Insight Global
Secret Cleared Mid-Level Business Analyst/Tester
Insight Global, Arlington, Virginia, United States, 22201
Job Description
Lead workshops and facilitate requirements gathering sessions
Translate business needs into clear, actionable user stories and acceptance criteria
Collaborate closely with developers to ensure accurate implementation of requirements
Maintain strong communication between stakeholders and technical teams
Operate independently within a small team, driving outcomes with minimal oversight
Ensure alignment between platform capabilities and business needs
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Strong background in requirements gathering, user story creation, and stakeholder engagement
Familiarity with ServiceNow, especially the Customer Service Management (CSM) suite
Hands-on experience with Public Sector Digital Services (PSDS) or strong CSM experience
Understanding of Agile methodologies and tools
Ability to work independently and manage tasks without direct supervision
Exposure to NowAssist, Virtual Agent, and Workspaces within ServiceNow null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Lead workshops and facilitate requirements gathering sessions
Translate business needs into clear, actionable user stories and acceptance criteria
Collaborate closely with developers to ensure accurate implementation of requirements
Maintain strong communication between stakeholders and technical teams
Operate independently within a small team, driving outcomes with minimal oversight
Ensure alignment between platform capabilities and business needs
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Strong background in requirements gathering, user story creation, and stakeholder engagement
Familiarity with ServiceNow, especially the Customer Service Management (CSM) suite
Hands-on experience with Public Sector Digital Services (PSDS) or strong CSM experience
Understanding of Agile methodologies and tools
Ability to work independently and manage tasks without direct supervision
Exposure to NowAssist, Virtual Agent, and Workspaces within ServiceNow null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.