Symbiotic Services
Customer Experience Manager
Symbiotic Services is seeking an experienced Customer Experience Manager to lead customer-centric strategies for a premier furniture manufacturer. This role involves overseeing key operational departments, improving customer satisfaction, and driving continuous improvement. The ideal candidate will align customer-focused activities with organizational goals and ensure a seamless customer journey. Primary Responsibilities: Manage the Customer Experience, Order Entry, and Marketing Fulfillment departments. Collaborate across teams to optimize the customer journey and ensure satisfaction. Represent the Customer Experience function within the Senior Management Team. Develop and implement systems to gather and act on customer feedback for ongoing improvement. Lead, mentor, and inspire a high-performing, customer-focused team. Foster a positive, motivated work environment while maintaining high service standards. Key Skills & Experience: Proficiency in customer frameworks like Zendesk, NPS, CSAT, and digital experience tools. Strong analytical, leadership, and problem-solving skills. Excellent communication and stakeholder influence capabilities. Industry experience in furniture manufacturing or related fields is highly desirable. Minimum Requirements: Bachelor's degree in Business, Marketing, or a related field (MBA preferred). 7+ years in customer experience or success roles, with at least 3 years in leadership. Proven track record in customer strategy execution and team development. Familiarity with enterprise planning tools like Oracle or MRP.
Symbiotic Services is seeking an experienced Customer Experience Manager to lead customer-centric strategies for a premier furniture manufacturer. This role involves overseeing key operational departments, improving customer satisfaction, and driving continuous improvement. The ideal candidate will align customer-focused activities with organizational goals and ensure a seamless customer journey. Primary Responsibilities: Manage the Customer Experience, Order Entry, and Marketing Fulfillment departments. Collaborate across teams to optimize the customer journey and ensure satisfaction. Represent the Customer Experience function within the Senior Management Team. Develop and implement systems to gather and act on customer feedback for ongoing improvement. Lead, mentor, and inspire a high-performing, customer-focused team. Foster a positive, motivated work environment while maintaining high service standards. Key Skills & Experience: Proficiency in customer frameworks like Zendesk, NPS, CSAT, and digital experience tools. Strong analytical, leadership, and problem-solving skills. Excellent communication and stakeholder influence capabilities. Industry experience in furniture manufacturing or related fields is highly desirable. Minimum Requirements: Bachelor's degree in Business, Marketing, or a related field (MBA preferred). 7+ years in customer experience or success roles, with at least 3 years in leadership. Proven track record in customer strategy execution and team development. Familiarity with enterprise planning tools like Oracle or MRP.