Texas Lottery Commission
LOTTERY - Metropolitan Player Support Specialist I (Program Specialist II) (Fort
Texas Lottery Commission, Fort Worth, Texas, United States, 76102
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LOTTERY - Metropolitan Player Support Specialist I (Program Specialist II) (Fort Worth)
role at
Texas Lottery Commission 2 days ago Be among the first 25 applicants Join to apply for the
LOTTERY - Metropolitan Player Support Specialist I (Program Specialist II) (Fort Worth)
role at
Texas Lottery Commission Get AI-powered advice on this job and more exclusive features. Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00051639
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
About The Texas Lottery
Our Mission Statement: The Texas Lottery is committed to generating revenue for the State of Texas through the responsible management and sale of entertaining lottery products. The Texas Lottery will incorporate the highest standard of security, integrity, and responsible gaming principles, set and achieve challenging goals, provide quality customer service and utilize a team approach.
Texas Lottery is a great place to work!
Our headquarters is located on the new Texas Capital Mall in the George H.W. Bush Building directly across from the Bob Bullock Museum and across from the University of Texas. We have multiple field offices across the state. We provide free parking for all our employees.
We offer competitive compensation, including merit increases for outstanding performance; longevity payments after two years; generous paid leave; health insurance; dental and vision insurance; numerous state and federal holidays; tuition assistance; state employee discounts; 401(k) and 457 and a cash balance pension for employees entering state service after September 1, 2022.
What You Will Do
In this unique and exciting position as part of the Lottery Operations Claim Center team, you will be validating and processing payments of claims for Lottery scratch ticket and draw game winners. You will also visit retail locations and/or other locations for business related purposes. If you love providing excellent customer service and team support, this job is for you.
Effective 9/1/2025 the Texas Lottery and this position will be transitioning to the Texas Department of Licensing and Regulation.
Job Summary
Performs moderately complex (journey-level) consultative services and technical assistance work. Work involves planning, developing, and implementing validations program support work/activities and daily operations and functions of the Validations Section and providing consultative services and technical assistance to program staff, the general public, agency staff and governmental agencies. Performs high volume validations, processing, and/or payments of claims for scratch ticket games and draw games in a Lottery Claim Center in accordance with established commission policies and procedures. Travels to conduct inspections and/or reviews at Lottery Retailer locations to monitor compliance with requirements, laws, regulations, policies, and procedures related to the validations program. Performs all duties and responsibilities in a manner that exemplifies the agencys core values of integrity, responsibility, innovation, fiscal accountability, customer responsiveness, teamwork, and excellence. Works under general supervision with limited latitude for the use of initiative and independent judgment. Work is performed in a Lottery Claim Center located within a highly populated metropolitan area. Daily office activity is coordinated by the Metropolitan Player Support Coordinator. This position reports directly to a Field Claim Center Supervisor.
Qualifications: Graduation from an accredited four-year college or university is required. (Experience providing technical assistance to the public or program support work, in excess of the required one year, may substitute for college on a year-for-year basis.)
One year experience providing technical assistance to the public or program support work to internal and/or external customers is required.
Willingness to work occasional irregular hours, such as hours other than 8 a.m. 5 p.m., weekends, and holidays as needed or required.
Willingness to travel up to 10% of the time for job-related purposes is required. Most travel is completed within the ervice region of the office. Some travel may include overnight stays. Use of personal vehicle for work related travel is required in compliance with State and Agency travel rules and procedures.
Current drivers license is required.
Must adhere to core values, guidelines, standards, rules, policies, and procedures is required.
Experience with personal computers to include experience with Microsoft Word, Microsoft Excel, Microsoft Outlook or other email applications, multi-user databases, and the Internet is preferred.
Experience in the validation, processing, and/or payment of claims is preferred.
Cashier, Teller, Financial, Or Accounting Experience Is Preferred.
Experience involving field work is preferred.
Knowledge, Skills, And Abilities
Knowledge of the Texas Lottery Act enabling legislation.
Knowledge of local, state, and federal laws relating to the program area.
Knowledge of public administration and management techniques.
Knowledge of statistical analysis processes.
Knowledge of program management processes and techniques.
Knowledge of common office practices and procedures.
Strong verbal communication and writing skills.
Skill in the use of a personal computer, standard office equipment, and computer software.
Ability to demonstrate excellent technical assistance to the public and program support work skills and maintain a pleasant and professional manner.
Ability to understand, follow, and explain applicable lottery laws, rules, policies and procedures.
Ability to interpret and apply Texas Lottery Commission and validation policies, procedures, and regulations.
Ability to implement administrative procedures and to evaluate their effectiveness.
Ability to gather, assemble, correlate and analyze facts in order to devise solutions to problems.
Ability to work well in a team environment.
Ability to communicate clearly and interact effectively with program staff, vendors and the general public.
Ability to prepare correspondence, reports, and/or documents.
Ability to respond to public inquiries in a timely manner.
Ability to organize duties, follow instructions, and meet demanding deadlines.
Ability to work well in stressful situations.
Must have an aptitude for details.
Ability to train others.
Physical And Mental Requirements
Must be able to sit or stand for extended periods of time, work under deadlines, and operate standard office equipment and computer software.
Must be able to climb stairs, stoop, bend, read a tape measure, perform data entry, and type for extended periods of time.
Must be able to lift boxes weighing up to 25 lbs.
Essential Job Functions
Provides support and collaborates in the planning, development, and implementation of validations program by:
Performing high volume validations, processing, and/or payments of claims in a Lottery Claim Center in accordance with established commission policies and procedures.
Providing quality internal and external technical assistance to the public and program support work in person, email, and telephone by responding to inquiries and concerns on game rules and commission policies and procedures.
Collecting funds and issuing receipts for payments received for Lottery retailers and logging payments in the Claims Tracking System to ensure timely processing to retailers accounts and fiscal accountability.
Promoting teamwork and working closely with co-workers, peers, and management to encourage an open atmosphere of positive teambuilding.
Performs an array of technical, training, research, planni Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Gambling Facilities and Casinos Referrals increase your chances of interviewing at Texas Lottery Commission by 2x Sign in to set job alerts for “Player” roles.
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LOTTERY - Metropolitan Player Support Specialist I (Program Specialist II) (Fort Worth)
role at
Texas Lottery Commission 2 days ago Be among the first 25 applicants Join to apply for the
LOTTERY - Metropolitan Player Support Specialist I (Program Specialist II) (Fort Worth)
role at
Texas Lottery Commission Get AI-powered advice on this job and more exclusive features. Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00051639
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
About The Texas Lottery
Our Mission Statement: The Texas Lottery is committed to generating revenue for the State of Texas through the responsible management and sale of entertaining lottery products. The Texas Lottery will incorporate the highest standard of security, integrity, and responsible gaming principles, set and achieve challenging goals, provide quality customer service and utilize a team approach.
Texas Lottery is a great place to work!
Our headquarters is located on the new Texas Capital Mall in the George H.W. Bush Building directly across from the Bob Bullock Museum and across from the University of Texas. We have multiple field offices across the state. We provide free parking for all our employees.
We offer competitive compensation, including merit increases for outstanding performance; longevity payments after two years; generous paid leave; health insurance; dental and vision insurance; numerous state and federal holidays; tuition assistance; state employee discounts; 401(k) and 457 and a cash balance pension for employees entering state service after September 1, 2022.
What You Will Do
In this unique and exciting position as part of the Lottery Operations Claim Center team, you will be validating and processing payments of claims for Lottery scratch ticket and draw game winners. You will also visit retail locations and/or other locations for business related purposes. If you love providing excellent customer service and team support, this job is for you.
Effective 9/1/2025 the Texas Lottery and this position will be transitioning to the Texas Department of Licensing and Regulation.
Job Summary
Performs moderately complex (journey-level) consultative services and technical assistance work. Work involves planning, developing, and implementing validations program support work/activities and daily operations and functions of the Validations Section and providing consultative services and technical assistance to program staff, the general public, agency staff and governmental agencies. Performs high volume validations, processing, and/or payments of claims for scratch ticket games and draw games in a Lottery Claim Center in accordance with established commission policies and procedures. Travels to conduct inspections and/or reviews at Lottery Retailer locations to monitor compliance with requirements, laws, regulations, policies, and procedures related to the validations program. Performs all duties and responsibilities in a manner that exemplifies the agencys core values of integrity, responsibility, innovation, fiscal accountability, customer responsiveness, teamwork, and excellence. Works under general supervision with limited latitude for the use of initiative and independent judgment. Work is performed in a Lottery Claim Center located within a highly populated metropolitan area. Daily office activity is coordinated by the Metropolitan Player Support Coordinator. This position reports directly to a Field Claim Center Supervisor.
Qualifications: Graduation from an accredited four-year college or university is required. (Experience providing technical assistance to the public or program support work, in excess of the required one year, may substitute for college on a year-for-year basis.)
One year experience providing technical assistance to the public or program support work to internal and/or external customers is required.
Willingness to work occasional irregular hours, such as hours other than 8 a.m. 5 p.m., weekends, and holidays as needed or required.
Willingness to travel up to 10% of the time for job-related purposes is required. Most travel is completed within the ervice region of the office. Some travel may include overnight stays. Use of personal vehicle for work related travel is required in compliance with State and Agency travel rules and procedures.
Current drivers license is required.
Must adhere to core values, guidelines, standards, rules, policies, and procedures is required.
Experience with personal computers to include experience with Microsoft Word, Microsoft Excel, Microsoft Outlook or other email applications, multi-user databases, and the Internet is preferred.
Experience in the validation, processing, and/or payment of claims is preferred.
Cashier, Teller, Financial, Or Accounting Experience Is Preferred.
Experience involving field work is preferred.
Knowledge, Skills, And Abilities
Knowledge of the Texas Lottery Act enabling legislation.
Knowledge of local, state, and federal laws relating to the program area.
Knowledge of public administration and management techniques.
Knowledge of statistical analysis processes.
Knowledge of program management processes and techniques.
Knowledge of common office practices and procedures.
Strong verbal communication and writing skills.
Skill in the use of a personal computer, standard office equipment, and computer software.
Ability to demonstrate excellent technical assistance to the public and program support work skills and maintain a pleasant and professional manner.
Ability to understand, follow, and explain applicable lottery laws, rules, policies and procedures.
Ability to interpret and apply Texas Lottery Commission and validation policies, procedures, and regulations.
Ability to implement administrative procedures and to evaluate their effectiveness.
Ability to gather, assemble, correlate and analyze facts in order to devise solutions to problems.
Ability to work well in a team environment.
Ability to communicate clearly and interact effectively with program staff, vendors and the general public.
Ability to prepare correspondence, reports, and/or documents.
Ability to respond to public inquiries in a timely manner.
Ability to organize duties, follow instructions, and meet demanding deadlines.
Ability to work well in stressful situations.
Must have an aptitude for details.
Ability to train others.
Physical And Mental Requirements
Must be able to sit or stand for extended periods of time, work under deadlines, and operate standard office equipment and computer software.
Must be able to climb stairs, stoop, bend, read a tape measure, perform data entry, and type for extended periods of time.
Must be able to lift boxes weighing up to 25 lbs.
Essential Job Functions
Provides support and collaborates in the planning, development, and implementation of validations program by:
Performing high volume validations, processing, and/or payments of claims in a Lottery Claim Center in accordance with established commission policies and procedures.
Providing quality internal and external technical assistance to the public and program support work in person, email, and telephone by responding to inquiries and concerns on game rules and commission policies and procedures.
Collecting funds and issuing receipts for payments received for Lottery retailers and logging payments in the Claims Tracking System to ensure timely processing to retailers accounts and fiscal accountability.
Promoting teamwork and working closely with co-workers, peers, and management to encourage an open atmosphere of positive teambuilding.
Performs an array of technical, training, research, planni Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Gambling Facilities and Casinos Referrals increase your chances of interviewing at Texas Lottery Commission by 2x Sign in to set job alerts for “Player” roles.
Fort Worth, TX $150,000.00-$200,000.00 2 weeks ago Biotech Sales Account Rep - Pharma Distribution
Fort Worth, TX $84,100.00-$112,315.00 3 weeks ago SaaS Account Manager (OTE $150,000/year USD) - CXT Software
SaaS Sales Executive - (OTE $175,000/year USD), CXT Software
Baseball Training Instructor - Mansfield, TX
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Fort Worth, TX $101,054.00-$121,751.00 1 month ago Fort Worth After School (FWAS) Program Pool
Arlington, TX $60,000.00-$225,000.00 2 weeks ago SaaS Account Manager - (OTE $150,000/year USD), CXT Software
Fort Worth, TX $33,184.00-$39,977.00 1 month ago SaaS Sales Executive - (OTE $175,000/year USD), CXT Software
SaaS Sales Executive - (OTE $175,000/year USD), CXT Software
Customer Experience Specialist-Fort Worth
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr