Iowa Staffing
Desktop Support Analyst/IT Service Desk
Iowa Staffing, West Des Moines, Iowa, United States, 50265
Desktop Support Analyst
We are looking for a dedicated Desktop Support Analyst to join our team in West Des Moines, Iowa. This long-term contract position involves providing exceptional IT service and support to business and technical users across multiple locations. The ideal candidate will have strong troubleshooting skills and a customer-focused approach to resolving hardware and software issues. Responsibilities: Offer technical support for hardware, software, and mobile devices to users across various locations. Ensure timely resolution of service requests and maintain accurate ticket updates in accordance with established SLAs. Document solutions and contribute to the team's knowledge base to enhance efficiency and future troubleshooting. Identify areas for process improvement and escalate issues as needed, providing recommendations for better workflows. Communicate effectively with stakeholders to provide updates on status, risks, and overall quality of IT operations. Handle and document incidents related to hardware or software failures, as well as requests for moves, additions, or changes. Respond to inbound calls and perform initial troubleshooting for user-reported issues. Prioritize and escalate incidents and service requests based on urgency and impact. Support imaging and configuration of desktop workstations and laptops to ensure proper functionality. Requirements: High school diploma required; a bachelor's degree or equivalent combination of education and experience is preferred. IT certifications are highly desirable. Minimum of 1-3 years of relevant IT experience, with a focus on desktop support and troubleshooting. Proficiency in diagnosing and resolving issues with PC hardware, laptops, desktops, and mobile devices. Familiarity with Windows 7 and Windows 10 operating systems. Strong analytical and problem-solving skills. Experience with tools such as Active Directory and desktop imaging. Excellent communication skills and the ability to prioritize tasks effectively.
We are looking for a dedicated Desktop Support Analyst to join our team in West Des Moines, Iowa. This long-term contract position involves providing exceptional IT service and support to business and technical users across multiple locations. The ideal candidate will have strong troubleshooting skills and a customer-focused approach to resolving hardware and software issues. Responsibilities: Offer technical support for hardware, software, and mobile devices to users across various locations. Ensure timely resolution of service requests and maintain accurate ticket updates in accordance with established SLAs. Document solutions and contribute to the team's knowledge base to enhance efficiency and future troubleshooting. Identify areas for process improvement and escalate issues as needed, providing recommendations for better workflows. Communicate effectively with stakeholders to provide updates on status, risks, and overall quality of IT operations. Handle and document incidents related to hardware or software failures, as well as requests for moves, additions, or changes. Respond to inbound calls and perform initial troubleshooting for user-reported issues. Prioritize and escalate incidents and service requests based on urgency and impact. Support imaging and configuration of desktop workstations and laptops to ensure proper functionality. Requirements: High school diploma required; a bachelor's degree or equivalent combination of education and experience is preferred. IT certifications are highly desirable. Minimum of 1-3 years of relevant IT experience, with a focus on desktop support and troubleshooting. Proficiency in diagnosing and resolving issues with PC hardware, laptops, desktops, and mobile devices. Familiarity with Windows 7 and Windows 10 operating systems. Strong analytical and problem-solving skills. Experience with tools such as Active Directory and desktop imaging. Excellent communication skills and the ability to prioritize tasks effectively.