Hyster-Yale
Job Title Product Information Manager, AftersalesJob Category Product SupportJob Description What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Product Information Manager, Aftersales - Aftermarket Parts Marketing Department based at our Headquarters office. WHAT YOU WILL DO: Serve as the subject matter expert (SME) for PIM, the parts shopping experience, and supporting systems and applications. Stay current on road-mappedProduct Information Manager (PIM) system features, functionality, and terminology, and manage updates to ensure the PIM system remains accurate and up to date. Work with a core functional team to ideate and develop new eCommerce features and functionality. Own PIM content for all brand parts and design OE parts go-to-market strategies, including attributes to encourage upselling and cross-selling of parts solutions. Design workflows and roles within PIM to digitalize key commercial aftermarket processes. Manage all PIM content, including product descriptions, use-case studies, and performance comparison strategies to support brand differentiation. Collaborate with eCommerce Operations, IT, and other functions to leverage systems, applications, and data to enhance the customer experience. Establish and maintain harmonized Product Information Management processes across the global HYMH organization. Develop and monitor quality KPIs for product information, including completion rules, status reports, and daily health checks. Partner with IT to review integration and implementation of data feeds, manage data governance, and ensure smooth system administration. WHO YOU ARE: A detail-oriented leader who understands the strategic importance of product information in driving sales and customer satisfaction. Skilled in managing complex product data across multiple systems and ensuring accuracy, consistency, and usability. Experienced in eCommerce development, merchandising, and sales feature enhancements for aftermarket parts. Comfortable working cross-functionally with marketing, product management, operations, IT, and external stakeholders. Capable of creating and executing go-to-market strategies that enhance the parts shopping experience. Proficient in developing processes, workflows, and best practices for product data management. Analytical, with the ability to develop KPIs and monitor system health to ensure optimal PIM performance. Adept at identifying and implementing new eCommerce features and leveraging other systems to enhance product attributes. Skilled in training, supporting, and providing resources for system users. Committed to improving the customer journey from parts lookup to check out in the HYMH aftermarket business. WHAT YOU WILL NEED / EDUCATION: B.S. in Marketing or related field preferred. Without a degree: 5+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience. With a 4-year degree: 3+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience. With an MBA: 2-3 years in marketing, aftermarket, parts sales, project management, business analysis, or related experience. SKILLS, EXPERIENCE AND ABILITIES: Strong knowledge of marketing and promotional strategies. Desired knowledge of a PIM and eCommerce platform. Experience in marketing, master data management, eCommerce, or related fields. Proficiency in market analysis. Skilled in Microsoft Office Suite. Strong project management and organizational skills. Proven written and oral communication skills. Ability to work cross-functionally and build alignment across teams. Experience creating go-to-market product strategies and upsell/cross-sell opportunities. Ability to develop and maintain data governance processes. Who we are: Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit What we offer: Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). Job Type PermanentTime Type Full timeWork Hours 40Travel Required NoPrimary Location HY US Greenville, NC (Headquarters)Address 1400 Sullivan DriveZip Code 27834Field-Based NoRelocation Assistance Available NoWe are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled