Massachusetts Staffing
Help Desk Analyst Ii
We are looking for a dedicated and resourceful Help Desk Analyst II to join our team in Acton, Massachusetts. This contract-to-permanent position offers an excellent opportunity to provide technical support across retail and corporate environments, ensuring smooth operations and timely issue resolution. The ideal candidate will thrive in a hybrid work setting and demonstrate strong problem-solving skills while delivering exceptional support to end-users. Responsibilities: Handle technical support requests related to desktops, laptops, peripherals, and networking with efficiency and professionalism. Troubleshoot, maintain, and upgrade computer systems and hardware/software components to ensure optimal performance. Manage IT assets, tracking inventory and ensuring devices meet security and software compliance standards. Provide onboarding support and deliver user-friendly training on devices, systems, and tools. Collaborate with IT team members on system upgrades, rollouts, and cross-functional projects to enhance operational efficiency. Participate in scheduled on-call rotations and provide occasional onsite technical support at retail locations and distribution centers. Implement proactive measures to minimize downtime and enhance system reliability. Maintain clear and accurate documentation of technical issues and resolutions within service desk ticketing systems. Requirements: Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience. Minimum of 2 years of experience in IT support or technical support roles. Preferred certifications include CompTIA A+, Microsoft certifications, or ITIL Foundation. Proficiency in operating systems such as Windows 10 and macOS. Familiarity with cloud services like Active Directory, Azure, and Microsoft 365. Experience with endpoint management tools such as Intune, Autopilot, or similar. Basic networking knowledge, including TCP/IP and foundational concepts. Strong troubleshooting skills and ability to work with service desk ticketing systems effectively.
We are looking for a dedicated and resourceful Help Desk Analyst II to join our team in Acton, Massachusetts. This contract-to-permanent position offers an excellent opportunity to provide technical support across retail and corporate environments, ensuring smooth operations and timely issue resolution. The ideal candidate will thrive in a hybrid work setting and demonstrate strong problem-solving skills while delivering exceptional support to end-users. Responsibilities: Handle technical support requests related to desktops, laptops, peripherals, and networking with efficiency and professionalism. Troubleshoot, maintain, and upgrade computer systems and hardware/software components to ensure optimal performance. Manage IT assets, tracking inventory and ensuring devices meet security and software compliance standards. Provide onboarding support and deliver user-friendly training on devices, systems, and tools. Collaborate with IT team members on system upgrades, rollouts, and cross-functional projects to enhance operational efficiency. Participate in scheduled on-call rotations and provide occasional onsite technical support at retail locations and distribution centers. Implement proactive measures to minimize downtime and enhance system reliability. Maintain clear and accurate documentation of technical issues and resolutions within service desk ticketing systems. Requirements: Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience. Minimum of 2 years of experience in IT support or technical support roles. Preferred certifications include CompTIA A+, Microsoft certifications, or ITIL Foundation. Proficiency in operating systems such as Windows 10 and macOS. Familiarity with cloud services like Active Directory, Azure, and Microsoft 365. Experience with endpoint management tools such as Intune, Autopilot, or similar. Basic networking knowledge, including TCP/IP and foundational concepts. Strong troubleshooting skills and ability to work with service desk ticketing systems effectively.