Associate Director, Development Operations

Job Description Job Description Position : Associate Director, Development Operations Program : Development Operations Department : Development Compensation : $105,000 - $118,500 annually Status : Full-Time 100%,Exempt Probation : 180 Days Benefits : Medical, Dental, Vision, Life, and Long-Term Disability Insurance, Employee Assistance Program, and 403(b) Retirement Plan CENTERS MISSION : Building a world where LGBTQ+ people thrive as healthy, equal, and complete members of society. DEPARTMENT SUMMARY : The Development department is responsible for the fundraising to support the Centers many programs and services that are not financially supported by government grants. The department raises nearly $20 million through individual gifts, private foundation grants, corporate donations, estate and legacy gifts, as well as several fundraising events such as the annual Gala. JOB SUMMARY : The Associate Director, Development Operations is a key driver of the efficiency and effectiveness of the Development Departments operations. This role oversees core functions including gift processing, data integrity, donor analytics, budget tracking, and the optimization of fundraising technology systems. Leading a team of key staff, the Associate Director ensures seamless coordination across departments to implement streamlined systems and processes that enhance fundraising performance. This position plays a vital role in maintaining accurate and actionable donor data, improving operational workflows, and supporting strategic initiatives that power the Centers philanthropic goals. of Role ESSENTIAL FUNCTIONS Budget & Financial Management Lead the development of the annual departmental budget in collaboration with senior leadership Monitor and track departmental expenses to ensure alignment with budgetary goals Prepare accurate financial reports and projections, and collaborate with Finance to support budget planning, audit readiness, and informed decision-making Gift Processing, Data Management, & Analysis Oversee daily gift processing operations, including accurate and timely entry, acknowledgment, and reconciliation of donations Manage and track matching gift submissions, ensuring timely follow-up with donors and corporate matching programs Support the processing and tracking of contributions from Donor-Advised Funds (DAFs), coordinating with Finance to ensure accurate coding and receipting Maintain data integrity and ensure consistent coding, attribution, and donor record accuracy within the CRM Support implementation of data reporting and analytics tools to identify trends and inform fundraising strategy Ensure timely generation of donor reports, trend analysis, and portfolio tools in collaboration with team members Assist with portfolio maintenance, including donor assignment updates and prospect identification efforts Oversee processes to identify and flag lapsed or failed monthly gifts, ensuring appropriate follow-up workflows are in place to recover payments and maintain accurate donor records Technology & Systems Oversee the administration and optimization of CRM systems and reporting tools to support departmental efficiency Oversee the setup and quality control of online donation and event registration pages, in coordination with the CRM Manager and Coordinator Oversee the event registration process for Development-led events, coordinating with internal teams to ensure smooth setup, data collection, and follow-up Support gift reconciliation and accounting for event-related donations and registrations, partnering with Finance and Development leadership to ensure accurate revenue reporting and attribution In partnership with the CRM Manager, serve as a liaison with IT, consultants, and vendors to troubleshoot issues, implement solutions, and optimize Development systems Oversee the development and maintenance of standardized operating procedures (SOPs), workflows, and training materials across the Development Operations team to ensure consistent, accurate, and efficient use of technology platforms and data systems Support onboarding of new Development team members and ensure appropriate systems access and training Department Operations Support Oversee day-to-day operational needs for the Development division, including vendor management, payment processing, and supply coordination Support event logistics for donor-facing activities, including tracking RSVPs, preparing materials, and ensuring readiness of tools and systems Provide operational input during annual planning and contribute to team efficiency and documentation efforts Management (Budgetary & Direct Supervisory) Supervise a small team or direct report(s) involved in gift processing, database management, or donor services Provide day-to-day guidance, prioritize workload, and ensure completion of mandatory trainings Foster a collaborative, inclusive team culture by mentoring staff, conducting regular performance evaluations, and supporting professional development Uphold Center policies and leadership standards to support a productive and values-driven work environment REQUIRED QUALIFICATIONS Strong understanding of corporate philanthropy, institutional funding, and the evolving landscape of LGBTQ-focused Bachelors degree in business administration, nonprofit management, or a related field (or equivalent experience) Minimum 5 years experience in development operations or a related field, with at least 1 year in a leadership role Demonstrated experience with budget management, data analysis, and CRM systems (experience with Salesforce is a plus) Strong analytical and problem-solving skills with an ability to translate data into actionable insights. Proficiency in donor databases, financial systems, and technology platforms relevant to development operations Exceptional organizational skills and attention to detail Excellent communication and interpersonal skills, with the ability to collaborate across departments and with external stakeholders Proven leadership and team management abilities, fostering a supportive and productive work environment Demonstrated initiative, flexibility, and problem-solving ability in a fast-paced nonprofit environment Experience supporting events or managing departmental operations, including vendor and payment workflows The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status. The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Centers premises, subject to applicable federal, state, and local laws. For more information, please contact jobs@lalgbtcenter.org. #J-18808-Ljbffr