Red 6
Location
Denver Employment Type
Full time Location Type
On-site Department
IT Compensation
$90K $110K Company Overview Red 6 is an innovative Augmented Reality (AR) technology startup leading the way in synthetic air combat training. Our primary technology, supporting our ATARS product, enables pilots to simulate the cognitive challenges of flying while accessing realistic, scalable training in dynamic outdoor environments. The Role We are looking for a talented and experienced IT Support Administrator to work across the Red 6 organization. You will provide support and technical assistance to internal customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Responsibilities Maintain computer systems and act as a first line of support for systems, and users
Responsible for PCs, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.)
Maintain user PCs, including upgrades and configurations as needed
Assist with onboarding of new users
Maintain inventory of all equipment, software, and license users
Install, modify, and repair computer hardware and software
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in person or over the phone
Write training manuals
Maintain daily performance of computer systems
Walk user through problem-solving process
Clean up computers
Run diagnostic programs to resolve problems
Install computer peripherals for users
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Run reports to determine malfunctions that continue to occur
Qualifications 2+ years of experience working in a help desk environment
A+ Certification
Flexibility to work a variety of shifts with minimal notice
Available to work regular overtime
Proficiency with macOS, Windows, and Linux (Debian based)
Excellent oral communication skills
Detail-oriented in order to keep detailed notes on tickets
Ability to diagnose and resolve basic computer technical issues
General awareness of computer systems, PC repair, and network management
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
Ability to deploy, configure, and support operating systems on desktop and mobile
Understanding and appreciation for information security within systems and user devices
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
Qualified candidate must have the ability to obtain a security clearance. This requires U.S. Citizenship
Preferred Skills BA in IT, Computer Science or similar relevant field
Microsoft Certified Systems Administrator or equivalent designation, preferred
Experience with Augmented Reality / Virtual Reality hardware
Ability to obtain government clearances
S+ Certification
Experience with ticketing systems
Remote Monitoring and Management (RMM) tools
Patch management solutions for endpoint security and compliance
Familiarity with Microsoft Azure administration and services
Experience using Microsoft Intune in both GCC High and Commercial environments
Working knowledge of commercial Linux distributions, especially Red Hat Enterprise Linux (RHEL)
Full-Time Employee Benefits Healthcare, Dental, and Vision (100% coverage for Employees)
Paid time off, including vacation, sick, paid holidays, and parental leave
Short and Long-Term Disability
Flexible Spending Account (FSA)
401(k) Retirement Plan
Voluntary Worksite Benefits (Accident, Critical Illness, and Hospital Indemnity)
Note Red 6 reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations. This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Red 6 has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications, and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Red Six Aerospace, Inc, is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. California: https://www.caljobs.ca.gov/vosnet/Default.aspx Colorado: https://www.connectingcolorado.com/ Florida: https://www.employflorida.com/vosnet/Default.aspx
Under the California Consumer Privacy Act (CCPA), Red 6 Aerospace, Inc. operating company you are applying to work for (hereinafter, we, our, or us) may collect personal information and use it for certain business purposes as described below in this Job Applicant and Employee Privacy Notice. We are required to disclose the following information to California consumers regarding our collection of their personal information. Under the CCPA, consumers means California residents, including job applicants, employees, or contractors of a business. Compensation Range: $90K - $110K #J-18808-Ljbffr
Denver Employment Type
Full time Location Type
On-site Department
IT Compensation
$90K $110K Company Overview Red 6 is an innovative Augmented Reality (AR) technology startup leading the way in synthetic air combat training. Our primary technology, supporting our ATARS product, enables pilots to simulate the cognitive challenges of flying while accessing realistic, scalable training in dynamic outdoor environments. The Role We are looking for a talented and experienced IT Support Administrator to work across the Red 6 organization. You will provide support and technical assistance to internal customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Responsibilities Maintain computer systems and act as a first line of support for systems, and users
Responsible for PCs, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.)
Maintain user PCs, including upgrades and configurations as needed
Assist with onboarding of new users
Maintain inventory of all equipment, software, and license users
Install, modify, and repair computer hardware and software
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in person or over the phone
Write training manuals
Maintain daily performance of computer systems
Walk user through problem-solving process
Clean up computers
Run diagnostic programs to resolve problems
Install computer peripherals for users
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Run reports to determine malfunctions that continue to occur
Qualifications 2+ years of experience working in a help desk environment
A+ Certification
Flexibility to work a variety of shifts with minimal notice
Available to work regular overtime
Proficiency with macOS, Windows, and Linux (Debian based)
Excellent oral communication skills
Detail-oriented in order to keep detailed notes on tickets
Ability to diagnose and resolve basic computer technical issues
General awareness of computer systems, PC repair, and network management
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
Ability to deploy, configure, and support operating systems on desktop and mobile
Understanding and appreciation for information security within systems and user devices
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
Qualified candidate must have the ability to obtain a security clearance. This requires U.S. Citizenship
Preferred Skills BA in IT, Computer Science or similar relevant field
Microsoft Certified Systems Administrator or equivalent designation, preferred
Experience with Augmented Reality / Virtual Reality hardware
Ability to obtain government clearances
S+ Certification
Experience with ticketing systems
Remote Monitoring and Management (RMM) tools
Patch management solutions for endpoint security and compliance
Familiarity with Microsoft Azure administration and services
Experience using Microsoft Intune in both GCC High and Commercial environments
Working knowledge of commercial Linux distributions, especially Red Hat Enterprise Linux (RHEL)
Full-Time Employee Benefits Healthcare, Dental, and Vision (100% coverage for Employees)
Paid time off, including vacation, sick, paid holidays, and parental leave
Short and Long-Term Disability
Flexible Spending Account (FSA)
401(k) Retirement Plan
Voluntary Worksite Benefits (Accident, Critical Illness, and Hospital Indemnity)
Note Red 6 reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations. This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Red 6 has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications, and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Red Six Aerospace, Inc, is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. California: https://www.caljobs.ca.gov/vosnet/Default.aspx Colorado: https://www.connectingcolorado.com/ Florida: https://www.employflorida.com/vosnet/Default.aspx
Under the California Consumer Privacy Act (CCPA), Red 6 Aerospace, Inc. operating company you are applying to work for (hereinafter, we, our, or us) may collect personal information and use it for certain business purposes as described below in this Job Applicant and Employee Privacy Notice. We are required to disclose the following information to California consumers regarding our collection of their personal information. Under the CCPA, consumers means California residents, including job applicants, employees, or contractors of a business. Compensation Range: $90K - $110K #J-18808-Ljbffr