Dental Office Manager
Location: Arvada, Colorado (88th and Wadsworth)
Company: Standley Lake Family Dentistry
Rate: FTE Hourly $32-34/hr plus monthly bonus
FT Monday-Friday
Are you a dynamic leader with a passion for people and performance? Our well-established family dental practice in Arvada, Colorado, is seeking an experienced Dental Office Manager to join our close-knit team. This is a unique opportunity to lead a warm, single-doctor, two-hygienist office that prides itself on exceptional patient care and a collaborative, team-first culture.
We're looking for a results-driven professional who thrives in a patient-focused environment and understands the importance of supporting both the clinical team and front office operations. The ideal candidate is a proactive problem-solver, skilled in optimizing daily workflows, motivating staff, and ensuring a seamless patient experience from start to finish.
What You'll Bring:
- A leadership mindset with the ability to inspire and support a small, dedicated team
- Strong organizational and communication skills
- A focus on patient satisfaction and practice growth
- Experience managing dental office operations, scheduling, insurance, and billing
If you're ready to make a meaningful impact in a practice where your leadership truly matters, we'd love to meet you!
Core Responsibilities
Customer Experience Leadership:
- Deliver exceptional customer service, ensuring a "wow-level" patient experience at every touchpoint.
- Build rapport with patients to facilitate comprehensive dental care acceptance.
- Present treatment plans and financing options, ensuring patients understand their options and costs.
- Oversee the implementation of office protocols that enhance patient satisfaction and streamline operations.
- Resolve patient concerns effectively and ensure consistent, high-quality care.
Financial & Operational Management:
- Develop and manage the office's annual budget to ensure profitability.
- Monitor and report on key performance metrics, providing insights to the management team.
- Ensure adherence to cash management, accounting protocols, and other financial procedures.
- Optimize office operations by managing schedules, coordinating staff meetings, and maintaining office supply inventories.
Staff Management & Development:
- Lead, train, and develop office staff to meet company standards.
- Conduct semi-annual performance reviews and provide ongoing training and professional development.
- Foster a positive office culture that promotes teamwork, accountability, and a great place to work.
- Coordinate staffing schedules, manage time-off requests, and ensure appropriate coverage for all roles.
Growth & Expansion Leadership:
- Assist in the launch and stabilization of new offices, including hiring staff, establishing protocols, and ensuring smooth operations.
- Support the recruitment and onboarding of new doctors, ensuring they are integrated into the practice effectively.
Qualifications
- Proven experience as an Office Manager or in a similar managerial role in a dental or healthcare setting.
- Strong leadership, communication, and organizational skills.
- Ability to manage budgets, analyze financial reports, and track key performance metrics.
- Proficiency in office management software, including practice management systems, Excel, and Word.
- Ability to handle patient concerns and inquiries professionally and efficiently.
- Knowledge of dental office procedures and the ability to understand and apply financial and legal documents.
- PMS experience with Denticon, Dentix, or any similar system.
- Understanding of P & L Management.
Work Environment
This role is based in a professional office environment, utilizing standard office equipment such as computers, phones, and photocopiers.
Physical Demands
- The position may require occasional lifting of office supplies up to 20 pounds.
- Must be able to stand, walk, and perform tasks that require manual dexterity throughout the workday.
Education and Experience
- A college degree in business or a related field is preferred, along with at least one year of business or managerial experience.
- An equivalent combination of education, training, and experience will be considered.
Other Duties
As assigned by your Regional Manager, VP of Operations, and or COO.
Pay Range
USD $30.00 - USD $34.00 /Hr.