Gallo Companies
Director of Multifamily Operations
Gallo Companies, Washington, Michigan, United States, 48094
Gallo Companies, a Macomb County based developer, recipient of the 2023 Multifamily Construction Builder of the Year Award, owner and manager of multifamily and commercial developments, is seeking a Director of Multifamily Operations with advanced experience in the multifamily / apartment industry.
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
At Gallo Companies, we are customer service driven, building upscale multi-family housing developments. Our properties are positioned as a premier style of living in the communities in which they reside, and we are looking for looking for a positive, self-starting, motivated leader to join our rapidly growing team. The candidate must already understand the unique dynamics of multifamily development, including new construction/lease-up, and can step in with confidence from day one.
The Director of Multifamily Operations will play a pivotal role in driving the day-to-day operational success of the organization, reporting directly to the CFO/COO and ownership. This senior leadership position requires a strategic/critical thinker with a proven track record in operations management, process improvement/compliance as well as strong HR and leadership capability. The Director of Multifamily Operations will oversee daily operations leading a team of approx. 30 staff and approx. 1,000 units and growing to ensure they meet established operational and financial performance goals by overseeing properties, reviewing financial, market, and operational reports, managing community operations, developing and implementing appropriate action plans to achieve results and ensure the portfolio is performing at the highest level of standards, lead planning efforts for future projects, implement effective strategies and ensure alignment with the company’s goals and objectives.
This role is central to maintaining operational excellence and driving efficiency across transactions, marketing, HR/team management, IT/software management, and client communication.
Required Qualifications: Expert knowledge and experience with Yardi software 5+ years of senior leadership experience in operations within the multi-family industry. 5+ years of experience in HR. Must be proficient and well versed with Fair Housing guidelines and regulations. Proven experience in multi-site operations, team leadership, regulatory compliance, and quality assurance. Exceptional leadership skills with the ability to inspire and motivate teams at all levels. Excellent communication, negotiation, and problem-solving abilities. Highly organized, detail oriented, self-directed, and the ability to manage multiple priorities effectively. Passion for delivering outstanding service to our team members and residents and driving continuous improvements in operational performance. Bachelor’s degree and Certified Property Manager (CPM) preferred.
* Please Note: Candidates who do not have extensive Multi-family experience and do not meet the required qualifications will not be considered for this position.
Job Duties: Develop, implement, and refine current operational policies, procedures, and strategies to improve efficiency and effectiveness across the organization. Ensure consistency and compliance with all company policy and local, state, and federal housing laws and ordinances. Ensures the appearance and physical aspects of the properties meet the established business standards. Review and approve estimates and specifications prepared by its team for major capital expenditures. Highly versed expert experience in the Yardi voyager property management software system to include all aspects of new property setup and troubleshooting. Manages HR efforts to include recruiting, hiring, training, motivating, evaluation, counseling, and terminating on-site personnel. Assists the leadership team in handing sensitive/delicate personnel issues. Assist in developing, implementing, and achieving the annual community budget for each property. Oversee the development and execution of all marketing efforts to include various social media outlets, ILS integration, reputation management, branding opportunity, and various print/online literature. Manage Maintenance Supervisor and staff to monitor the timeline efficiency and unit turn process for make-ready units to minimize vacancy loss. Evaluate market trends, monitor property performance, and analyze occupancy rates, rental income, and expenses to identify opportunities for growth. Develop and maintain current knowledge of community competition and market data to assess differentiators and establish optimum rental rates. Work closely with the site management team to develop competitive analysis. Provide a high level of customer complaint/issue resolution. Lead, coordinate, and execute projects in various areas of the business ensuring communication and integration. Manage and oversee landlord/tenant legal counsel and collections firms.
This is a unique opportunity for an experienced leader looking for a stable, long-term position who will be instrumental in supporting significant growth and implementing operating efficiencies for the organization.
Job Type: Full-time, long-term employment. Hours: M-F 7:30am-5:30pm Pay: Salary Commensurate with experience
Benefits: 401(k) Dental insurance Health insurance Paid time off. Vision insurance Life insurance
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
At Gallo Companies, we are customer service driven, building upscale multi-family housing developments. Our properties are positioned as a premier style of living in the communities in which they reside, and we are looking for looking for a positive, self-starting, motivated leader to join our rapidly growing team. The candidate must already understand the unique dynamics of multifamily development, including new construction/lease-up, and can step in with confidence from day one.
The Director of Multifamily Operations will play a pivotal role in driving the day-to-day operational success of the organization, reporting directly to the CFO/COO and ownership. This senior leadership position requires a strategic/critical thinker with a proven track record in operations management, process improvement/compliance as well as strong HR and leadership capability. The Director of Multifamily Operations will oversee daily operations leading a team of approx. 30 staff and approx. 1,000 units and growing to ensure they meet established operational and financial performance goals by overseeing properties, reviewing financial, market, and operational reports, managing community operations, developing and implementing appropriate action plans to achieve results and ensure the portfolio is performing at the highest level of standards, lead planning efforts for future projects, implement effective strategies and ensure alignment with the company’s goals and objectives.
This role is central to maintaining operational excellence and driving efficiency across transactions, marketing, HR/team management, IT/software management, and client communication.
Required Qualifications: Expert knowledge and experience with Yardi software 5+ years of senior leadership experience in operations within the multi-family industry. 5+ years of experience in HR. Must be proficient and well versed with Fair Housing guidelines and regulations. Proven experience in multi-site operations, team leadership, regulatory compliance, and quality assurance. Exceptional leadership skills with the ability to inspire and motivate teams at all levels. Excellent communication, negotiation, and problem-solving abilities. Highly organized, detail oriented, self-directed, and the ability to manage multiple priorities effectively. Passion for delivering outstanding service to our team members and residents and driving continuous improvements in operational performance. Bachelor’s degree and Certified Property Manager (CPM) preferred.
* Please Note: Candidates who do not have extensive Multi-family experience and do not meet the required qualifications will not be considered for this position.
Job Duties: Develop, implement, and refine current operational policies, procedures, and strategies to improve efficiency and effectiveness across the organization. Ensure consistency and compliance with all company policy and local, state, and federal housing laws and ordinances. Ensures the appearance and physical aspects of the properties meet the established business standards. Review and approve estimates and specifications prepared by its team for major capital expenditures. Highly versed expert experience in the Yardi voyager property management software system to include all aspects of new property setup and troubleshooting. Manages HR efforts to include recruiting, hiring, training, motivating, evaluation, counseling, and terminating on-site personnel. Assists the leadership team in handing sensitive/delicate personnel issues. Assist in developing, implementing, and achieving the annual community budget for each property. Oversee the development and execution of all marketing efforts to include various social media outlets, ILS integration, reputation management, branding opportunity, and various print/online literature. Manage Maintenance Supervisor and staff to monitor the timeline efficiency and unit turn process for make-ready units to minimize vacancy loss. Evaluate market trends, monitor property performance, and analyze occupancy rates, rental income, and expenses to identify opportunities for growth. Develop and maintain current knowledge of community competition and market data to assess differentiators and establish optimum rental rates. Work closely with the site management team to develop competitive analysis. Provide a high level of customer complaint/issue resolution. Lead, coordinate, and execute projects in various areas of the business ensuring communication and integration. Manage and oversee landlord/tenant legal counsel and collections firms.
This is a unique opportunity for an experienced leader looking for a stable, long-term position who will be instrumental in supporting significant growth and implementing operating efficiencies for the organization.
Job Type: Full-time, long-term employment. Hours: M-F 7:30am-5:30pm Pay: Salary Commensurate with experience
Benefits: 401(k) Dental insurance Health insurance Paid time off. Vision insurance Life insurance