City of Grand Prairie, TX
Salary: $17.19 - $24.93 Hourly
Location : Grand Prairie TX 75050, TX
Job Type: Part Time
Job Number: 2025-00127
Department: Engineering
Division: Utility Customer Service
Opening Date: 08/12/2025
Closing Date: 8/22/2025 5:00 PM Central
Job Summary
The purpose of this position is to provide exceptional customer support to water utility customers by addressing inquiries, resolving issues and delivering positive customer experience. This role involves interacting with city employees, citizens and business owners in person and over the phone to take payments, set up service orders and process service activation and/or termination requests. Employees must be able to manage multiple priorities, maintain focus with attention to detail and accuracy, while working both individually and as part of a team.
Essential Job Functions
Customer Service: Serve customers in person at drive-through and front counter, and over the phone. Analyze water consumption and billing data to resolve concerns. Act as a liaison between the City of Grand Prairie and customers to address water and wastewater-related inquiries. Resolve customer complaints and forward escalated matters to appropriate personnel.
Payment Processing and Arrangements: Collect and ensure accurate processing of payments including credit card and cash transactions. Perform daily reconciliation of payments with verification of cash drawer and preparation of daily financial reports. Provide information and negotiate payment arrangements and deadlines for customers facing financial difficulties.
Administrative: Maintain accurate records related to customer interactions and payment transactions, including forms and documents. Ensure compliance with financial policies and procedures.
Other Duties: Perform all other duties as assigned by a supervisor/manager within your department/division
Minimum Qualifications
Additional Information
Current part time hours:
01
What is the highest level of Education obtained?
02
How many years of experience do you have working in Customer Service?
Required Question
Location : Grand Prairie TX 75050, TX
Job Type: Part Time
Job Number: 2025-00127
Department: Engineering
Division: Utility Customer Service
Opening Date: 08/12/2025
Closing Date: 8/22/2025 5:00 PM Central
Job Summary
The purpose of this position is to provide exceptional customer support to water utility customers by addressing inquiries, resolving issues and delivering positive customer experience. This role involves interacting with city employees, citizens and business owners in person and over the phone to take payments, set up service orders and process service activation and/or termination requests. Employees must be able to manage multiple priorities, maintain focus with attention to detail and accuracy, while working both individually and as part of a team.
Essential Job Functions
Customer Service: Serve customers in person at drive-through and front counter, and over the phone. Analyze water consumption and billing data to resolve concerns. Act as a liaison between the City of Grand Prairie and customers to address water and wastewater-related inquiries. Resolve customer complaints and forward escalated matters to appropriate personnel.
Payment Processing and Arrangements: Collect and ensure accurate processing of payments including credit card and cash transactions. Perform daily reconciliation of payments with verification of cash drawer and preparation of daily financial reports. Provide information and negotiate payment arrangements and deadlines for customers facing financial difficulties.
Administrative: Maintain accurate records related to customer interactions and payment transactions, including forms and documents. Ensure compliance with financial policies and procedures.
Other Duties: Perform all other duties as assigned by a supervisor/manager within your department/division
Minimum Qualifications
- Education: High school diploma or GED
- Experience: 1 year of related experience
- Licenses: Valid Driver's License required
- Certifications Required: None
Additional Information
Current part time hours:
- Monday, Tuesday, Thursday, Friday: 11:00 AM - 3:00 PM
- Wednesday: 10:30 AM - 2:30 PM
01
What is the highest level of Education obtained?
- Some high school, no diploma or GED
- High School Diploma/GED
- Some College, no degree
- Technical or Trade School (Did not complete)
- Technical or Trade School (Completed)
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
02
How many years of experience do you have working in Customer Service?
- No experience in Customer Service
- Less than 1 year
- At least 1 year, but less than 2 years
- At least 2 years, but less than 5 years
- 5 or more years
Required Question