Searching for FOH and BOH expeditors for our new GLENVIEW location.
FOH Expo (Front-of-House Expeditor)
Reports to: General Manager / Assistant General Manager
Department: Front-of-House Operations
Location: Hometown Coffee & Juice – All Locations
Classification: Hourly | Part-Time or Full-Time
Position Overview
The FOH Expo is the heartbeat of our front-of-house operations. You are the final gatekeeper between the kitchen and the guest, ensuring every order is fast, flawless, and filled with care. Your job isn’t just about moving tickets—it’s about managing the flow of energy, catching mistakes before guests do, and making sure every plate reflects Hometown’s commitment to excellence.
When things heat up, you stay cool. When a runner hesitates, you direct. And when something’s off, you spot it before anyone else does. You are a leader-by-action, a communicator-under-pressure, and a key culture carrier on every shift.
Key Responsibilities
Speed & Efficiency
- Manage the flow of tickets, keeping the expo line running fast and smooth.
- Stay ahead of ticket times, prioritizing and organizing pickups with urgency and control.
- Identify and address missing items, lagging tickets, or kitchen slowdowns before they escalate.
- Sell food confidently to runners—quickly, clearly, and in the right order.
- Balance multiple orders at once without creating bottlenecks.
Quality & Consistency
- Double-check every single ticket before it goes out—no missing items, no incorrect names, no avoidable mistakes.
- Pay sharp attention to special requests, allergies, and modifications.
- Prevent unfinished or incorrect plates from leaving the expo.
- Ensure each handoff to runners is clear, correct, and sets the team up to succeed.
Knowledge & Technical Skill
- Know the full menu inside and out—ingredients, setups, and common pitfalls.
- Monitor ticket times and adjust the flow to keep service on pace.
- Communicate effectively with kitchen, baristas, and the smoothie station to keep all parts of the operation synced.
- Confidently manage online order pickups and prep sequences.
- Handle pressure with poise, maintaining clean execution from open to close.
Sanitation & Cleanliness
- Keep the expo counter, pickup shelves, and runner zone spotless and stocked.
- Organize utensils, stickers, bags, and boxes so runners can move fast.
- Help maintain the front guest area—because no one wins if the space is cluttered.
- Fully reset and clean the station before clocking out.
Awareness
- Read the room, the line, and the tickets—monitor everything.
- Catch mistakes before guests do. Track ticket times before they spike.
- Stay tuned in to guests who are waiting and update them proactively.
- Be the person who notices what others don’t—and acts on it.
Who Thrives in This Role?
- You’re a natural problem solver who doesn’t wait to be told what to do—you anticipate and act.
- You stay composed under pressure, never letting volume throw off your clarity.
- You believe that urgency + excellence is a combo worth mastering.
- You value the guest experience and take pride in the details that shape it.
- You are a strong communicator and collaborator who helps others move faster and better.
Opportunities for Growth
- Advancement to FOH Lead, Trainer, or the opportunity to learn new skills positions
- Participation in Hometown University and access to development coaching
- AOR (Area of Responsibility) opportunities available for high-performing Expos
At Hometown, the FOH Expo isn’t just a role—it’s a rhythm. It’s a pace, a pulse, a commitment to excellence that defines the guest’s entire experience. If you’re ready to lead from the middle of the action and help the entire shift win, this role is built for you.
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