University of Utah

Customer Service Advisor

University of Utah, Salt Lake City

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Details

Open Date 08/13/2025

Requisition Number PRN42711B

Job Title Customer Advocate Spec

Working Title Customer Service Advisor

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday, 8:00 am – 5:00 pm

VP Area Academic Affairs

Department 00295 - Office of Admissions

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $16.50

Close Date 08/31/2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

This position is responsible for providing general student support for prospective and current graduate students at the University of Utah. This will involve general knowledge of graduate admissions policies, evaluations procedures, and deadlines along with familiarity with other campus departments and resources. The employee will answer incoming phone calls from graduate applicants, students, and department representatives and provide answers to customary questions such as application status, submissions deadlines, required documentation, etc. They will also provide general support at the office walk-up window, assisting students with graduate admissions queries in person. In addition, they will provide a level of email support, answering foundational questions within the graduate inbox. Employees will also collaborate with other graduate admissions staff to provide answers and support for more detailed student queries, and may be asked to assist with other internal departmental questions and projects. Staff are required to be in the office; this is not a remote position. Due to the nature of this work, remote work is generally not possible.

Responsibilities

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Develop and maintain a general knowledge of graduate admissions policies, practices and deadlines along with knowledge of related resources
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Answer telephone queries relating to graduate admissions and provide general student and department support
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Provide in-person support to students visiting the office walk-up window
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Provide email support through the graduate inbox
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Collaborate with graduate admissions staff to provide detailed student support when needed
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Attend all-staff training sessions and area meetings as instructed by supervisor
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Resolve problems and complaints by researching and locating other sources to assist in solutions
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Collaborate and assist with department projects and objectives when requested
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Demonstrate excellent customer service and effective communication skills
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Complete tasks assigned by supervisor in a timely manner
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Other duties as assigned
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This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience).

Preferred

Experience with Epic and Outlook.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted at oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.