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Job Description Summary
JOB OVERVIEW:
This position is responsible for generating conference business from a local or national market, the maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail. In addition, this role is also responsible for the planning and the coordination of all of their own conference and social groups related activities. This position will act as the primary liaison between the client and the staff of the hotel, with the focus on meeting and exceeding client expectations with every interaction to ensure that our clients are extremely satisfied with the products and services delivered by our team of hospitality professionals.
Job Description
DUTIES AND RESPONSIBILITIES:
- Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed goals.
- Plan, up-sell and coordinate function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
- Prepare and execute sales/catering contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions.
- Create and distribute effective internal and external communication (written and verbal).
- Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends.
- Develop and continually enhance relationships with key corporate, business and travel industry accounts.
- Maintain accurate, legible records and files consistent with established automated or manual sales system.
- Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
- Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
- Interact with outside contacts:
- Guests to ensure their total satisfaction
- Other contacts as needed (Professional organizations, community groups)
- Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
- Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
- Perform other duties as assigned.
- May serve as lobby ambassador as required.
High school diploma or equivalent vocational training certificate required.Some college or college degree preferred.A minimum of one year Sales experience in a similar operation. Prior experience within a four star hotel brand preferred. Degree in hospitality management preferred. Related degree preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
- Frequently standing up or moving within and outside of the facility
- Carrying or lifting items weighing up to 25 pounds
- Handling objects
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, and organizational abilities are used often.
- Ability to travel to attend workshops, tradeshows, conventions, etc.
- May require a valid Drivers License.
- May be required to work nights, weekends, and/or holidays.
Pay Range
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Management and Manufacturing-
Industries
Hospitality
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