City of Charlotte
Network Administrator
Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions The Network Administrator is responsible for designing, implementing, maintaining, and optimizing the organization's network infrastructure to ensure reliable, secure, and efficient operations. This includes assisting in network design, installing and configuring network hardware and software, maintaining connectivity across all workstations, troubleshooting issues, and implementing security measures to protect organizational data and systems. Install, configure, and maintain network hardware (routers, switches, firewalls, wireless access points) and related software. Monitor network performance and proactively address performance issues, bottlenecks, and outages. Manage user access, permissions, and network resources. Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and VPNs. Troubleshoot and resolve network connectivity, hardware, and software issues in a timely manner. Conduct regular network maintenance, including firmware updates and security patches. Document network configurations, procedures, and changes. Collaborate with other IT staff on projects involving systems integration, upgrades, or migrations. Maintain backups and disaster recovery processes for network infrastructure. Stay updated on emerging networking technologies and best practices. Knowledge and Skills: Proven experience in network administration or a similar role. Strong knowledge of MS VISIO, TCP/IP, DNS, DHCP, VPNs, VLANs, VXLAN and network security practices. Experience with enterprise network hardware from vendors such as Aruba, Cisco, Juniper, or equivalent. Familiarity with network monitoring tools and systems (e.g., SolarWinds, PRTG, Nagios). Familiarity with network security and policy enforcement platforms that act as gatekeepers for wired, wireless, and VPN access (e.g., ISE, ClearPass) Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+) preferred. Strong troubleshooting and analytical skills. Excellent communication and documentation abilities. Minimum Requirements: High school graduate or equivalent and seven (7) years relevant experience. At least two years of relevant college-level course work or an Associate's degree from an accredited college or university in Information Technology, Computer Science, or a related field and five (5) of progressive experience. Bachelor's degree from an accredited college or university in Information Technology, Computer Science, or a related field. Three (3) years of progressive experience. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities Work Environment: This position may require occasional evening or weekend work to perform maintenance, upgrades, or resolve outages. On-call availability may be required depending on operational needs. Conditions of Employment: The City's Background Check Policy requires background checks to be conducted on final internal or external candidates applying for any position with the City of Charlotte. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte's benefits.
Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions The Network Administrator is responsible for designing, implementing, maintaining, and optimizing the organization's network infrastructure to ensure reliable, secure, and efficient operations. This includes assisting in network design, installing and configuring network hardware and software, maintaining connectivity across all workstations, troubleshooting issues, and implementing security measures to protect organizational data and systems. Install, configure, and maintain network hardware (routers, switches, firewalls, wireless access points) and related software. Monitor network performance and proactively address performance issues, bottlenecks, and outages. Manage user access, permissions, and network resources. Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and VPNs. Troubleshoot and resolve network connectivity, hardware, and software issues in a timely manner. Conduct regular network maintenance, including firmware updates and security patches. Document network configurations, procedures, and changes. Collaborate with other IT staff on projects involving systems integration, upgrades, or migrations. Maintain backups and disaster recovery processes for network infrastructure. Stay updated on emerging networking technologies and best practices. Knowledge and Skills: Proven experience in network administration or a similar role. Strong knowledge of MS VISIO, TCP/IP, DNS, DHCP, VPNs, VLANs, VXLAN and network security practices. Experience with enterprise network hardware from vendors such as Aruba, Cisco, Juniper, or equivalent. Familiarity with network monitoring tools and systems (e.g., SolarWinds, PRTG, Nagios). Familiarity with network security and policy enforcement platforms that act as gatekeepers for wired, wireless, and VPN access (e.g., ISE, ClearPass) Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+) preferred. Strong troubleshooting and analytical skills. Excellent communication and documentation abilities. Minimum Requirements: High school graduate or equivalent and seven (7) years relevant experience. At least two years of relevant college-level course work or an Associate's degree from an accredited college or university in Information Technology, Computer Science, or a related field and five (5) of progressive experience. Bachelor's degree from an accredited college or university in Information Technology, Computer Science, or a related field. Three (3) years of progressive experience. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities Work Environment: This position may require occasional evening or weekend work to perform maintenance, upgrades, or resolve outages. On-call availability may be required depending on operational needs. Conditions of Employment: The City's Background Check Policy requires background checks to be conducted on final internal or external candidates applying for any position with the City of Charlotte. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte's benefits.