Johns Hopkins University
Associate Administrator - Clinical
Johns Hopkins University, Baltimore, Maryland, United States, 21201
Associate Administrator - Clinical
The Associate Administrator of Ambulatory Operations & Access provides high-level leadership and administrative oversight for the Department of Gynecology and Obstetrics (GYN/OB) diverse outpatient operations, as well as business process improvement and metric monitoring activities. The position will provide leadership, direction, regulatory support, and/or guidance to all GYN/OB ambulatory clinics, including those on the JHH campus and satellite ambulatory practice locations. This position also provides collaboration with the GYN/OB Central Scheduling Access Center. The position aligns operations to meet the needs of patient care while also supporting the educational and research missions of the Department. The Associate Administrator is responsible for business process improvement and supporting faculty and nursing leadership in quality, safety, patient service, and clinical process improvement activities impacting the GYN/OB's outpatient units. With a direct reporting relationship to the Administrator of the Department of Gynecology and Obstetrics at Johns Hopkins, as well as The Department Director, the Associate Administrator is responsible for providing analyses of the outpatient care delivery models and processes and implementing improvement strategies to ensure high performing, patient- and family-centered practices, and creating and implementing a vision for ambulatory services. The Associate Administrator will monitor and evaluate efficiency, workflows, quality and safety metrics, and patient satisfaction. This position also participates in the fiscal management of the GYN/OB's outpatient support operations. The incumbent exercises leadership at the Department, Hospital, and Clinical Practice Association to advance the tripartite mission of research, education, and patient care. Sharing expertise and collaborating closely with a broad spectrum of individuals across the Hopkins enterprise, this position has a far-reaching impact, touching patient care, business development, system integration, data analytics, quality improvement, and more. Specific Duties and Responsibilities Ambulatory Operations Leadership Provide leadership and direction to the GYN/OB ambulatory practices regarding efficient care delivery models, staffing analyses, performance improvement, clinical and administrative systems enhancements, regulatory requirements, revenue cycle management, patient satisfaction, and provider engagement. In partnership with the Department Director and Administrator, casts a vision for the Department's ambulatory operations and establishes annual goals/metrics (complementary to those of the Department) to achieve identified goals. Lead the implementation of ambulatory practice initiatives (Epic enhancements, meaningful use, transitions of care, accountable care, etc.) across the GYN/OB clinics. Advise the Director and Administrator, and other department and divisional leaders, as appropriate, on ambulatory practice initiatives, clinical program development, or regulatory compliance issues. Direct GYN/OB ambulatory services managers, clinic managers, and clinic supervisors on how to optimize infrastructure, processes, and outcomes for ambulatory clinic operations. In partnership with Access Services, Office of Johns Hopkins Physicians, Clinical Practice Association, Nursing Administration, and faculty leadership, utilize process improvement methodologies to enhance and optimize performance and desired outcomes. As needed, engage and partner with Divisions and other functional unit administrations to develop inter-departmental strategies to develop effective multi-disciplinary outpatient care services. Design and implement corrective action plans or performance improvement plans for identified operational issues. Educate providers and staff on ambulatory policies, guidelines, and/or protocols. Assist faculty and nursing leadership in the communication and implementation of existing, new, and/or revised administrative policies, guidelines, and protocols involving ambulatory care operations. Develop/revise operating policies and procedures with appropriate leaders for each practice. Partner, as needed, with Ambulatory Services and/or Revenue Cycle Management to ensure compliance with applicable regulated hospital and professional fee billing for departmental ambulatory practices. Develop and assist in the development and/or review of departmental emergency preparedness plans affecting patient care operations in the ambulatory care setting. Maintain familiarity with institutional policies and procedures and update departmental policies as appropriate. Assist in the coordination of Department response to internal disasters (e.g., flooding, facilities issues, etc.) and external emergencies (e.g. severe weather, international incidents, etc.). Directly engage analysts, including all aspects of recruitment, orientation, talent management, performance evaluation and discipline, timekeeping, and other key HR functions. Ensure human resources are appropriately deployed and operating cohesively to achieve goals, as well as be responsive to GYN/OB, SOM and JHHS need. In partnership with applicable divisional leadership, indirectly supervise division support staff and ambulatory service managers, including participation in recruitment, orientation, talent management, performance evaluation and discipline, and other key HR functions. Ensure human resources are appropriately deployed and operating cohesively to achieve goals, as well as be responsive to GYN/OB, SOM, and JHHS needs. Assist in the development of strategies to maintain and improve compliance with all appropriate regulatory and accrediting bodies (e.g. The Joint Commission, CMS, HSCRC) in all areas of operations, including personnel management, facilities, workflows, etc. Access Management Oversee the Department's ambulatory access operations, including the GYNOB scheduling groups. Coordinate with GYNOB Finance in the development of the annual scheduling operating budget and cost allocation methodology. Work with access center managers to implement best practices, to evaluate staffing models, and to monitor applicable metrics. Articulate a clear vision to various stakeholders in the Department of the JHM Access Improvement Initiative. Serve as the departmental business owner for the Access Improvement Initiative. Engage access managers, divisional administrations, physician leaders, and Access Services leadership to review process improvement goals and develop strategies to optimize providers' template management, Epic protocols, scheduling utilization, and referral management. Collaborate with managers in the development of employee engagement goals and action plans. Program Planning, Development & Financial Management Work collaboratively with physicians, nursing, and care management leadership to provide effective, efficient, and patient-centered care in the Department's outpatient care settings. Develop and participate in the analysis and evaluation of strategic business plans, feasibility studies, market assessment, marketing plans, data gathering, implementation plans, and presentation of written reports on prospective and existing clinical programs impacting the outpatient setting. Proactively develop and implement change management strategy for major organizational activities and events in alignment with departmental and/or institutional objectives. Formulate tactical business plans in conjunction with administrative leaders in the GYN/OB, SOM, JHHS, and other affiliated institutions. As applicable, assist in the development of volume, expense, and capital budgetsand corrective action and performance improvement plansfor the GYN/OB's JHH and JHU satellite operations. Data and Metric Management Monitor ambulatory performance indicators, including clinician productivity, meaningful use performance, scheduling utilization, cancellation rates, show rates, space utilization, staff productivity, patient satisfaction, safety culture, and employee engagement. Analyze CG-CAHPS, Meaningful Use, Press Ganey, MHAC, and other quality and safety data to identify patient satisfaction, quality, and safety concerns. Assist ambulatory service managers and other clinic leaders in the development and implementation of strategies to positively address and improve metrics. Maintain fluency with dashboards provided to or maintained by the Department. Oversee the training of others for the dashboards. Oversee the monitoring of ambulatory-related dashboards for accuracy. Assist in improvement of the dashboard, recommending changes to enhance utilization and positively impact patient care. Assist in the creation of new workflows, enhancement of reports or dashboards, and/or the development of new tools to support ambulatory operations. Provide training to identified user groups. Oversee the design and production of various reports utilizing institutional data to create monthly, quarterly, and annual operations reports for departmental and institutional leadership. Design and produce other special reports as requested. Internal Relationship Management Build strong collaboration and teamwork with the GYN/OB administrative offices located on the East Baltimore and Bayview Medical Center campuses, as well as division administrations. Includes, but is not limited to, nursing administration, general administration, inpatient administration, finance administration, facilities, human resources administration, information technology administration, and revenue cycle management. Builds strong collaboration with the Director and Administrator to ensure departmental goals are met. Based on established credibility and trust, ability to represent Department leadership to faculty, staff, and leadership in regular meetings and daily interactions. Proactively identify concerns and issues, and partner with faculty leadership (and/or departmental administration) for appropriate resolution. Develop communication strategies and execute tactics to improve communication and to build productive relationships with JHHS and SOM employees about ambulatory operations. Continuously communicate to staff the importance of the patient experience, quality of care, and sound financial performance; and collaboratively champion successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
The Associate Administrator of Ambulatory Operations & Access provides high-level leadership and administrative oversight for the Department of Gynecology and Obstetrics (GYN/OB) diverse outpatient operations, as well as business process improvement and metric monitoring activities. The position will provide leadership, direction, regulatory support, and/or guidance to all GYN/OB ambulatory clinics, including those on the JHH campus and satellite ambulatory practice locations. This position also provides collaboration with the GYN/OB Central Scheduling Access Center. The position aligns operations to meet the needs of patient care while also supporting the educational and research missions of the Department. The Associate Administrator is responsible for business process improvement and supporting faculty and nursing leadership in quality, safety, patient service, and clinical process improvement activities impacting the GYN/OB's outpatient units. With a direct reporting relationship to the Administrator of the Department of Gynecology and Obstetrics at Johns Hopkins, as well as The Department Director, the Associate Administrator is responsible for providing analyses of the outpatient care delivery models and processes and implementing improvement strategies to ensure high performing, patient- and family-centered practices, and creating and implementing a vision for ambulatory services. The Associate Administrator will monitor and evaluate efficiency, workflows, quality and safety metrics, and patient satisfaction. This position also participates in the fiscal management of the GYN/OB's outpatient support operations. The incumbent exercises leadership at the Department, Hospital, and Clinical Practice Association to advance the tripartite mission of research, education, and patient care. Sharing expertise and collaborating closely with a broad spectrum of individuals across the Hopkins enterprise, this position has a far-reaching impact, touching patient care, business development, system integration, data analytics, quality improvement, and more. Specific Duties and Responsibilities Ambulatory Operations Leadership Provide leadership and direction to the GYN/OB ambulatory practices regarding efficient care delivery models, staffing analyses, performance improvement, clinical and administrative systems enhancements, regulatory requirements, revenue cycle management, patient satisfaction, and provider engagement. In partnership with the Department Director and Administrator, casts a vision for the Department's ambulatory operations and establishes annual goals/metrics (complementary to those of the Department) to achieve identified goals. Lead the implementation of ambulatory practice initiatives (Epic enhancements, meaningful use, transitions of care, accountable care, etc.) across the GYN/OB clinics. Advise the Director and Administrator, and other department and divisional leaders, as appropriate, on ambulatory practice initiatives, clinical program development, or regulatory compliance issues. Direct GYN/OB ambulatory services managers, clinic managers, and clinic supervisors on how to optimize infrastructure, processes, and outcomes for ambulatory clinic operations. In partnership with Access Services, Office of Johns Hopkins Physicians, Clinical Practice Association, Nursing Administration, and faculty leadership, utilize process improvement methodologies to enhance and optimize performance and desired outcomes. As needed, engage and partner with Divisions and other functional unit administrations to develop inter-departmental strategies to develop effective multi-disciplinary outpatient care services. Design and implement corrective action plans or performance improvement plans for identified operational issues. Educate providers and staff on ambulatory policies, guidelines, and/or protocols. Assist faculty and nursing leadership in the communication and implementation of existing, new, and/or revised administrative policies, guidelines, and protocols involving ambulatory care operations. Develop/revise operating policies and procedures with appropriate leaders for each practice. Partner, as needed, with Ambulatory Services and/or Revenue Cycle Management to ensure compliance with applicable regulated hospital and professional fee billing for departmental ambulatory practices. Develop and assist in the development and/or review of departmental emergency preparedness plans affecting patient care operations in the ambulatory care setting. Maintain familiarity with institutional policies and procedures and update departmental policies as appropriate. Assist in the coordination of Department response to internal disasters (e.g., flooding, facilities issues, etc.) and external emergencies (e.g. severe weather, international incidents, etc.). Directly engage analysts, including all aspects of recruitment, orientation, talent management, performance evaluation and discipline, timekeeping, and other key HR functions. Ensure human resources are appropriately deployed and operating cohesively to achieve goals, as well as be responsive to GYN/OB, SOM and JHHS need. In partnership with applicable divisional leadership, indirectly supervise division support staff and ambulatory service managers, including participation in recruitment, orientation, talent management, performance evaluation and discipline, and other key HR functions. Ensure human resources are appropriately deployed and operating cohesively to achieve goals, as well as be responsive to GYN/OB, SOM, and JHHS needs. Assist in the development of strategies to maintain and improve compliance with all appropriate regulatory and accrediting bodies (e.g. The Joint Commission, CMS, HSCRC) in all areas of operations, including personnel management, facilities, workflows, etc. Access Management Oversee the Department's ambulatory access operations, including the GYNOB scheduling groups. Coordinate with GYNOB Finance in the development of the annual scheduling operating budget and cost allocation methodology. Work with access center managers to implement best practices, to evaluate staffing models, and to monitor applicable metrics. Articulate a clear vision to various stakeholders in the Department of the JHM Access Improvement Initiative. Serve as the departmental business owner for the Access Improvement Initiative. Engage access managers, divisional administrations, physician leaders, and Access Services leadership to review process improvement goals and develop strategies to optimize providers' template management, Epic protocols, scheduling utilization, and referral management. Collaborate with managers in the development of employee engagement goals and action plans. Program Planning, Development & Financial Management Work collaboratively with physicians, nursing, and care management leadership to provide effective, efficient, and patient-centered care in the Department's outpatient care settings. Develop and participate in the analysis and evaluation of strategic business plans, feasibility studies, market assessment, marketing plans, data gathering, implementation plans, and presentation of written reports on prospective and existing clinical programs impacting the outpatient setting. Proactively develop and implement change management strategy for major organizational activities and events in alignment with departmental and/or institutional objectives. Formulate tactical business plans in conjunction with administrative leaders in the GYN/OB, SOM, JHHS, and other affiliated institutions. As applicable, assist in the development of volume, expense, and capital budgetsand corrective action and performance improvement plansfor the GYN/OB's JHH and JHU satellite operations. Data and Metric Management Monitor ambulatory performance indicators, including clinician productivity, meaningful use performance, scheduling utilization, cancellation rates, show rates, space utilization, staff productivity, patient satisfaction, safety culture, and employee engagement. Analyze CG-CAHPS, Meaningful Use, Press Ganey, MHAC, and other quality and safety data to identify patient satisfaction, quality, and safety concerns. Assist ambulatory service managers and other clinic leaders in the development and implementation of strategies to positively address and improve metrics. Maintain fluency with dashboards provided to or maintained by the Department. Oversee the training of others for the dashboards. Oversee the monitoring of ambulatory-related dashboards for accuracy. Assist in improvement of the dashboard, recommending changes to enhance utilization and positively impact patient care. Assist in the creation of new workflows, enhancement of reports or dashboards, and/or the development of new tools to support ambulatory operations. Provide training to identified user groups. Oversee the design and production of various reports utilizing institutional data to create monthly, quarterly, and annual operations reports for departmental and institutional leadership. Design and produce other special reports as requested. Internal Relationship Management Build strong collaboration and teamwork with the GYN/OB administrative offices located on the East Baltimore and Bayview Medical Center campuses, as well as division administrations. Includes, but is not limited to, nursing administration, general administration, inpatient administration, finance administration, facilities, human resources administration, information technology administration, and revenue cycle management. Builds strong collaboration with the Director and Administrator to ensure departmental goals are met. Based on established credibility and trust, ability to represent Department leadership to faculty, staff, and leadership in regular meetings and daily interactions. Proactively identify concerns and issues, and partner with faculty leadership (and/or departmental administration) for appropriate resolution. Develop communication strategies and execute tactics to improve communication and to build productive relationships with JHHS and SOM employees about ambulatory operations. Continuously communicate to staff the importance of the patient experience, quality of care, and sound financial performance; and collaboratively champion successes and priorities for improving performance in meeting and exceeding patient and customer expectations.