Office Clerk

Office Clerk

Hours: Evening Shift 10:15am - 8:15pm Monday - Thursday, Fridays off.

Compensation: Hourly rate is dependent on experience (DOE) and may vary based on bilingual proficiency.

Main Function: The Office Clerk processes and maintains varied records and written materials through the use of established clerical procedures (such as scanning, data entry, sorting/filing correspondence and documents), and operates office machines, personal computers, peripheral equipment, and associated software, pertinent to the purposes of an office, program, or administration operations; performs related work as assigned.

Duties/Responsibilities:

• Responsible for a variety of basic office/clerical support activities such as filing, typing, answering, and directing phone calls, taking messages, scanning, and copying material.
• This position receives frequent supervisory directions and follows detailed/specific instructions per assignment.
• It would be expected to apply the practices, methods, terminology, and operating equipment associated with processing records/written material and providing documents or information to other employees.
• Focused primarily on a specialized support function such as typing, word processing, data entry, secretarial, or customer service duties.
• Assigned more routine and repetitive assignments subject to established work processes, methods, and guidelines in various general support functions such as filing/maintaining databases/archives, miscellaneous typing, copying, collating/sorting/distributing other materials.
• The level of decision-making is controlled by well-defined procedures, policies, and protocols with few options from which to select.
• Obtain pre-authorization of insurance and managed care companies for mental health sessions.
• Set appointments for clinicians on the EMR system.

Required Skills/Abilities:

• Knowledge of established methods of filing and record keeping; the purpose and activities of the employing agency and work unit; the practices, procedures, and guidelines pertinent to the agency's office/clerical support functions.
• Ability to communicate in person, telephone, computer, email, and correspondence with co-workers, other agency employees, consumers, and visitors to exchange information.
• Read or comprehend and apply instructions; file, cross-reference, and retrieve records and other documents using established filing systems; sort material into prescribed categories.
• Learn and explain agency office/clerical support practices and operations to others.
• Apply established office/clerical support procedures and standards; determine the reasons for inaccuracies or incompleteness in office documents or records in accordance with established guidelines.
• Ability to form cooperative and supportive relationships with staff/agency.
• Maintains ethics and confidentiality as dictated by profession.
• Ability to form positive relationships with clients.
• Strong interpersonal skills in working with diverse populations.
• Possess a valid driver's license and an insurable driving record.

Education & Experience:

• High school diploma.
• Experience in performing office/clerical support activities, or coursework and training in office/clerical support procedures or records management techniques.

Benefits:

• 2-3 weeks paid vacation per year.
• 12 paid sick days per year.
• 2 paid personal days per year.
• 1 paid mental health day per year.
• 9 paid holidays per year.
• 3 paid training days per year.
• Bereavement Leave.
• Medical, dental, and vision insurance.
• Paid life insurance policy.
• Medical and dependent care flexible spending accounts.
• Aflac.
• Employee Assistance Program.
• 3% matching 401(k) retirement plan after 90 days of employment.