Revenue Cycle Specialist
This position performs revenue cycle duties including but not limited to: processing patient insurance information through the patient intake process, collecting payment on outstanding patient balances, and resolving credits when overpayments are received from payers and refunds need to be issued. Example of daily responsibilities includes: perform duties for revenue operations department related to either medical insurance collections or credits, or setting patient insurance coverage. Communicate with insurance payers to ensure proper insurance coverage for our patients or to ensure timely and accurate reimbursement for dialysis services rendered at our clinics. Respond timely and accurately to payer communications. Collaborate with other revenue operations teams to ensure seamless processes across teams. Partner with clinics teammates such as insurance counselors, social workers, and facility administrators to ensure timely and accurate insurance information. Help identify process changes and opportunities for continuous improvements. Maintain current patient account information at all times. Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies.
Other duties could include: may be asked to work overtime as needed. Attend team meetings, phone conferences, and training as needed. Know, understand and follow teammate guidelines, employment policies, and department or company procedures.
Experience and required skills: no previous healthcare experience is required. Excellent critical thinking and problem-solving skills. Strong communication and interpersonal skills. Ability to adapt quickly. Ownership: teammates in this position will own a book of business. With some support of their leadership, teammates in this role should demonstrate drive and initiative to work through their queue. Creating a special place: understands and embraces the DaVita culture.
Minimum qualifications: high school diploma or equivalent. Basic computer skills and proficiency in MS Word, Excel, and Outlook.
What we'll provide: more than just pay, our DaVita rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings: comprehensive benefits: medical, dental, vision, 401(k) match, paid time off, PTO cash out. Support for you and your family: family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more. Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.