Alabama Staffing
Office Administrator
Company: A R Financial LLC
Location: 237 S Wilson Ave. Prichard, AL 36610
Employment Type: Full-Time
Position Overview: A R Financial LLC is seeking a dependable and professional Office Administrator to serve as the first point of contact for our clients and guests. This role plays a critical part in keeping our front office running smoothly through client intake, payment processing, mail sorting, administrative support, and superior customer service. The ideal candidate is organized, efficient, tech-savvy, and committed to providing positive experiences for every client.
Key Responsibilities
- Provide Insurance Services
- Assist and confer with clients in preparation of Insurance forms, and in completion of Insurance documents.
- Client Intake and Customer Service
- Welcome all clients and visitors with a courteous and professional demeanor.
- Perform client intake by collecting and verifying personal and service-related information.
- Ensure all intake forms and documents are properly completed and filed.
- Provide information about company services and assist with general inquiries.
- Address client concerns or complaints respectfully and efficiently.
- Payment Processing
- Accurately process payments via cash, check, or electronic methods.
- Issue receipts and maintain accurate records of daily financial transactions.
- Assist with end-of-day payment reconciliation as required.
- Mail Handling and Office Support
- Sort and distribute incoming mail and packages to the appropriate departments or personnel.
- Prepare and send outgoing mail, including certified and standard mailings.
- Maintain mail logs and tracking records as necessary.
- Administrative and Clerical Duties
- Maintain both physical and electronic client folders.
- Perform filing, document scanning, copying, and printing duties.
- Create and send internal and external correspondence using Microsoft Office (Word, Excel, and Outlook).
- Maintain an organized front desk and administrative area.
- Inbound Call Management
- Answer inbound phone calls professionally and promptly.
- Direct calls to the correct staff or department and relay accurate messages.
- Assist clients with scheduling, inquiries, or follow-ups over the phone.
- Technology and Software
- Use Microsoft Office Suite particularly Outlook, Word, and Excel for email, document preparation, and data entry.
- Maintain a digital filing system and manage scanned records.