Mortgage Servicing Specialist
TFed - Taunton Federal Credit Union - Taunton
Work at TFed - Taunton Federal Credit Union
Overview
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Overview
Role:
Responsible for loan payment processing and administration; reconciliation; administration of insurances; and communication with members on open loans.
Essential Functions & Responsibilities
- Maintains mortgage information including payment postings, updating member information, processing payoffs, curtailments, monthly billing statements, adjustments, account research, etc. Ensures compliance with policy and regulatory guidance.
- Answers inquiries from members regarding payoffs, change of owner, note modifications, beneficiaries, and other loan details.
- Prepares and performs monthly and quarterly escrow disbursements, conducts escrow analysis, and acts as liaison with servicing vendors.
- Responsible for monthly interest rate adjustments, ensuring notices are accurate and timely, and addressing inquiries from members and staff.
- Processes secondary market sales of mortgage loans in compliance with policies.
- Conducts annual HELOC reviews, ensuring policy compliance.
- Prepares routine letters to members, reports, and assists in audit preparations.
- Performs other related duties as assigned.
Knowledge and Skills
1-3 years of similar or related experience.
Education
Two-year college degree, specialized certification or licensing, vendor training, or job-specific skills acquired through an apprenticeship.
Interpersonal Skills
Experience in personal contact, conflict resolution, relationship building, and maintaining confidentiality with tact and diplomacy.
Other Skills
Proficiency in Microsoft Office and excellent communication skills.
Physical Requirements
Full upper and lower extremity range of motion. Continuous hearing, talking, sitting; frequent standing, handling, and feeling; occasional walking, reaching, stooping, and crouching.
Work Environment
This description outlines the general nature and level of work but is not comprehensive. It does not create employment contracts. Taunton Federal Credit Union is an at-will employer. Employment may be terminated or resigned at any time, with or without cause.
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