Prince William County, VA
Salary:
$25.44 - $48.52 Hourly Location :
Woodbridge, VA Job Type:
Full-Time (FT) Job Number:
202510005 Department:
SOCIAL SERVICES Division:
CUSTOMER SERVICE AND SUPPORT Opening Date:
08/13/2025 Closing Date:
8/20/2025 11:59 PM Eastern GRADE:
B23 Hiring Salary:
$25.44 to $36.98
Introduction Are you passionate about helping others and making a real impact on your community? Do you have strong customer service experience and are prepared to take the next step in your career? If so, join a team that does important work for vulnerable adults and their families! The Prince William County Department of Social Services, Customer Support and Services Team (CSS) is seeking a qualified applicant for our Administrative Specialist position to deliver information and assistance to our customers. About This Role:
The ideal candidate will work on the Customer Response Team (CRT), serving as the first point of contact for individuals reaching out to the Department of Social Services. We seek an individual who can understand and communicate complex information with empathy, patience, and respect, pays strong attention to detail, and can work in a fast-paced environment. The Administrative Specialist must be able to work both independently and collaborate with team members to deliver excellent service to customers and staff. Candidate must have strong computer skills and be able to navigate between various state and county computer systems, as well as the ability to communicate effectively verbally and in writing. If you'd like to become a part of a team committed to making lives better, apply now!
Typical tasks: Provide basic information regarding public benefits (SNAP, TANF, Medicaid, Child Care, Energy Assistance, etc). Research cases and provide appropriate information and updates to authorized parties while maintaining confidentiality. Utilize internal systems and directories to locate program contacts and ensure accurate referrals. Triage calls and direct to appropriate case workers, divisions, or external agencies, as needed. Maintain up-to-date knowledge of county social service offerings and community-based resources. Document interactions accurately and escalate complex or urgent inquiries to appropriate staff. Support customers that may be in crisis by de-escalating and ensuring linkage to appropriate supportive services. Perform other administrative tasks related to general office functions. Minimum Requirements:
High school diploma or G.E.D and 2 years of relevant experience performing administrative functions and customer service. Preferences:
2 or more years of experience providing customer service in an organization that serves vulnerable individuals and families. 2 or more years of experience working with Virginia Case Management System (VaCMS). 2 or more years of experience working in a public assistance office. Knowledge of local, state, and federal social services programs. Proficiency in using computer systems and MS Office Suite applications Strong verbal and written communication skills. Bilingual in English and another language. Special Requirements (if applicable):
All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster. Candidates must pass criminal history, child protective services, and DMV background checks. Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept. of Social Services. Resource/foster parents for youth from other localities are welcome to apply. Work Schedule:
37.5 hours per week
Monday - Friday 8:00 am - 4:00 pm onsite - This is not a telework role.
Hiring Salary Range:
$25.44 to $36.98
We also offer great benefits including:
Retirement from the Virginia Retirement System (VRS) 401a and 457 retirement savings and investment plans Paid Annual Leave Paid Personal Leave Paid Sick Leave Paid Holidays Optional Group Medical and Dental Health Plans Optional Group Life Insurance An Employee Assistance Program (EAP) Career Development Opportunities
Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for additional information.
NOTE:
The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety,
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
SEE YOURSELF HERE! Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position. The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
Temporary Provisional Seasonal employees Click on the link below to explore our plans and rates. 01
By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.
Yes, I acknowledge and understand the above statement and wish to continue in this process. No, I do not wish to proceed any further in this process.
02
Are you currently a resource/foster parent for a child in PWC DSS foster care program?
Yes No
03
This position requires a high school diploma or GED. Please select the highest level of education you have completed.
Bachelor's degree or higher Associates degree High school diploma or G.E.D. None of the above
04
Quantify your years of experience providing customer service in an organization that serves vulnerable individuals and families. (Please make sure this experience is detailed in your application.)
2 or more years of experience 1 year or less of experience No experience
05
Quantify your years of experience with the Virginia Case Management System (VaCMS). (Please make sure this experience is detailed in your application.)
2 or more years of experience 1 year or less of experience No experience
06
Quantify your experience working in a public assistance office. (Please make sure this experience is detailed in your application.)
2 or more years of experience 1 year or less of experience No experience
07
Select the option that best represents your knowledge of local, state, and federal social services programs. (Please make sure this experience is detailed in your application.)
Extensive - In-depth knowledge through direct work with multiple programs at all levels. Moderate - Familiar with several programs and their functions through job-related experience. Basic - General awareness or limited experience with a few programs. None - No direct knowledge or experience, but willing to learn.
08
Select the option that best represents your proficiency in using computer systems.
Advanced - Confidently use a wide range of software and systems with little to no assistance; able to train others. Proficient - Comfortable using most common programs (e.g., Word, Excel, Outlook, Zoom/Teams) in a work setting. Basic - Can perform simple tasks with some supervision or guidance. Limited - Minimal experience; requires training to use most systems and software.
09
Select the option that best represents your proficiency in using Microsoft Office Suite applications.
Advanced - I can use advanced features (e.g., complex formulas, pivot tables, mail merge, macros, or advanced presentations). Intermediate - I can use most features of Word, Excel, Outlook, and PowerPoint, including formatting, formulas, and basic data analysis. Beginner - I can perform basic tasks (e.g., creating simple documents in Word, basic data entry in Excel). None - I have no experience using Microsoft Office applications.
10
Select the option that best represents your verbal and written communication skills.
Advanced - Effectively communicate complex information clearly in both written and verbal formats; often prepare reports, lead discussions, or present to groups. Proficient - Communicates clearly and professionally in most workplace settings; able to draft emails, reports, and participate in meetings. Basic - Can convey simple ideas in writing and speech with some support or review. Limited - Struggle with written or verbal communication and require significant guidance.
11
In addition to English, select the language(s) in which you are fluent.
Spanish Urdu Dari Farsi Other None
12
Will you accept the starting hourly rate of $25.44 to $36.98?
Yes No
Required Question
$25.44 - $48.52 Hourly Location :
Woodbridge, VA Job Type:
Full-Time (FT) Job Number:
202510005 Department:
SOCIAL SERVICES Division:
CUSTOMER SERVICE AND SUPPORT Opening Date:
08/13/2025 Closing Date:
8/20/2025 11:59 PM Eastern GRADE:
B23 Hiring Salary:
$25.44 to $36.98
Introduction Are you passionate about helping others and making a real impact on your community? Do you have strong customer service experience and are prepared to take the next step in your career? If so, join a team that does important work for vulnerable adults and their families! The Prince William County Department of Social Services, Customer Support and Services Team (CSS) is seeking a qualified applicant for our Administrative Specialist position to deliver information and assistance to our customers. About This Role:
The ideal candidate will work on the Customer Response Team (CRT), serving as the first point of contact for individuals reaching out to the Department of Social Services. We seek an individual who can understand and communicate complex information with empathy, patience, and respect, pays strong attention to detail, and can work in a fast-paced environment. The Administrative Specialist must be able to work both independently and collaborate with team members to deliver excellent service to customers and staff. Candidate must have strong computer skills and be able to navigate between various state and county computer systems, as well as the ability to communicate effectively verbally and in writing. If you'd like to become a part of a team committed to making lives better, apply now!
Typical tasks: Provide basic information regarding public benefits (SNAP, TANF, Medicaid, Child Care, Energy Assistance, etc). Research cases and provide appropriate information and updates to authorized parties while maintaining confidentiality. Utilize internal systems and directories to locate program contacts and ensure accurate referrals. Triage calls and direct to appropriate case workers, divisions, or external agencies, as needed. Maintain up-to-date knowledge of county social service offerings and community-based resources. Document interactions accurately and escalate complex or urgent inquiries to appropriate staff. Support customers that may be in crisis by de-escalating and ensuring linkage to appropriate supportive services. Perform other administrative tasks related to general office functions. Minimum Requirements:
High school diploma or G.E.D and 2 years of relevant experience performing administrative functions and customer service. Preferences:
2 or more years of experience providing customer service in an organization that serves vulnerable individuals and families. 2 or more years of experience working with Virginia Case Management System (VaCMS). 2 or more years of experience working in a public assistance office. Knowledge of local, state, and federal social services programs. Proficiency in using computer systems and MS Office Suite applications Strong verbal and written communication skills. Bilingual in English and another language. Special Requirements (if applicable):
All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster. Candidates must pass criminal history, child protective services, and DMV background checks. Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept. of Social Services. Resource/foster parents for youth from other localities are welcome to apply. Work Schedule:
37.5 hours per week
Monday - Friday 8:00 am - 4:00 pm onsite - This is not a telework role.
Hiring Salary Range:
$25.44 to $36.98
We also offer great benefits including:
Retirement from the Virginia Retirement System (VRS) 401a and 457 retirement savings and investment plans Paid Annual Leave Paid Personal Leave Paid Sick Leave Paid Holidays Optional Group Medical and Dental Health Plans Optional Group Life Insurance An Employee Assistance Program (EAP) Career Development Opportunities
Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for additional information.
NOTE:
The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety,
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
SEE YOURSELF HERE! Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position. The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
Temporary Provisional Seasonal employees Click on the link below to explore our plans and rates. 01
By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.
Yes, I acknowledge and understand the above statement and wish to continue in this process. No, I do not wish to proceed any further in this process.
02
Are you currently a resource/foster parent for a child in PWC DSS foster care program?
Yes No
03
This position requires a high school diploma or GED. Please select the highest level of education you have completed.
Bachelor's degree or higher Associates degree High school diploma or G.E.D. None of the above
04
Quantify your years of experience providing customer service in an organization that serves vulnerable individuals and families. (Please make sure this experience is detailed in your application.)
2 or more years of experience 1 year or less of experience No experience
05
Quantify your years of experience with the Virginia Case Management System (VaCMS). (Please make sure this experience is detailed in your application.)
2 or more years of experience 1 year or less of experience No experience
06
Quantify your experience working in a public assistance office. (Please make sure this experience is detailed in your application.)
2 or more years of experience 1 year or less of experience No experience
07
Select the option that best represents your knowledge of local, state, and federal social services programs. (Please make sure this experience is detailed in your application.)
Extensive - In-depth knowledge through direct work with multiple programs at all levels. Moderate - Familiar with several programs and their functions through job-related experience. Basic - General awareness or limited experience with a few programs. None - No direct knowledge or experience, but willing to learn.
08
Select the option that best represents your proficiency in using computer systems.
Advanced - Confidently use a wide range of software and systems with little to no assistance; able to train others. Proficient - Comfortable using most common programs (e.g., Word, Excel, Outlook, Zoom/Teams) in a work setting. Basic - Can perform simple tasks with some supervision or guidance. Limited - Minimal experience; requires training to use most systems and software.
09
Select the option that best represents your proficiency in using Microsoft Office Suite applications.
Advanced - I can use advanced features (e.g., complex formulas, pivot tables, mail merge, macros, or advanced presentations). Intermediate - I can use most features of Word, Excel, Outlook, and PowerPoint, including formatting, formulas, and basic data analysis. Beginner - I can perform basic tasks (e.g., creating simple documents in Word, basic data entry in Excel). None - I have no experience using Microsoft Office applications.
10
Select the option that best represents your verbal and written communication skills.
Advanced - Effectively communicate complex information clearly in both written and verbal formats; often prepare reports, lead discussions, or present to groups. Proficient - Communicates clearly and professionally in most workplace settings; able to draft emails, reports, and participate in meetings. Basic - Can convey simple ideas in writing and speech with some support or review. Limited - Struggle with written or verbal communication and require significant guidance.
11
In addition to English, select the language(s) in which you are fluent.
Spanish Urdu Dari Farsi Other None
12
Will you accept the starting hourly rate of $25.44 to $36.98?
Yes No
Required Question