Join to apply for the Account Resolution Specialist role at Essex Property Trust
3 days ago Be among the first 25 applicants
Join to apply for the Account Resolution Specialist role at Essex Property Trust
City
Woodland Hills
State
California
Job Location
Woodland Hills Regional Office
Position Type
Regular
The mission of the Account Resolution Specialist is to reduce current resident delinquency while helping residents to achieve sustainable outcomes, as well as, identify ways to increase revenue through past resident collections. Responsibilities of the Account Resolution Specialist include jobs following in compliance with all the company policies and processes.
The position is available at our Irvine and San Mateo corporate offices. We work a hybrid model (Monday-Wednesday onsite, Thursday-Friday WFH).
What You Will Do
- Support the legal lifecycle of proceedings for unpaid rent and lease violations, including unlawful detainer, small claims, and eviction processes.
- Management of all assigned evictions and delinquency.
- Initiate timely and effective communication with the residents, internal and external counsel.
- Analyze resident ledgers for correctness, complete corrections, review for legal proceedings.
- Understand and remain attune to local, state, and national legal requirements.
- Provide strategic guidance and negotiations in the best interest of all parties during the eviction proceedings.
- Ensure systems and data sources are kept up to date and accurate for reporting purposes.
- Maintain the highest level of services for internal and external customers.
- Report on trends, causes of delinquency, and provide resolution insights.
- Assist with other ad hoc requests and reports as needed.
- Embody all Essex Values; act with integrity, care about what matters, lead at every level, do right with urgency, seek fairness.
- A High school diploma or GED equivalent is required.
- 1 - 2+ years of customer service, accounting, and eviction proceedings experience is preferred.
- Must be able to read and understand ledgers.
- Operates in a fast-paced work setting. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations.
- This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary.
- Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.
- Minimal travel may be required for occasional meetings, training, or conferences.
- Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
- Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
The pay range for this position is $23.08 - $32.69 per hour. New hires generally start between $23.08 - $28.37 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.
This role is also eligible to participate in Essexs discretionary Annual Bonus program that is commensurate with the level of the position.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other
Referrals increase your chances of interviewing at Essex Property Trust by 2x
Sign in to set job alerts for Resolution Specialist roles.
Los Angeles, CA $60,000.00-$240,000.00 2 weeks ago
Administrative Assistant, Enterprise Operations
Administrative Assistant, Docs & Animation Awards
Los Angeles, CA $60,000.00-$240,000.00 2 weeks ago
Culver City, CA $66,650.00-$78,000.00 1 week ago
Glendale, CA $53,300.00-$71,300.00 1 week ago
Executive Assistant, International Originals Production & Post Team, International Originals Production & Post Team, Amazon MGM Studios
Executive/Personal Assistant for Music-Label Entertainment Executive
Customer Relations Representative - State Farm Agent Team Member
Culver City, CA $50,000.00-$75,000.00 9 months ago
Start Up Culture --- Front Desk & Office Coordinator
Santa Monica, CA $24,935.00-$48,600.00 1 day ago
Administrative Assistant, Original Programming
Santa Monica, CA $50,000.00-$53,000.00 1 week ago
Administrative Assistant or Office Assistant, City Manager's Office
Santa Clarita, CA $26.16-$38.74 3 weeks ago
Customer Relations Representative - State Farm Agent Team Member
Santa Clarita, CA $47,000.00-$68,000.00 1 year ago
Los Angeles Metropolitan Area $45,000.00-$55,000.00 2 weeks ago
Los Angeles, CA $87,000.00-$117,000.00 2 weeks ago
Executive Assistant, Business Affairs (HBO)
Culver City, CA $42,224.00-$78,416.00 4 days ago
Personal Executive Assistant to Private Equity Founder
Santa Monica, CA $100,000.00-$105,000.00 2 weeks ago
Los Angeles Metropolitan Area 1 month ago
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr