Florida Staffing
Senior Desktop Support Specialist
Florida Staffing, Jacksonville, Florida, United States, 32290
Technical Support Specialist
Provide technical support to all staff for computer systems, software, and hardware. Install, configure, and troubleshoot operating systems (Windows, MacOS), workstation hardware, user applications & software, computer peripherals, connectivity, permissions, and conference room issues. Ensure that work is carried out within agreed service level agreements (SLAs) and in accordance with department policies. Communicate technical information to both technical and nontechnical personnel. May participate in projects relating to any aspect of end user technologies or standards. Identify potential system & operational improvements and present these to senior technicians and management for consideration and implementation. Provide feedback on documentation and processes to leadership. Explain and document all technical issues in assigned tickets. Pay for this position is between: $27.50-$34.58/hr We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. Skills and Requirements: 3+ years experience in corporate Desktop Support position MS Intune error logs troubleshooting Azure Active Directory troubleshoot access issues Windows Operating System Fundamentals, or equivalent experience Excellent written and verbal communication ServiceNow JAMF MacOS troubleshooting experience Device configuration, app deployment, MDM, and smart groups
Provide technical support to all staff for computer systems, software, and hardware. Install, configure, and troubleshoot operating systems (Windows, MacOS), workstation hardware, user applications & software, computer peripherals, connectivity, permissions, and conference room issues. Ensure that work is carried out within agreed service level agreements (SLAs) and in accordance with department policies. Communicate technical information to both technical and nontechnical personnel. May participate in projects relating to any aspect of end user technologies or standards. Identify potential system & operational improvements and present these to senior technicians and management for consideration and implementation. Provide feedback on documentation and processes to leadership. Explain and document all technical issues in assigned tickets. Pay for this position is between: $27.50-$34.58/hr We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. Skills and Requirements: 3+ years experience in corporate Desktop Support position MS Intune error logs troubleshooting Azure Active Directory troubleshoot access issues Windows Operating System Fundamentals, or equivalent experience Excellent written and verbal communication ServiceNow JAMF MacOS troubleshooting experience Device configuration, app deployment, MDM, and smart groups