Director of Operations - Multifamily Apartments

Description The Director of Operations is a key executive leader responsible for overseeing the strategic and operational performance of the company’s multifamily portfolio across all regions. This role is accountable for driving operational excellence, financial performance, asset preservation, and resident satisfaction through the leadership of Regional Managers and Vice Presidents. The Director of Operations will ensure consistent execution of corporate strategies, policies, and standards while fostering a culture of collaboration, accountability, and innovation. Requirements Key Responsibilities Strategic Leadership Collaborate with executive leadership to define and implement organizational goals, policies, and growth strategies. Translate company vision into actionable operational plans for each region. Participate in strategic planning, new business development, and portfolio expansion opportunities. Operational Oversight Lead, coach, and develop a high-performing team of Regional and Senior-level operations leaders. Conduct regular reviews of property financials, operational KPIs, and market conditions to ensure goals are met. Oversee property performance to maximize occupancy, NOI, and asset value. Implement operational best practices and standard operating procedures (SOPs) across the portfolio. Financial Management Supervise the preparation, review, and management of annual operating budgets and capital improvement plans. Analyze monthly financial statements, identify variances, and drive corrective actions to optimize performance. Develop strategies to control expenses, increase revenue, and enhance profitability. Owner & Client Relations Serve as the primary liaison between property management leadership and ownership groups (internal and external). Communicate regularly with owners regarding financial performance, operational initiatives, and strategic goals. Ensure timely and accurate reporting to ownership, including custom reports, forecasts, and project updates. Talent Development & Leadership Oversee recruitment, training, and performance management of operations leaders. Foster a positive, inclusive, and performance-driven culture that aligns with company values. Identify and develop high-potential team members for future leadership roles. Property Operations & Compliance Ensure compliance with company policies, local/state/federal regulations, and industry standards. Oversee execution of capital projects, physical inspections, and due diligence processes. Lead initiatives to enhance curb appeal, maintenance standards, and resident experience. Vendor & Contract Management Negotiate and manage national vendor contracts and service agreements. Drive cost savings and service improvements through vendor consolidation and performance management. Qualifications Bachelor’s Degree in Business Administration, Finance, Real Estate, or related field (Master’s preferred) or minimum of 7-10 years of progressive experience in multifamily property management, with at least 5 years in a senior leadership role overseeing multiple regions. Proven track record of managing large teams and delivering operational and financial success across diverse markets. Deep understanding of multifamily operations, budgeting, maintenance, marketing, and capital planning. Strong leadership, coaching, and communication skills. Highly proficient in property management systems (e.g., Yardi, RealPage) and advanced Excel skills. Ability to travel regularly as needed. Core Competencies Strategic Thinking & Execution Financial Acumen Operational Excellence Leadership & Talent Development Communication & Interpersonal Skills Problem Solving & Decision Making Customer & Resident Focus Change Management

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