Allcat Claims Service
Project Support Specialist
The Project Support Specialist plays a critical role in ensuring our clients receive timely and effective support. This individual will be the first point of contact for customers, answering incoming support calls, documenting and troubleshooting issues, and coordinating with the offshore development team when needed. This is a hybrid operations and support role that supports both the project team and end users. Key responsibilities include: Answering and responding to customer support phone calls in a professional and helpful manner Documenting and tracking support requests using internal ticketing systems Triaging technical issues and escalating to the offshore development team as appropriate Acting as a liaison between users and the development team to ensure accurate communication of technical needs Supporting the project team with administrative and coordination tasks such as status tracking, meeting notes, and documentation Assisting in system testing and user acceptance processes as needed Collaborating with internal stakeholders to improve support processes and client satisfaction Maintaining a strong understanding of the product and common user issues Requirements: At least 1 year of experience in a customer support, project coordination, or software support role Strong verbal and written communication skills Proficient in using support or ticketing tools such as Zendesk, Jira, or similar platforms Comfortable troubleshooting software issues and understanding technical concepts Detail-oriented and highly organized Prior experience in the insurance, claims, or software industry is a plus Preferred qualifications: Familiarity with software development life cycle (SDLC) and Agile methodologies Experience working with offshore development teams or in a globally distributed environment Basic understanding of claims management processes or insurance terminology Technical aptitude and ability to learn new systems quickly Compensation & benefits: Salary: $40,000-$50,000 annually Health, dental, and vision insurance 401(k) with employer match Paid time off and company holidays
The Project Support Specialist plays a critical role in ensuring our clients receive timely and effective support. This individual will be the first point of contact for customers, answering incoming support calls, documenting and troubleshooting issues, and coordinating with the offshore development team when needed. This is a hybrid operations and support role that supports both the project team and end users. Key responsibilities include: Answering and responding to customer support phone calls in a professional and helpful manner Documenting and tracking support requests using internal ticketing systems Triaging technical issues and escalating to the offshore development team as appropriate Acting as a liaison between users and the development team to ensure accurate communication of technical needs Supporting the project team with administrative and coordination tasks such as status tracking, meeting notes, and documentation Assisting in system testing and user acceptance processes as needed Collaborating with internal stakeholders to improve support processes and client satisfaction Maintaining a strong understanding of the product and common user issues Requirements: At least 1 year of experience in a customer support, project coordination, or software support role Strong verbal and written communication skills Proficient in using support or ticketing tools such as Zendesk, Jira, or similar platforms Comfortable troubleshooting software issues and understanding technical concepts Detail-oriented and highly organized Prior experience in the insurance, claims, or software industry is a plus Preferred qualifications: Familiarity with software development life cycle (SDLC) and Agile methodologies Experience working with offshore development teams or in a globally distributed environment Basic understanding of claims management processes or insurance terminology Technical aptitude and ability to learn new systems quickly Compensation & benefits: Salary: $40,000-$50,000 annually Health, dental, and vision insurance 401(k) with employer match Paid time off and company holidays