Insight Global
Order Support Specialist - Order Tracking, QA & Onboarding
Insight Global, Bellevue, Washington, us, 98009
Job Description
join our customer's high-growth T-Fiber team as an Order Support Specialist focused on end-to-end order lifecycle visibility, partner onboarding, and quality assurance. Youll ensure order accuracy, support partner onboarding, and assist field teams with live and post-sale support needs.
Key Responsibilities:
Monitor daily order flow across partners and reps; generate tracking and performance reports.
Track and analyze cancelation and churn metrics by partner and sales rep.
Provide open and canceled order reports to partners; assist with root-cause analysis.
Add or update notes in LotusFlare and ensure orders reflect accurate statuses.
Assist with onboarding of new sales partners and field reps, including tools setup and process training.
Provide live and follow-up support for door-to-door sales teams on order escalations, troubleshooting, and customer updates.
Participate in QA reviews to improve data integrity and streamline order processes.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
experience in order tracking, quality assurance, or sales operationstelecom experience a plus.
Highly proficient in Excel for data reporting and manipulation.
Familiarity with order and CRM platforms such as Salesforce or LotusFlare.
Detail-oriented with strong analytical and troubleshooting skills.
Comfortable in a fast-paced, high-volume work environment (1,000+ orders/week).
Strong verbal and written communication skills; onboarding or training experience is a plus. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
join our customer's high-growth T-Fiber team as an Order Support Specialist focused on end-to-end order lifecycle visibility, partner onboarding, and quality assurance. Youll ensure order accuracy, support partner onboarding, and assist field teams with live and post-sale support needs.
Key Responsibilities:
Monitor daily order flow across partners and reps; generate tracking and performance reports.
Track and analyze cancelation and churn metrics by partner and sales rep.
Provide open and canceled order reports to partners; assist with root-cause analysis.
Add or update notes in LotusFlare and ensure orders reflect accurate statuses.
Assist with onboarding of new sales partners and field reps, including tools setup and process training.
Provide live and follow-up support for door-to-door sales teams on order escalations, troubleshooting, and customer updates.
Participate in QA reviews to improve data integrity and streamline order processes.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
experience in order tracking, quality assurance, or sales operationstelecom experience a plus.
Highly proficient in Excel for data reporting and manipulation.
Familiarity with order and CRM platforms such as Salesforce or LotusFlare.
Detail-oriented with strong analytical and troubleshooting skills.
Comfortable in a fast-paced, high-volume work environment (1,000+ orders/week).
Strong verbal and written communication skills; onboarding or training experience is a plus. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.