Apria
Patient Account Resolution Specialist Lead - Market
Join to apply for the Patient Account Resolution Specialist Lead - Market role at Apria
Patient Account Resolution Specialist Lead - Market
3 days ago Be among the first 25 applicants
Join to apply for the Patient Account Resolution Specialist Lead - Market role at Apria
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor Teammate Benefits Include
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after one year of service
- Employee stock purchase plan
- Tuition reimbursement
The anticipated hourly range for this position is $20.52 - $25.82. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.
Responsibilities
The Individual Contributor will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include:
- Build customer loyalty and retention.
- Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
- Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
- Proactively create a better patient experience.
- Be a champion of the employee experience and drive our unique company culture.
- Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.
- Responsible for supporting branches across a designated market.
- Review of new and recurring patient accounts to obtain the documentation from the referral source required to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
- Research and secure required information from the customer to ensure coverage of equipment through the health insurance plan.
- Manage collaborative relationships with field leadership, referral sources and patients through effective outreach to drive account resolution.
- Evaluate all documentation received to ensure that it meets compliance criteria to the relevant standards and regulations.
- Perform follow-up to achieve timely reimbursement.
- Champions new initiatives to ensure alignment to company objectives and assist with change management.
- Effectively mentor on best practices, tools, and complex resolution.
- Lead special projects.
- Responsible to mentor on best practices, tools, and complex account resolution.
- Analyze performance data/metrics and contribute to developing strategy plans.
- Completes audits to ensure accuracy and process adherence; provides positive and developmental coaching as needed.
- Performs other duties as required.
- N/A
Education and/or Experience
- High school diploma or equivalent
- 5 years experience in healthcare/health insurance industry
- Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients objectives, then tie all your activities directly to the achievement of those objectives.
- Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
- Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
- An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
- Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
- Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
- N/A
- Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
- English (reading, writing, verbal)
- Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.
Other Information
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individuals position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Health Care Provider-
Industries
Hospitals and Health Care, Transportation, Logistics, Supply Chain and Storage, and Warehousing and Storage
Referrals increase your chances of interviewing at Apria by 2x
Sign in to set job alerts for Patient Account Specialist roles.
Beverly Hills, CA $21.00-$30.41 2 weeks ago
Patient Service Representative II (Pediatric Orthopaedics Surgery Scheduler) - Spine Center
Patient Service Representative II (Surgery Scheduler) - Neurosurgery
Patient Service Rep - South Bay Surgeons (Torrance)
Los Angeles Metropolitan Area $21.47-$28.33 2 weeks ago
Patient Service Representative II - General/Plastic Surgery
Beverly Hills, CA $25.06-$38.84 1 week ago
Beverly Hills, CA $21.00-$30.41 1 week ago
Patient Service Representative II (Surgery Scheduler) - Orthopaedic Center
Beverly Hills, CA $25.06-$37.59 3 days ago
Patient Services Rep II / General Pediatric UCEDD / Full-time / Days
Patient Service Representative II - Heart Institute Ambulatory (Interventional Cariology)
Patient Service Representative-Clinical Background
Los Angeles Metropolitan Area 1 month ago
Patient Service Representative II - Pediatric Children's Health Center - (Limited Term)
Los Angeles, CA $50,000.00-$61,000.00 1 month ago
Patient Service Representative II - Pancreatic Biliary Services
Patient Service Representative II - Minimally Invasive Urology
Patient Account Lead Commercial / Medicare / Medi-Cal and Managed Care Insurance Follow Up
Patient Access Liaison - PROCYSBI - Western Region (Rare Disease)
Community Health Worker, Health Tech Navigator Office of Patient Access (OPA)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr