Invictus
Client Service Associate - Entry Level
Invictus, Pleasanton, California, United States, 94566
At Invictus, providing exceptional client service is at the heart of our success. We are currently seeking a motivated Entry-Level Client Service Associate to join our dynamic team. As a key member of our Client Service department, you will play a vital role in expanding our client base and driving the success of our business through strong customer relationships and top-tier service delivery.
This position offers the opportunity to gain hands-on experience in client service, brand development, and business operations. You'll thrive in a fast-paced, high-energy environment while delivering essential support to our clients.
Key Responsibilities:
Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and offer solutions with professionalism, empathy, and efficiency. Brand Ambassador: Represent Invictus and our clients by effectively communicating their brand messages to target audiences. Campaign Support: Assist in executing client campaigns that increase brand visibility, customer engagement, and revenue growth. Build Strong Client Relationships: Foster and maintain positive relationships with existing customers to improve satisfaction and loyalty. Customer Feedback & Continuous Improvement: Collect customer feedback, analyze service outcomes, and identify areas for improvement to enhance future campaigns and experiences. Track Campaign Performance: Monitor key performance indicators (KPIs) and provide insights to optimize service delivery and client satisfaction. Collaboration Across Teams: Work closely with the Client Service Team and other departments to ensure smooth campaign execution and meet business objectives. Qualifications:
Education: An associate degree or equivalent experience is preferred but not required. Customer-Centric: A strong passion for providing exceptional service and ensuring customer satisfaction at every interaction. Goal-Oriented: Self-motivated, results-driven, and eager to meet and exceed targets while contributing to the team’s success. Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with both clients and colleagues. Problem-Solving: Strong ability to identify issues, offer solutions, and take proactive steps to resolve concerns. Team Player: Ability to collaborate in a fast-paced, team-oriented environment while consistently delivering excellent service. Why Join Invictus?
Dynamic Work Environment: Thrive in a high-energy atmosphere that fosters creativity, teamwork, and professional growth. Training & Development: Benefit from continuous hands-on training and mentorship to advance your career and build new skills. Competitive Compensation: Enjoy competitive compensation and performance-based incentives that reward hard work and dedication. Career Advancement Opportunities: Clear paths for growth and leadership opportunities within the company. Health & Wellness Benefits: Access comprehensive healthcare options and wellness programs to support a balanced work-life lifestyle.
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Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and offer solutions with professionalism, empathy, and efficiency. Brand Ambassador: Represent Invictus and our clients by effectively communicating their brand messages to target audiences. Campaign Support: Assist in executing client campaigns that increase brand visibility, customer engagement, and revenue growth. Build Strong Client Relationships: Foster and maintain positive relationships with existing customers to improve satisfaction and loyalty. Customer Feedback & Continuous Improvement: Collect customer feedback, analyze service outcomes, and identify areas for improvement to enhance future campaigns and experiences. Track Campaign Performance: Monitor key performance indicators (KPIs) and provide insights to optimize service delivery and client satisfaction. Collaboration Across Teams: Work closely with the Client Service Team and other departments to ensure smooth campaign execution and meet business objectives. Qualifications:
Education: An associate degree or equivalent experience is preferred but not required. Customer-Centric: A strong passion for providing exceptional service and ensuring customer satisfaction at every interaction. Goal-Oriented: Self-motivated, results-driven, and eager to meet and exceed targets while contributing to the team’s success. Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with both clients and colleagues. Problem-Solving: Strong ability to identify issues, offer solutions, and take proactive steps to resolve concerns. Team Player: Ability to collaborate in a fast-paced, team-oriented environment while consistently delivering excellent service. Why Join Invictus?
Dynamic Work Environment: Thrive in a high-energy atmosphere that fosters creativity, teamwork, and professional growth. Training & Development: Benefit from continuous hands-on training and mentorship to advance your career and build new skills. Competitive Compensation: Enjoy competitive compensation and performance-based incentives that reward hard work and dedication. Career Advancement Opportunities: Clear paths for growth and leadership opportunities within the company. Health & Wellness Benefits: Access comprehensive healthcare options and wellness programs to support a balanced work-life lifestyle.
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