Washington Staffing
IT Business Operations Program Manager
Location: Seattle, WA Position Type: Full Time Salary: USD $180,000.00/Yr. to USD $240,000.00/Yr. Job Summary We are seeking an exceptional, high-impact leader to serve as the IT Business Operations Program Manager within the Office of the CIO. This role operates as the principal orchestrator of enterprise IT management, enabling the CIO to scale leadership capacity, focus on long-range strategy, and drive execution through a disciplined operating model. You will serve as the connective tissue between strategic intent and operational execution-aligning people, processes, and priorities across the enterprise IT portfolio. This is a command-center position that combines leadership, governance, communications, and transformation oversight. You will directly oversee the cadence, rhythm, and maturity of how IT operates, communicates, and delivers value, functioning with the CIO's full confidence and delegated authority where appropriate. Along with the key functions listed below, each position will be expected to uphold the value that Washington Federal places on simply being nice when servicing our co-workers and WAFD customers, and living our Corporate Values of Integrity, Ownership, Simplicity, Teamwork, Service Culture, and Discipline. Key Responsibilities
Strategic Governance & Operating Rhythm Stewardship Enterprise Program & Portfolio Oversight CIO Empowerment & Priority Management Executive Collaboration & 1. Strategic Governance & Operating Rhythm Stewardship Architect and lead the implementation of a disciplined operating model for the Office of the CIO, encompassing: Weekly execution rhythms (e.g., standups, issue triage) Monthly governance cadences (e.g., portfolio reviews, budget alignment, risk posture reviews) Quarterly strategy reviews (e.g., enterprise goals, tech strategy, innovation alignment) Cross-functional reporting rhythms with distributed technology teams. Serve as the custodian of CIO-level accountability structures, ensuring enterprise-wide alignment on deliverables, deadlines, ownership, and outcomes. Institutionalize transparency and operational excellence through reusable frameworks, dashboards, and communications standards that guide decision-making at the CIO and leadership levels. 2. Enterprise Program & Portfolio Oversight Lead strategic oversight of the IT portfolio, including: Initiative health monitoring Program interdependency tracking Budget/resource alignment Identification and mitigation of delivery risks Partner with senior IT leaders on the design and implementation of executive reporting frameworks, including: Technology financials Enterprise resource capacity Strategic initiative KPIs Audit, risk, and compliance dashboards Translate portfolio data and complex delivery interdependencies into clear, succinct executive narratives, decision decks, and advisory briefs for the CIO and senior leadership. 3. CIO Empowerment & Priority Management Act as the primary execution arm of the CIO, managing workflows, surfacing insights, and clearing obstacles so the CIO can remain focused on strategic imperatives. Assist with triage of incoming requests, determining what requires direct CIO intervention versus what can be delegated, deferred, or resolved through established escalation channels. Proactively identify opportunities to help increase the CIO's strategic impact through operational offloading or streamlining delivery.
Location: Seattle, WA Position Type: Full Time Salary: USD $180,000.00/Yr. to USD $240,000.00/Yr. Job Summary We are seeking an exceptional, high-impact leader to serve as the IT Business Operations Program Manager within the Office of the CIO. This role operates as the principal orchestrator of enterprise IT management, enabling the CIO to scale leadership capacity, focus on long-range strategy, and drive execution through a disciplined operating model. You will serve as the connective tissue between strategic intent and operational execution-aligning people, processes, and priorities across the enterprise IT portfolio. This is a command-center position that combines leadership, governance, communications, and transformation oversight. You will directly oversee the cadence, rhythm, and maturity of how IT operates, communicates, and delivers value, functioning with the CIO's full confidence and delegated authority where appropriate. Along with the key functions listed below, each position will be expected to uphold the value that Washington Federal places on simply being nice when servicing our co-workers and WAFD customers, and living our Corporate Values of Integrity, Ownership, Simplicity, Teamwork, Service Culture, and Discipline. Key Responsibilities
Strategic Governance & Operating Rhythm Stewardship Enterprise Program & Portfolio Oversight CIO Empowerment & Priority Management Executive Collaboration & 1. Strategic Governance & Operating Rhythm Stewardship Architect and lead the implementation of a disciplined operating model for the Office of the CIO, encompassing: Weekly execution rhythms (e.g., standups, issue triage) Monthly governance cadences (e.g., portfolio reviews, budget alignment, risk posture reviews) Quarterly strategy reviews (e.g., enterprise goals, tech strategy, innovation alignment) Cross-functional reporting rhythms with distributed technology teams. Serve as the custodian of CIO-level accountability structures, ensuring enterprise-wide alignment on deliverables, deadlines, ownership, and outcomes. Institutionalize transparency and operational excellence through reusable frameworks, dashboards, and communications standards that guide decision-making at the CIO and leadership levels. 2. Enterprise Program & Portfolio Oversight Lead strategic oversight of the IT portfolio, including: Initiative health monitoring Program interdependency tracking Budget/resource alignment Identification and mitigation of delivery risks Partner with senior IT leaders on the design and implementation of executive reporting frameworks, including: Technology financials Enterprise resource capacity Strategic initiative KPIs Audit, risk, and compliance dashboards Translate portfolio data and complex delivery interdependencies into clear, succinct executive narratives, decision decks, and advisory briefs for the CIO and senior leadership. 3. CIO Empowerment & Priority Management Act as the primary execution arm of the CIO, managing workflows, surfacing insights, and clearing obstacles so the CIO can remain focused on strategic imperatives. Assist with triage of incoming requests, determining what requires direct CIO intervention versus what can be delegated, deferred, or resolved through established escalation channels. Proactively identify opportunities to help increase the CIO's strategic impact through operational offloading or streamlining delivery.