Cognizant
Manager - Delivery(remote) - (Job Number: 00054844281)
Cognizant, Durham, North Carolina, United States, 27703
Manager - Delivery(remote) - (Job Number: 00054844281)
Pay Competitive Employment type Full-Time Job Description
Req#: 2062841 !*! Cognizant is looking for a “
Service Delivery Manager ”
for developing customized product for our clients. The role is expected to drive technology discussions and analyze the current landscape for gaps in addressing business needs. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current services and technologies. Job Title:
Service Delivery Manager Location:
Durham, North Carolina/Remote Experience
: 12 -16 years Required Qualification: Minimum 8 years of experience as Service Delivery Manager. Knowledge on Healthcare Domain Managing Help Desk service delivery and performance. Knowledge on Service Now Ticketing system Knowledge on Production Support Landscape Knowledge in ITIL disciplines and business support software Communication skills, both oral and written Analytical abilities and problem-solving skills Project management and customer service skills In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Excellent verbal and written communication skills Roles & Responsibilities •Healthcare Knowledge / Facets high level of understanding (preferred) •Monitoring and managing Incidents / Sr's / Problem Tickets / SLAs, support functions to ensure optimal service •Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary •Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews •Ensuring that systems, procedures, and methodologies are in place to support service delivery •Developing a deep understanding of projects to gain insights into the scope of service delivery •Taking accountability for service delivery performance, meeting customer expectations, and driving future demand •Providing accurate and regular reports to the management on performance of the service delivery •Building strong relationships with teams and stakeholders to enable effective dialogue exchange. Shift
: Regular shift Qualification
Any Degree About the company
Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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Pay Competitive Employment type Full-Time Job Description
Req#: 2062841 !*! Cognizant is looking for a “
Service Delivery Manager ”
for developing customized product for our clients. The role is expected to drive technology discussions and analyze the current landscape for gaps in addressing business needs. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current services and technologies. Job Title:
Service Delivery Manager Location:
Durham, North Carolina/Remote Experience
: 12 -16 years Required Qualification: Minimum 8 years of experience as Service Delivery Manager. Knowledge on Healthcare Domain Managing Help Desk service delivery and performance. Knowledge on Service Now Ticketing system Knowledge on Production Support Landscape Knowledge in ITIL disciplines and business support software Communication skills, both oral and written Analytical abilities and problem-solving skills Project management and customer service skills In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Excellent verbal and written communication skills Roles & Responsibilities •Healthcare Knowledge / Facets high level of understanding (preferred) •Monitoring and managing Incidents / Sr's / Problem Tickets / SLAs, support functions to ensure optimal service •Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary •Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews •Ensuring that systems, procedures, and methodologies are in place to support service delivery •Developing a deep understanding of projects to gain insights into the scope of service delivery •Taking accountability for service delivery performance, meeting customer expectations, and driving future demand •Providing accurate and regular reports to the management on performance of the service delivery •Building strong relationships with teams and stakeholders to enable effective dialogue exchange. Shift
: Regular shift Qualification
Any Degree About the company
Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
#J-18808-Ljbffr