City of Worcester
ASSISTANT COMMISSIONER OF OPERATIONS
DEPARTMENT OF PUBLIC WORKS
CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for the position of
Assistant Commissioner of Operations
for the
Street Operations, Sanitation Operations and Central Garage Divisions
within the
Department of Public Works (DPW) . Under the direction of the Commissioner of Public Works, the position is responsible for leading and managing the functions and employees within these key divisions. This position will be responsible for the operations related to but not limited to snow and ice operations, refuse collection, leaf collection, maintenance of traffic control devices, central garage and the maintenance and upkeep of streets, bridges, and sidewalks for the City of Worcester. The Assistant Commissioner of Operations is responsible for division planning, budget administration, and the administration of department and City policies, programs and procedures.
Bilingual and multilingual applicants are encouraged to apply.
ESSENTIAL TASKS:
Responsible for the effective direction and administration of operational programs and functions of DPW including but not limited to snow and ice control operations, as well as the Divisions of Streets and Sanitation, and the Central Garage
Responsible for analyzing program objectives, determining the necessary work operations to meet goals, and estimating the financial and staff resources required for their successful execution
Recommend and evaluate program goals and develop plans for achieving short and long-term objectives, determine organizational structure, operating guidelines and work operations.
Coordinate program efforts within the division and with other departments
Oversee the personnel function within the designated divisions and participate in the hiring, training and professional development of division staff.
Ensure the designated divisions comply with disciplinary policies, addresses performance or behavioral issues when they arise and recommend appropriate actions
Formulate, prepare and defend budget and manpower requests, and account for the effective use of funds and staff provided
Ensure the designated divisions in compliance with standards, policies and statutory provisions
Assist designated division Directors with supervisory decisions related to workload, cost analysis, records and reports, budget requests and adequate staffing for priority assignments or projects
Attend and participate in staff, department or other meetings, conferences, committees, or task forces
Maintain professional relationships to stay informed about trends and developments within relevant fields or areas of expertise
Other duties as assigned, which may include operational oversight of other DPW Divisions, special projects, special crews, consultants, or contractors
SECONDARY ELEMENTS:
Answer citizen complaints and inquiries
Prepare a variety of records, reports, documents, and analyses for the Commissioner of DPW
Perform other related duties as assigned
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Extensive knowledge of DPW division operations and services provided with an ability to conduct and oversee major public works programs
Extensive knowledge of street maintenance, sanitation, snow removal methods, equipment needs and building and road maintenance
Ability to plan, coordinate and direct large scale labor operations and to lay out and supervise the activities involved in the operations of a modern public works department
Experience with third party contract oversight
Ability to do technical research, compile records and reports, assist with the development of budget requests and make recommendations for the practical application of findings
Knowledge of office software, including MS office suite and specialized software
A strong working knowledge of city geography, engineering aptitude skills
Knowledge of public procurement processes, including bid preparation, vendor management, and contract administration
Ability to work independently and take initiative
Ability to remain positive and tactfully resolve concerns of the public
Ability to establish and maintain effective working relationships with employees, city officials, the general public, external stakeholders, businesses in the City, as well as State and/or Federal regulatory authorities
Ability to administer an operating budget and implement financial management practices
Ability to prepare cost estimates, specifications, reports, contracts, and review plans and documents
Ability to think strategically and make decisions that balance short-term needs with long-term goals, ensuring the sustainability and growth of city infrastructure
Ability to mentor, train, and develop staff, and foster a culture of continuous learning and improvement, while ensuring that team members are equipped to meet departmental objectives
Ability to prioritize tasks, delegate responsibilities effectively, and manage multiple projects simultaneously
Ability to make public presentations, explaining technical concepts to diverse audiences, including other City departments and officials, boards, committees, community members and elected officials
Excellent verbal and written communication skills, especially as they relate to internal and external communication regarding municipal projects
Effective supervisory and leadership skills
MINIMUM REQUIREMENTS:
Bachelor's degree in Civil Engineering or related field
Seven (7) years of related work experience in public works or related field
Five (5) years of supervisory experience
Valid MA Driver's License
PREFERRED QUALIFICATIONS:
Master's degree in Civil Engineering or related field
Ten (10) years of related work experience in a public works or related field
Professional Engineering (PE) License. Registration in the State of Massachusetts is preferred
Seven (7) years of experience in municipal procurement and budgeting
Seven (7) years of supervisory experience
Seven (7) years of experience in project management
Five (5) years of operational work experience in a municipality
SALARY RANGE:
$117,000 - $160,000 annually, full-time, exempt, with an excellent benefits package
To apply, please visit : www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608.
OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 22, 2025, will receive preference . Preference is given to Worcester residents.
The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply . Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, .
The City of Worcester is seeking qualified applicants for the position of
Assistant Commissioner of Operations
for the
Street Operations, Sanitation Operations and Central Garage Divisions
within the
Department of Public Works (DPW) . Under the direction of the Commissioner of Public Works, the position is responsible for leading and managing the functions and employees within these key divisions. This position will be responsible for the operations related to but not limited to snow and ice operations, refuse collection, leaf collection, maintenance of traffic control devices, central garage and the maintenance and upkeep of streets, bridges, and sidewalks for the City of Worcester. The Assistant Commissioner of Operations is responsible for division planning, budget administration, and the administration of department and City policies, programs and procedures.
Bilingual and multilingual applicants are encouraged to apply.
ESSENTIAL TASKS:
Responsible for the effective direction and administration of operational programs and functions of DPW including but not limited to snow and ice control operations, as well as the Divisions of Streets and Sanitation, and the Central Garage
Responsible for analyzing program objectives, determining the necessary work operations to meet goals, and estimating the financial and staff resources required for their successful execution
Recommend and evaluate program goals and develop plans for achieving short and long-term objectives, determine organizational structure, operating guidelines and work operations.
Coordinate program efforts within the division and with other departments
Oversee the personnel function within the designated divisions and participate in the hiring, training and professional development of division staff.
Ensure the designated divisions comply with disciplinary policies, addresses performance or behavioral issues when they arise and recommend appropriate actions
Formulate, prepare and defend budget and manpower requests, and account for the effective use of funds and staff provided
Ensure the designated divisions in compliance with standards, policies and statutory provisions
Assist designated division Directors with supervisory decisions related to workload, cost analysis, records and reports, budget requests and adequate staffing for priority assignments or projects
Attend and participate in staff, department or other meetings, conferences, committees, or task forces
Maintain professional relationships to stay informed about trends and developments within relevant fields or areas of expertise
Other duties as assigned, which may include operational oversight of other DPW Divisions, special projects, special crews, consultants, or contractors
SECONDARY ELEMENTS:
Answer citizen complaints and inquiries
Prepare a variety of records, reports, documents, and analyses for the Commissioner of DPW
Perform other related duties as assigned
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Extensive knowledge of DPW division operations and services provided with an ability to conduct and oversee major public works programs
Extensive knowledge of street maintenance, sanitation, snow removal methods, equipment needs and building and road maintenance
Ability to plan, coordinate and direct large scale labor operations and to lay out and supervise the activities involved in the operations of a modern public works department
Experience with third party contract oversight
Ability to do technical research, compile records and reports, assist with the development of budget requests and make recommendations for the practical application of findings
Knowledge of office software, including MS office suite and specialized software
A strong working knowledge of city geography, engineering aptitude skills
Knowledge of public procurement processes, including bid preparation, vendor management, and contract administration
Ability to work independently and take initiative
Ability to remain positive and tactfully resolve concerns of the public
Ability to establish and maintain effective working relationships with employees, city officials, the general public, external stakeholders, businesses in the City, as well as State and/or Federal regulatory authorities
Ability to administer an operating budget and implement financial management practices
Ability to prepare cost estimates, specifications, reports, contracts, and review plans and documents
Ability to think strategically and make decisions that balance short-term needs with long-term goals, ensuring the sustainability and growth of city infrastructure
Ability to mentor, train, and develop staff, and foster a culture of continuous learning and improvement, while ensuring that team members are equipped to meet departmental objectives
Ability to prioritize tasks, delegate responsibilities effectively, and manage multiple projects simultaneously
Ability to make public presentations, explaining technical concepts to diverse audiences, including other City departments and officials, boards, committees, community members and elected officials
Excellent verbal and written communication skills, especially as they relate to internal and external communication regarding municipal projects
Effective supervisory and leadership skills
MINIMUM REQUIREMENTS:
Bachelor's degree in Civil Engineering or related field
Seven (7) years of related work experience in public works or related field
Five (5) years of supervisory experience
Valid MA Driver's License
PREFERRED QUALIFICATIONS:
Master's degree in Civil Engineering or related field
Ten (10) years of related work experience in a public works or related field
Professional Engineering (PE) License. Registration in the State of Massachusetts is preferred
Seven (7) years of experience in municipal procurement and budgeting
Seven (7) years of supervisory experience
Seven (7) years of experience in project management
Five (5) years of operational work experience in a municipality
SALARY RANGE:
$117,000 - $160,000 annually, full-time, exempt, with an excellent benefits package
To apply, please visit : www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608.
OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 22, 2025, will receive preference . Preference is given to Worcester residents.
The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply . Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, .