Job Title: Customer Support Specialist
Location: Kearny Mesa, San Diego, CA
Employment Type: 13-week Contract (with strong potential to extend or convert to full-time through January 2026)
Pay Rate: $21.00/hour
Work Schedule: Monday–Friday, 8-hour shifts between 8:00 AM and 6:00 PM PST
Vaccination Requirement: Fully COVID-19 vaccinated (boosters not required)
Position Overview:
A large and respected health care system in San Diego is hiring Customer Support Specialists to join its inbound call center team. This team plays a vital role during open enrollment and throughout the year, assisting members with benefits questions, coverage details, and general inquiries.
This is a great opportunity for individuals with strong communication skills and a passion for helping others to grow within a mission-driven organization.
Key Responsibilities:
- Answer 60–80 inbound calls daily regarding member benefits, open enrollment, and general inquiries
- Provide accurate information and ensure excellent customer service on every call
- Document calls in the system and escalate complex issues as needed
- Maintain compliance with HIPAA and internal privacy/security standards
- Participate in all required training and team development activities
Training Details:
- Format: In-person training is mandatory — full attendance is required
- Duration: 6 weeks of classroom training, followed by 1–2 weeks of nesting
- Schedule: Monday–Friday, 8:30 AM – 5:00 PM PST
- Remote work: Possible after training based on performance and home setup
Qualifications:
Required Experience:
- 6+ months of prior call center or customer service experience
- Strong communication and active listening skills
- Reliable attendance and ability to work a set schedule
Preferred Experience:
- Familiarity with Epic, TalkDesk, or other healthcare/customer service platforms
- Knowledge of Medicare and HIPAA compliance standards
Education:
- High school diploma or GED required
Soft Skills:
- Empathetic, patient, and solutions-focused approach
- Ability to multitask and manage a high call volume
- Comfortable working independently and as part of a team
- Strong attention to detail and professionalism