procurement, configurations, and installation assurance in preparation for Network Operations Center to assume management of it. This position may require an on-call rotation for Tier 3 escalations from the NOC. Essential Job Functions:
Defining, ordering, and overseeing installation and integration of equipment in the network, including switches, routers, servers, power systems, optical network equipment, patch panels, and cables. Design, provision, and test wholesale and complete business circuits. Support pre-sales engineering and design requests for enterprise and wholesale customers. Manage Critical Infrastructure and Network Capacity. Plan and prepare detailed equipment installation specifications and drawings. Ensure all site records are updated and accurate. Streamline and standardize implementation methods and procedures for scalability. Generate quote requests, purchase requests, and RFPs. Prepare project budgets and manage capital and operating expenses on engineering projects; provide regular reporting and forecasting related to project budgets. Attend meetings with management, departments, and vendors to meet company objectives. Participate in inter-departmental planning to coordinate activities for project completion. Work closely with Network Operations personnel to hand off newly deployed equipment for surveillance and management; support NOC escalations. Travel to customer sites, project areas, business events, and other Ritter Communications locations as required. Perform other duties as assigned by the Director, Network Planning & Deployment. Knowledge, Skills, and Abilities:
Expert knowledge of telecommunications design, installation practices, and principles. Experience provisioning or commissioning network elements such as routers, switches, DSLAMs, PON, TDM, VOIP, DWDM. Experience with platforms like Ciena, Metaswitch, and Nokia is a plus. Experience with equipment asset and circuit inventory systems. Proficiency with office equipment and software, including Microsoft Office (Excel, Outlook, Visio) and telephone systems. Strong problem-solving, communication skills, and ability to interpret technical documents. Project management skills are highly desired. Professional and courteous communication with customers and colleagues. Attention to detail and ability to work independently and in a team. Willingness to travel; valid Driver’s License with a satisfactory record required. Education and Experience:
Bachelor’s degree in Electrical Engineering, Computer Networking, or related field, or 5-7 years of relevant telecommunications experience. Ritter Communications is an equal opportunity employer; all qualified applicants will receive consideration without regard to protected characteristics, Veteran status, or other protected law characteristics. We maintain a drug-free workplace and offer competitive compensation, including health, dental, vision, life insurance, 401(k) with company match, tuition reimbursement, paid training, paid leave, and more.
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