Aledade, Inc.
Integration-Application Support Director, Remote
Aledade, Inc., Ann Arbor, Michigan, us, 48113
Employer Industry: Healthcare Technology
Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Flexible work schedules and the ability to work remotely - Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners - Robust time-off plan (21 days of PTO in your first year) plus additional paid volunteer days and holidays - 12 weeks paid parental leave for all new parents and a six-week paid sabbatical after six years of service
What to Expect (Job Responsibilities): - Lead and manage the Support team, including hiring, training, and performance evaluation - Oversee day-to-day operations of the team, ensuring timely response and resolution of customer issues - Develop strategies for team direction and maintain a customer-centric culture - Innovate and manage the Scalable Support program to turn opportunities into solutions - Create and communicate success measures, including SLAs and KPIs
What is Required (Qualifications): - 12+ years of relevant experience, with 8+ years in leading and managing a technical support team - Strong understanding of application support best practices and industry standards - Experience using Zendesk, Salesforce, and JIRA - Familiarity with debugging healthcare transactions, including HL7, 837, and CCDA - Experience with Nextgen Connect/Mirth engine and various connectivity methods, such as VPN and SFTP
How to Stand Out (Preferred Qualifications): - Masters Degree in Computer Information Systems or MBA - Exceptional customer service skills and a customer-centric mindset - Healthcare industry experience supporting PM and/or EHR systems - Experience using Snowflake and PostgreSQL - Strong functional competencies in emotional intelligence, adaptability, and strategic planning
#HealthcareTechnology #RemoteWork #CareerGrowth #CustomerSupport #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr
Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Flexible work schedules and the ability to work remotely - Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners - Robust time-off plan (21 days of PTO in your first year) plus additional paid volunteer days and holidays - 12 weeks paid parental leave for all new parents and a six-week paid sabbatical after six years of service
What to Expect (Job Responsibilities): - Lead and manage the Support team, including hiring, training, and performance evaluation - Oversee day-to-day operations of the team, ensuring timely response and resolution of customer issues - Develop strategies for team direction and maintain a customer-centric culture - Innovate and manage the Scalable Support program to turn opportunities into solutions - Create and communicate success measures, including SLAs and KPIs
What is Required (Qualifications): - 12+ years of relevant experience, with 8+ years in leading and managing a technical support team - Strong understanding of application support best practices and industry standards - Experience using Zendesk, Salesforce, and JIRA - Familiarity with debugging healthcare transactions, including HL7, 837, and CCDA - Experience with Nextgen Connect/Mirth engine and various connectivity methods, such as VPN and SFTP
How to Stand Out (Preferred Qualifications): - Masters Degree in Computer Information Systems or MBA - Exceptional customer service skills and a customer-centric mindset - Healthcare industry experience supporting PM and/or EHR systems - Experience using Snowflake and PostgreSQL - Strong functional competencies in emotional intelligence, adaptability, and strategic planning
#HealthcareTechnology #RemoteWork #CareerGrowth #CustomerSupport #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr