Snap-on
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Technical Support Representative II
role at
Snap-on Continue with Google Continue with Google Join to apply for the
Technical Support Representative II
role at
Snap-on The global leader in automotive diagnostic equipment, Snap-on Diagnostics has an immediate opening for a Technical Support representative. The successful candidate will provide support to Snap-on automotive diagnostic Customers and Franchisees via inbound and outbound phone calls, e-mail, and other correspondence. This support includes, but is not limited to troubleshooting, general product use/operation. Full training will be provided in order that you will understand the issues customers may encounter with the Diagnostic Product Line.
Responsibilities
Handle a high volume of inquiries in a quality manner with little assistance Collect and enter call data for each call in the customer management database Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes Perform duties according to standard operating procedures and department policies Participate in meetings as required Attend 3 rd party and internal training as required
Qualifications
Desirable Skills and Experience:
High School diploma, military training, trade school or equivalen
Desirable Skills And Experience
Customer Service experience Automotive troubleshooting and hands-on repair experience or education Strong PC skills. Proficient Microsoft Office suite Bilingual in Spanish or French
Key Competencies
Team player Strong customer service skills Strong written and verbal ommunication skills
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
We strongly encourage people of color, the LGBTQ+ community, veterans and active-duty military, parents, individuals with disabilities, and individuals from all cultural backgrounds to apply. Snap-on is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Snap-on strictly prohibits and does not tolerate discrimination against applicants, associates, or any other covered persons for any reason including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local laws.
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education.
Snap-on also derives income from various financing programs to facilitate the sales of its products. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $4.25 billion, S&P 500 company headquartered in Kenosha, Wisconsin. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Machinery Manufacturing Referrals increase your chances of interviewing at Snap-on by 2x Get notified about new Technical Support Representative jobs in
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Technical Support Representative II
role at
Snap-on Continue with Google Continue with Google Join to apply for the
Technical Support Representative II
role at
Snap-on The global leader in automotive diagnostic equipment, Snap-on Diagnostics has an immediate opening for a Technical Support representative. The successful candidate will provide support to Snap-on automotive diagnostic Customers and Franchisees via inbound and outbound phone calls, e-mail, and other correspondence. This support includes, but is not limited to troubleshooting, general product use/operation. Full training will be provided in order that you will understand the issues customers may encounter with the Diagnostic Product Line.
Responsibilities
Handle a high volume of inquiries in a quality manner with little assistance Collect and enter call data for each call in the customer management database Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes Perform duties according to standard operating procedures and department policies Participate in meetings as required Attend 3 rd party and internal training as required
Qualifications
Desirable Skills and Experience:
High School diploma, military training, trade school or equivalen
Desirable Skills And Experience
Customer Service experience Automotive troubleshooting and hands-on repair experience or education Strong PC skills. Proficient Microsoft Office suite Bilingual in Spanish or French
Key Competencies
Team player Strong customer service skills Strong written and verbal ommunication skills
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
We strongly encourage people of color, the LGBTQ+ community, veterans and active-duty military, parents, individuals with disabilities, and individuals from all cultural backgrounds to apply. Snap-on is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Snap-on strictly prohibits and does not tolerate discrimination against applicants, associates, or any other covered persons for any reason including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local laws.
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education.
Snap-on also derives income from various financing programs to facilitate the sales of its products. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $4.25 billion, S&P 500 company headquartered in Kenosha, Wisconsin. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Machinery Manufacturing Referrals increase your chances of interviewing at Snap-on by 2x Get notified about new Technical Support Representative jobs in
San Jose, CA . Technical Support Specialist - Private Equity - Up to $135k
Menlo Park, CA $100,000.00 - $135,000.00 4 weeks ago Pleasanton, CA $136,000.00 - $187,000.00 1 month ago Technical Customer Support Representative
San Jose, CA $171,052.00 - $235,000.00 1 week ago Associate Clinical Representative - San Francisco, CA
Mountain View, CA $39.59 - $45.84 1 week ago Senior Technical Support Engineer, Focused Services
Staff Technical Support Engineer - Santa Clara, CA - Hybrid
Santa Clara, CA $112,000.00 - $140,000.00 3 hours ago Technical Support Engineer, Android/iOS SDK - Pangle
San Jose, CA $103,200.00 - $244,889.00 3 weeks ago Technical Field Representative (Floater) - San Francisco, CA
San Jose, CA $128,000 - $142,000 2 months ago San Jose, CA $128,000 - $142,000 2 months ago Systems Engineer, Technical Support (NCG)
San Jose, CA $82,000 - $139,200 1 week ago Solar Technical Support Engineer (10105)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr