IT Operations Engineer

Hudson River Trading (HRT) is seeking an IT Operations Engineer to join our Information Technology team. In this role, you’ll be responsible for providing technical support to HRTers around the globe, while also driving automation and engineering solutions to improve scalability and efficiency. You’ll work closely with IT leadership to deliver projects, meet service-level objectives, and continuously improve internal processes. We’re looking for someone who thrives in a fast-paced environment and demonstrates strong communication and collaboration skills. The ideal candidate brings a positive attitude and a customer service mindset to deliver outstanding support to internal users. This role is expected to be onsite up to 80% of the time. Responsibilities Design, build, and maintain automations with code to streamline recurring IT support tasks, reduce manual toil, and improve team scalability Deliver responsive and in-depth technical support for end users, both onsite and remote, across hardware, software, and peripheral systems Administer and support core IT platforms and SaaS tools including Okta, Google Workspace, Jira, Microsoft 365, Slack, Zoom, and others Partner with Technical Procurement to ensure accurate tracking, lifecycle management, and compliance of IT assets Co-own the onboarding process for user accounts and hardware in your region, ensuring a seamless experience for new hires Maintain and improve internal documentation to serve as a resource for the IT team and broader organization Participate in an on-call rotation for IT support coverage, which may include occasional weekend shifts Qualifications 5+ years of IT support experience in fast-paced, tech driven environments Proficiency across macOS, Linux, and Windows operating systems Hands-on experience administering core SaaS platforms such as Okta, Google Workspace, Jira, Slack, and Zoom Familiarity with code version control systems like Git, and an understanding of developer workflows including CI/CD tooling Ability to write and maintain scripts and automation tools, with working knowledge of Python Strong analytical and problem-solving skills; able to identify root causes, detect patterns, and work independently Customer-focused mindset with a proactive, positive attitude and strong communication skills Ability to lift and move equipment up to 25 lbs Annual base salary range of $100,000 to $150,000. Pay (base and bonus) may vary depending on job-related skills and experience. A sign-on and discretionary performance bonus may be provided as part of the total compensation package, in addition to company-paid medical and/or other benefits. Culture Hudson River Trading (HRT) brings a scientific approach to trading financial products. We have built one of the world's most sophisticated computing environments for research and development. Our researchers are at the forefront of innovation in the world of algorithmic trading. At HRT we welcome a variety of expertise: mathematics and computer science, physics and engineering, media and tech. We’re a community of self-starters who are motivated by the excitement of being at the cutting edge of automation in every part of our organization—from trading, to business operations, to recruiting and beyond. We value openness and transparency, and celebrate great ideas from HRT veterans and new hires alike. At HRT we’re friends and colleagues – whether we are sharing a meal, playing the latest board game, or writing elegant code. We embrace a culture of togetherness that extends far beyond the walls of our office. Feel like you belong at HRT? Our goal is to find the best people and bring them together to do great work in a place where everyone is valued. HRT is proud of our diverse staff; we have offices all over the globe and benefit from our varied and unique perspectives. HRT is an equal opportunity employer; so whoever you are we’d love to get to know you. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Location (City) Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What are your pronouns? Optional : if you choose to share your pronouns (ex. she/her, they/them), your pronouns will be made available to your interviewers so they may address you appropriately throughout the interview process. How did you hear about HRT? * Select... If you heard about us from a friend or family member at HRT, please enter their full name below. * Type N/A if not applicable. Have you interviewed with HRT in the past? * Select... Have you previously worked for Hudson River Trading or its affiliates? * Select... Do you now, or will you in the future, need sponsorship from an employer in order to obtain, extend or renew your authorization to work in the country this job is posted in? * Select... Self-Identification Form HRT Cares about fostering diversity of gender identity/expression, sexual orientation, race, veteran and disability status within our organization. We do not discriminate based on any of these factors and any information provided on the following form is kept completely confidential; your interviewers will not see this. In order to track the effectiveness of our recruiting efforts please fill out the survey: What is your gender? * Select... Do you identify as transgender? * Select... What is your sexual orientation? * Select... Select... Do you have a disability? * Select... What race/ethnicity do you identify as? * Select... #J-18808-Ljbffr