American Tire Distributors
Credit & Collections Coordinator
American Tire Distributors, Huntersville, North Carolina, United States, 28078
Credit & Collections Coordinator
Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. The Credit & Collections Coordinator is responsible for managing a portfolio of customer accounts to ensure timely collection and resolution of past due invoices. This role provides support in all aspects of the Credit organization operations and coordinates the credit and collections of all assigned portfolio accounts within assigned Distribution Centers. Key Responsibilities Reviews and releases orders on credit hold from assigned Distribution Centers within the parameters of Credit's policies and procedure Maintain portfolio to support functional metrics such as past due percentage, average days past due, and days sales outstanding. Maintains contact with Distribution Centers and customers to establish new accounts and monitor existing accounts for potential problems. Communicate with all levels of the sales team regarding delinquent accounts, invoicing, and contract questions until resolution. Work closely with the business operations team on customer billing issues, including contract-related questions, adjustments, pricing, disputes, and returns. Identify and resolve problem accounts, write-offs, and related adjustments. Analyze and assess the creditworthiness of existing customers by reviewing credit reports, financial statements, and other third-party reports to make balanced credit decisions. Negotiate payment arrangements to resolve delinquent invoices and disputes. Manage and decide on new orders on credit hold by analyzing customer accounts and collection history to determine business risk. Build relationships with customers and promote other offerings (e.g., bill pay portal, electronic statements, credit reviews). Competencies Action oriented Balances stakeholders Instills trust Nimble learning Qualifications High School or GED degree 2-4 years of related experience preferred Skills Action Planning Categorizing and Classifying Information Compliance Management Customer-Focused Approach Database User Interfaces and Queries Data Collection and Analysis Document Management Spreadsheet Expertise Verify Requirements Physical Demands/Working Conditions Physical Demands Category: Office Physical Demands/Work Environment/Travel Requirements:
Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Travel required: As required by the position. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Build a challenging and rewarding career with us! American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace
Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. The Credit & Collections Coordinator is responsible for managing a portfolio of customer accounts to ensure timely collection and resolution of past due invoices. This role provides support in all aspects of the Credit organization operations and coordinates the credit and collections of all assigned portfolio accounts within assigned Distribution Centers. Key Responsibilities Reviews and releases orders on credit hold from assigned Distribution Centers within the parameters of Credit's policies and procedure Maintain portfolio to support functional metrics such as past due percentage, average days past due, and days sales outstanding. Maintains contact with Distribution Centers and customers to establish new accounts and monitor existing accounts for potential problems. Communicate with all levels of the sales team regarding delinquent accounts, invoicing, and contract questions until resolution. Work closely with the business operations team on customer billing issues, including contract-related questions, adjustments, pricing, disputes, and returns. Identify and resolve problem accounts, write-offs, and related adjustments. Analyze and assess the creditworthiness of existing customers by reviewing credit reports, financial statements, and other third-party reports to make balanced credit decisions. Negotiate payment arrangements to resolve delinquent invoices and disputes. Manage and decide on new orders on credit hold by analyzing customer accounts and collection history to determine business risk. Build relationships with customers and promote other offerings (e.g., bill pay portal, electronic statements, credit reviews). Competencies Action oriented Balances stakeholders Instills trust Nimble learning Qualifications High School or GED degree 2-4 years of related experience preferred Skills Action Planning Categorizing and Classifying Information Compliance Management Customer-Focused Approach Database User Interfaces and Queries Data Collection and Analysis Document Management Spreadsheet Expertise Verify Requirements Physical Demands/Working Conditions Physical Demands Category: Office Physical Demands/Work Environment/Travel Requirements:
Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Travel required: As required by the position. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Build a challenging and rewarding career with us! American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace