Akkodis
Job Title:
Customer Support Specialist Location:
Kearny Mesa, San Diego, CA Employment Type:
13-week Contract (with strong potential to extend or convert to full-time through January 2026) Pay Rate:
$21.00/hour Work Schedule:
Monday-Friday, 8-hour shifts between 8:00 AM and 6:00 PM PST Vaccination Requirement:
Fully COVID-19 vaccinated (boosters not required) Position Overview: A large and respected health care system in San Diego is hiring
Customer Support Specialists
to join its inbound call center team. This team plays a vital role during open enrollment and throughout the year, assisting members with benefits questions, coverage details, and general inquiries. This is a great opportunity for individuals with strong communication skills and a passion for helping others to grow within a mission-driven organization. Key Responsibilities: Answer 60-80 inbound calls daily regarding member benefits, open enrollment, and general inquiries Provide accurate information and ensure excellent customer service on every call Document calls in the system and escalate complex issues as needed Maintain compliance with HIPAA and internal privacy/security standards Participate in all required training and team development activities Training Details: Format:
In-person training is mandatory - full attendance is required Duration:
6 weeks of classroom training, followed by 1-2 weeks of nesting Schedule:
Monday-Friday, 8:30 AM - 5:00 PM PST Remote work:
Possible after training based on performance and home setup Qualifications: Required Experience: 6+ months of prior call center or customer service experience Strong communication and active listening skills Reliable attendance and ability to work a set schedule Preferred Experience: Familiarity with Epic, TalkDesk, or other healthcare/customer service platforms Knowledge of Medicare and HIPAA compliance standards Education: High school diploma or GED required Soft Skills: Empathetic, patient, and solutions-focused approach Ability to multitask and manage a high call volume Comfortable working independently and as part of a team Strong attention to detail and professionalism
Customer Support Specialist Location:
Kearny Mesa, San Diego, CA Employment Type:
13-week Contract (with strong potential to extend or convert to full-time through January 2026) Pay Rate:
$21.00/hour Work Schedule:
Monday-Friday, 8-hour shifts between 8:00 AM and 6:00 PM PST Vaccination Requirement:
Fully COVID-19 vaccinated (boosters not required) Position Overview: A large and respected health care system in San Diego is hiring
Customer Support Specialists
to join its inbound call center team. This team plays a vital role during open enrollment and throughout the year, assisting members with benefits questions, coverage details, and general inquiries. This is a great opportunity for individuals with strong communication skills and a passion for helping others to grow within a mission-driven organization. Key Responsibilities: Answer 60-80 inbound calls daily regarding member benefits, open enrollment, and general inquiries Provide accurate information and ensure excellent customer service on every call Document calls in the system and escalate complex issues as needed Maintain compliance with HIPAA and internal privacy/security standards Participate in all required training and team development activities Training Details: Format:
In-person training is mandatory - full attendance is required Duration:
6 weeks of classroom training, followed by 1-2 weeks of nesting Schedule:
Monday-Friday, 8:30 AM - 5:00 PM PST Remote work:
Possible after training based on performance and home setup Qualifications: Required Experience: 6+ months of prior call center or customer service experience Strong communication and active listening skills Reliable attendance and ability to work a set schedule Preferred Experience: Familiarity with Epic, TalkDesk, or other healthcare/customer service platforms Knowledge of Medicare and HIPAA compliance standards Education: High school diploma or GED required Soft Skills: Empathetic, patient, and solutions-focused approach Ability to multitask and manage a high call volume Comfortable working independently and as part of a team Strong attention to detail and professionalism