Job Summary:Perform administrative tasks associated with a first mortgage portfolio and investor-owned loans, including processing payments and payoffs, management of tax and insurance escrow accounts, and GL management, along with assisting members via phone, email, and in person.Essential Functions: Process daily functions including posting payments, payoff requests, member inquiries via phone, email and in person.Process PMI activation and cancellation requests for all loan types, including accurately assessing and calculating the required value for PMI removal, adhering to investor guidelines and internal procedures. Ability to explain the complexities of PMI removal criteria to members.Process Arm, Balloon and principal reduction Modifications, including compliance to investor guidelines and internal procedures.Monitors unapplied funds report.Assist with testing of upgrades and new system processes for servicing interface, Affinity Edge & Encompass.Monitors and facilitates the transfer of loans from Encompass to Affinity Edge.Generate letters for NSF funds and incorrect checks.Ensure new loans and paid off loans are set up or cancelled in Lereta for tax tracking.Sets up new loans & monitors existing loans with insurance tracking vendor for insurance tracking; monitors insurance due report. Daily processing of homeowner's insurance billing.Researches and obtains appropriate file information for paid loans; processes satisfactions, submits for e-recording. Processes member paid loan documentation.Updating MERS online and MERS eRegistry for accuracy for new loans, TPO loans, and paid off loans to avoid late fees and ensure compliance with MERS System Rules.Daily monitoring and tracking of all MERS reports for actionable items.Monitoring and balancing PMI, Force Placed Insurance, and Recording Fee GLs.Sets up and maintains automatic transfers for mortgage payments (internal and external).Performs interim escrow analysis when required or requested. Supports escrow analysis annual- cycle. Ability to explain complexities of escrow analysis to members.Assists with electronic transfer of information to Application Extender including automatic transfer requests, payoff requests, payoff & modification documentation, balloon notices, general member correspondence, insurance correspondence, escrow closeout, payment reversals, insurance checks, PMI cancelations, and rate and payment changes.Supports and assists with Investor mortgage sales.Order Paid Notes from Bank of Mellon for Fannie Mae owned and Computershare for FHLB owned loans and maintain spreadsheet to monitor receipt.Monitor and performs necessary Affinity Edge corrections detailed on the Transfer Exception Report monthly.Process LOL Flood updates to add or remove flood insurance from loans including correspondence with member, establishment of flood escrow bucket in Affinity edge if applicable, and corresponding escrow mid-year escrow analysis.Review flood insurance policies for acceptance to current regulatory requirements or need for further review by compliance officer.Responsible for monthly processing of mortgage insurance payments to all PMI vendors including ongoing communication with vendor reps.Collection and Processing of Homeowner Insurance claim checks.Provide assistance to Auditing department when high volume occurs.Ensures security and privacy of all members personal information and documentation.Adheres to QC standards identified in performance plan.Cross sells credit union products and servicesPerforms other duties as assigned.Qualifications:Post high school education or degree preferred.2 years of mortgage or loan servicing experience required.Basic accounting and GL management knowledge is preferred or an equivalent combination of education and experience.Working knowledge of computer software (Microsoft Office)Working Knowledge of Miser is preferredStrong communication skills, both oral and writtenAbility and desire to maintain the quality of service while performing multiple tasksBondablePay Range: $21.50 - $25.00/hr. plus 5% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.BENEFITS: Generous 401(k) match401k Discretionary Profit SharingHealth InsuranceDental InsuranceVision InsuranceLife InsuranceShort Term and Long Term DisabilityHealth Savings Account with company contributionEmployee Assistance ProgramPaid Vacation, Sick, Floating Holidays and Volunteer Time OffPaid HolidaysTuition ReimbursementPaid Parental Leave Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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