CONTROLLER - ROOMS

Overview

Under the direction of the Front Desk Manager / Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted.

BENEFITS INCLUDE:

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• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
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• 401K with match
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• Paid Time Off
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• Holiday Pay
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• Free Meals, Free Uniforms, Free Parking
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• Discounts at Hard Rock properties around the globe
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• All team members are eligible to participate in the discretionary annual bonus program
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• Training and Leadership development programs
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• Wellness programs including onsite information and fitness seminars
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• Team Member Resource Groups
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• Recognition programs
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• Pay rate $19.00 an hour
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Responsibilities

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• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
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• Communicating and working with Management via email or side-by-side interactions.
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• Communicating via phone or email with Housekeeping, VIP, Accounting, and In Room Dining.
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• Running various reports as assigned including, but not limited to, verifying correct room rates, and emailing them to various departments.
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• Answering and responding to incoming phone calls and Zingle texts to guest requests.
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• Responding to guests checking out via video check-out, or On Demand Video purchases via Sonifi.
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• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
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• Perform other duties as assigned including, but not limited to, assisting with check-ins based on business demands and / or hotel occupancy.
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• Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces and cleaning room keys for re-use.
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Qualifications

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• High School Diploma or equivalent education required, and previous front desk / hotel experience preferred, or an equivalent combination of education and / or experience.
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#indeedAC