Jobright.ai
Mid-Level Customer Support Engineer
Jobright.ai, San Francisco, California, United States, 94199
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Mid-Level Customer Support Engineer
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Jobright.ai 2 days ago Be among the first 25 applicants Join to apply for the
Mid-Level Customer Support Engineer
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Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Together AI is a research-driven artificial intelligence company, and they are seeking a Customer Support Engineer to provide technical support for their AI solutions. The role involves engaging with customers to resolve technical challenges, collaborating with various teams, and maintaining documentation to enhance customer satisfaction. Responsibilities: • Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time. • Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams. • Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction. • Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support). • Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers. • Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers. Qualifications: Required: • 5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI • Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments. • Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages. • Familiarity with operating storage systems in HPC environments such as Vast and Weka • Familiarity with inspecting and resolving network-related errors • Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters. • Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution • Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success. • Strong sense of ownership and willingness to learn new skills to ensure both team and customer success. • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders. • Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization. Company: Together AI is a cloud-based platform designed for constructing open-source generative AI and infrastructure for developing AI models. Founded in 2022, the company is headquartered in San Francisco, California, USA, with a team of 201-500 employees. The company is currently Growth Stage. Together AI has a track record of offering H1B sponsorships. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Customer Support Engineer jobs in
San Francisco, CA . San Francisco, CA $75,000.00-$150,000.00 1 month ago San Francisco, CA $62,000.00-$72,000.00 2 weeks ago San Francisco, CA $65,000.00-$75,000.00 1 month ago San Francisco, CA $135,000.00-$150,000.00 1 month ago San Mateo, CA $60,000.00-$74,000.00 1 month ago San Francisco, CA $70,000.00-$150,000.00 1 year ago Brisbane, CA $40,000.00-$60,000.00 1 week ago San Francisco, CA $90,000.00-$125,000.00 4 days ago San Francisco, CA $50.00-$60.00 12 hours ago San Francisco, CA $115,000.00-$190,000.00 1 month ago San Francisco, CA $90,000.00-$150,000.00 3 weeks ago San Francisco, CA $105,000.00-$125,000.00 3 days ago San Francisco, CA $80,000.00-$180,000.00 2 weeks ago San Francisco, CA $85,000.00-$95,000.00 1 month ago San Francisco, CA $90,000.00-$150,000.00 1 year ago San Francisco, CA $95,000.00-$130,000.00 2 months ago San Francisco, CA $75,202.00-$88,473.00 1 month ago San Francisco, CA $70,000.00-$90,000.00 1 day ago San Francisco, CA $95,000.00-$130,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Mid-Level Customer Support Engineer
role at
Jobright.ai 2 days ago Be among the first 25 applicants Join to apply for the
Mid-Level Customer Support Engineer
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Together AI is a research-driven artificial intelligence company, and they are seeking a Customer Support Engineer to provide technical support for their AI solutions. The role involves engaging with customers to resolve technical challenges, collaborating with various teams, and maintaining documentation to enhance customer satisfaction. Responsibilities: • Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time. • Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams. • Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction. • Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support). • Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers. • Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers. Qualifications: Required: • 5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI • Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments. • Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages. • Familiarity with operating storage systems in HPC environments such as Vast and Weka • Familiarity with inspecting and resolving network-related errors • Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters. • Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution • Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success. • Strong sense of ownership and willingness to learn new skills to ensure both team and customer success. • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders. • Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization. Company: Together AI is a cloud-based platform designed for constructing open-source generative AI and infrastructure for developing AI models. Founded in 2022, the company is headquartered in San Francisco, California, USA, with a team of 201-500 employees. The company is currently Growth Stage. Together AI has a track record of offering H1B sponsorships. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Customer Support Engineer jobs in
San Francisco, CA . San Francisco, CA $75,000.00-$150,000.00 1 month ago San Francisco, CA $62,000.00-$72,000.00 2 weeks ago San Francisco, CA $65,000.00-$75,000.00 1 month ago San Francisco, CA $135,000.00-$150,000.00 1 month ago San Mateo, CA $60,000.00-$74,000.00 1 month ago San Francisco, CA $70,000.00-$150,000.00 1 year ago Brisbane, CA $40,000.00-$60,000.00 1 week ago San Francisco, CA $90,000.00-$125,000.00 4 days ago San Francisco, CA $50.00-$60.00 12 hours ago San Francisco, CA $115,000.00-$190,000.00 1 month ago San Francisco, CA $90,000.00-$150,000.00 3 weeks ago San Francisco, CA $105,000.00-$125,000.00 3 days ago San Francisco, CA $80,000.00-$180,000.00 2 weeks ago San Francisco, CA $85,000.00-$95,000.00 1 month ago San Francisco, CA $90,000.00-$150,000.00 1 year ago San Francisco, CA $95,000.00-$130,000.00 2 months ago San Francisco, CA $75,202.00-$88,473.00 1 month ago San Francisco, CA $70,000.00-$90,000.00 1 day ago San Francisco, CA $95,000.00-$130,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr