CompuGroup Medical SE & Co. KGaA
Software Support Specialist I
CompuGroup Medical SE & Co. KGaA, Richardson, Texas, United States, 75080
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Software Support Specialist I
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CompuGroup Medical SE & Co. KGaA Join to apply for the
Software Support Specialist I
role at
CompuGroup Medical SE & Co. KGaA Get AI-powered advice on this job and more exclusive features. Create the future of e-health together with us by becoming a Software Support Specialist I
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution
Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support. Responds to all customer and leadership requests in a professional, courteous, and respectful manner. Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely. Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality. Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products. Learns core task set for all features of assigned CGM software products and passes applicable exams. Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
Your Qualification
Must be available between the hours of 7AM – 7PM CST Monday through Friday Minimum of 1 year customer service experience. Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support Ability to manage multiple tasks and thrive in a high call volume, fast paced environment. Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems. Ability to independently perform research using resources such as the internet and procedure manuals.
What You Can Expect From Us
Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health.
Become part of a significant mission. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at CompuGroup Medical SE & Co. KGaA by 2x Get notified about new Software Support jobs in
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Software Support Specialist I
role at
CompuGroup Medical SE & Co. KGaA Join to apply for the
Software Support Specialist I
role at
CompuGroup Medical SE & Co. KGaA Get AI-powered advice on this job and more exclusive features. Create the future of e-health together with us by becoming a Software Support Specialist I
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution
Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support. Responds to all customer and leadership requests in a professional, courteous, and respectful manner. Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely. Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality. Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products. Learns core task set for all features of assigned CGM software products and passes applicable exams. Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
Your Qualification
Must be available between the hours of 7AM – 7PM CST Monday through Friday Minimum of 1 year customer service experience. Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support Ability to manage multiple tasks and thrive in a high call volume, fast paced environment. Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems. Ability to independently perform research using resources such as the internet and procedure manuals.
What You Can Expect From Us
Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health.
Become part of a significant mission. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at CompuGroup Medical SE & Co. KGaA by 2x Get notified about new Software Support jobs in
Richardson, TX . Dallas, TX $136,000.00 - $187,000.00 1 month ago Sales Executive - (OTE $150,000/year USD) @ CXT Software
Account Manager - (OTE $120,000/year USD), CXT Software
Sales Development Representative (OTE $65,000/year USD) @CXT Software
Brand Engagement Center (BEC), Customer Relations Representative
Sales Executive, (OTE $150,000/year USD), CXT Software
Dallas, TX $58,000.00 - $63,000.00 4 months ago Dallas-Fort Worth Metroplex $22 - $28 1 day ago Sales Development Representative [OTE $65,000/year USD] @CXT Software
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr