King County
King County is driving to become the best run government in the country. For King County Information Technology (KCIT) that means innovating and iterating on how we deliver high quality services and solutions to our customers. King County Department of Information Technology's (KCIT) Platform Applications team is seeking a highly skilled Principal IT Production Engineer to join our team to support and administer our application portfolio, and act as a technical lead for application projects.
The successful candidate for this position will have extensive knowledge and experience with software administration, integration, and scripting, as well as basic knowledge and experience with SQL databases, Windows and Linux server administration, possessing an understanding of application runtime, middleware, OS, virtualization, servers, storage, networking technologies and a proficiency in Azure Cloud services. Additionally, as Technical Lead for new and upgrade software projects, this candidate is responsible for the design, engineering, implementation, and operational support of application solutions. This candidate will oversee technical aspects of projects, which may also include project oversight in managing project scope, communications, priorities, goals, and deliverables. This role will assist with technical issues and architectural needs, document designs of new and emerging technologies and comply with KCIT standards.
King County Department of Information Technology (KCIT)
KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit:
http://kingcounty.gov/depts/it.aspx
Establish and upgrade application systems and associated servers, databases, scripts and integrations for lifecycle management. Implement technology roadmaps. Troubleshoot complex system issues and coordinate progress with customers and stakeholders, while collaborating with vendors, and KCIT cross-functional teams. Create standard operating procedures, establish processes, and documentation, maintain services, write automation scripts, and implement work tasks. Collaborate with vendors, colleagues and business partners to design and implement solutions and enhance services that meet business requirements. Drive automation and best practices to improve consistency and customer experience. Act as final point of escalation in application system support. Establish and support system documentation and cross-train team members on technical systems. Act as technical lead for application projects, overseeing KCIT technical requirements for systems while coordinating and collaborating with customers, stakeholders, vendors and KCIT cross-functional teams. Lead change management, conceptual design review, architectural review, and risk mitigation processes as the owner, ownership of project-basedtechnology aspects. Utilize organizational and time management skills while balancing multiple ongoing projects and system maintenance. Continuously learn about and apply knowledge on technologies and systems being utilized within KCIT. EDUCATION & EXPERIENCE Possess a BS or MS in Computer Science, Computer Engineering, OR a combination of equivalent education and work experience. Possess six years of experience with Microsoft products, software support expertise and application integrations. Possess a Basic understanding of runtime, middleware, OS, virtualization, servers, storage and networking technologies. Demonstrate understanding of IAAS and PAAS, vendor and custom software applications. Demonstrate Basic proficiency in Azure Cloud services. Possess knowledge and experience with Agile methodology. TECHNICAL LEAD Possess three or more years experience overseeing technical projects, including scope, communications, priorities, goals, and deliverables. Demonstrate Experience supporting architecture design needs and assist in resolving technical issues. Experience documenting new technologies, providing in-team training, and ensuring system documentation is available and current. Experience leading change management, design, architectural reviews, and risk mitigation processes. Experience serving as the technical lead on projects, providing direction and guidance, and cross-training, team members and staff as appropriate. Experience in communicating and presenting solutions, business process improvements, and integrated business and technical requirements, to technology architects and stakeholders.
CLIENT & TASK MGMT Experience in use of Azure DevOps to track work item assignments, manage pipelines, and store code. Experience providing solutions-oriented recommendations to customers for software use cases, including defining problems, solutions, and determining the best solutions. Possess Excellent written and oral communication skills and demonstrated excellent customer service skills. Demonstrated reliability and know how to follow up effectively with others. Ability to manage and track multiple tasks while navigating competing priorities. Effective time management while juggling multiple assignments.
SYSTEM SUPPORT Experience providing Tier 2 and Tier 3 support for applications service requests and incidents. Experience providing technical support for our portfolio of applications, including design, implementation, maintenance, and system administration. Experience reviewing current configurations and standards to identify, design, plan, recommend, and implement improvements. Experience writing scripts for automation, reporting, and standardization of operational processes. Experience participating in the development and updating of technical roadmaps, as well as the design and implementation of solutions. Experience providing day-to-day operational system support to ensure high availability and optimal performance. Experience troubleshooting and resolving complex technical problems, serving as the final escalation point when necessary. Experience providing support for service issues or failures as needed. Experienced in understanding security and administration best practices for applications – following KCIT security protocols.
TECHNOLOGY SKILLS Demonstrated experience utilizing PowerShell and developing scripts. Possess skill in configuring monitoring using SCOM, Orion, or other similar systems. Experience in using APIs (Application Programming Interface). Experience in Azure Cloud permissioning – including Azure Guest account configuration. Experience with AD group configuration and MIM configuration (Microsoft Identity Management). Experience in working with VPN tunnels. Experience establishing SSO Single Sign On, and Azure Entra access management. Experience renewing server certificates. Experience in establishing and maintaining system configuration Items (CMDB).
TROUBLESHOOTING SKILLS Exhibit major incident response and resolution skills, advanced problem-solving and troubleshooting skills, and root cause analysis skills to identify potential improvements to the environment. Possess basic knowledge and understanding of software development languages and tools. Demonstrate strong research, data collection, organization, and analysis skills. Exhibit expertise and experience with complex technical activities. Perform additional duties as assigned.
DESIRED QUALIFICATIONS ITIL Foundation certification. Project Management/SCRUM experience. Microsoft Certifications including Azure. Hybrid Work The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements . King County has a robust collection of tools and resources to support when working remotely. Classification IT Production Engineer - Principal - 741701
Union This position is represented by Protec17: Information Technology Work Schedule The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay.
**This position participates in an After-Hours Support Rotation
Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?
Come join the team
dedicated to serving one of the nation's best places to live, work and play.
Guided by our
True North , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. Are you ready to APPLY!? The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies.
A completed King County Application detailing your experience and qualifications is required. Applications submitted without all material will not be considered. Questions If you have questions regarding this recruitment, please contact Ira Becton, irbecton@kingcounty.gov or 206-492-6919.
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The successful candidate for this position will have extensive knowledge and experience with software administration, integration, and scripting, as well as basic knowledge and experience with SQL databases, Windows and Linux server administration, possessing an understanding of application runtime, middleware, OS, virtualization, servers, storage, networking technologies and a proficiency in Azure Cloud services. Additionally, as Technical Lead for new and upgrade software projects, this candidate is responsible for the design, engineering, implementation, and operational support of application solutions. This candidate will oversee technical aspects of projects, which may also include project oversight in managing project scope, communications, priorities, goals, and deliverables. This role will assist with technical issues and architectural needs, document designs of new and emerging technologies and comply with KCIT standards.
King County Department of Information Technology (KCIT)
KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit:
http://kingcounty.gov/depts/it.aspx
Establish and upgrade application systems and associated servers, databases, scripts and integrations for lifecycle management. Implement technology roadmaps. Troubleshoot complex system issues and coordinate progress with customers and stakeholders, while collaborating with vendors, and KCIT cross-functional teams. Create standard operating procedures, establish processes, and documentation, maintain services, write automation scripts, and implement work tasks. Collaborate with vendors, colleagues and business partners to design and implement solutions and enhance services that meet business requirements. Drive automation and best practices to improve consistency and customer experience. Act as final point of escalation in application system support. Establish and support system documentation and cross-train team members on technical systems. Act as technical lead for application projects, overseeing KCIT technical requirements for systems while coordinating and collaborating with customers, stakeholders, vendors and KCIT cross-functional teams. Lead change management, conceptual design review, architectural review, and risk mitigation processes as the owner, ownership of project-basedtechnology aspects. Utilize organizational and time management skills while balancing multiple ongoing projects and system maintenance. Continuously learn about and apply knowledge on technologies and systems being utilized within KCIT. EDUCATION & EXPERIENCE Possess a BS or MS in Computer Science, Computer Engineering, OR a combination of equivalent education and work experience. Possess six years of experience with Microsoft products, software support expertise and application integrations. Possess a Basic understanding of runtime, middleware, OS, virtualization, servers, storage and networking technologies. Demonstrate understanding of IAAS and PAAS, vendor and custom software applications. Demonstrate Basic proficiency in Azure Cloud services. Possess knowledge and experience with Agile methodology. TECHNICAL LEAD Possess three or more years experience overseeing technical projects, including scope, communications, priorities, goals, and deliverables. Demonstrate Experience supporting architecture design needs and assist in resolving technical issues. Experience documenting new technologies, providing in-team training, and ensuring system documentation is available and current. Experience leading change management, design, architectural reviews, and risk mitigation processes. Experience serving as the technical lead on projects, providing direction and guidance, and cross-training, team members and staff as appropriate. Experience in communicating and presenting solutions, business process improvements, and integrated business and technical requirements, to technology architects and stakeholders.
CLIENT & TASK MGMT Experience in use of Azure DevOps to track work item assignments, manage pipelines, and store code. Experience providing solutions-oriented recommendations to customers for software use cases, including defining problems, solutions, and determining the best solutions. Possess Excellent written and oral communication skills and demonstrated excellent customer service skills. Demonstrated reliability and know how to follow up effectively with others. Ability to manage and track multiple tasks while navigating competing priorities. Effective time management while juggling multiple assignments.
SYSTEM SUPPORT Experience providing Tier 2 and Tier 3 support for applications service requests and incidents. Experience providing technical support for our portfolio of applications, including design, implementation, maintenance, and system administration. Experience reviewing current configurations and standards to identify, design, plan, recommend, and implement improvements. Experience writing scripts for automation, reporting, and standardization of operational processes. Experience participating in the development and updating of technical roadmaps, as well as the design and implementation of solutions. Experience providing day-to-day operational system support to ensure high availability and optimal performance. Experience troubleshooting and resolving complex technical problems, serving as the final escalation point when necessary. Experience providing support for service issues or failures as needed. Experienced in understanding security and administration best practices for applications – following KCIT security protocols.
TECHNOLOGY SKILLS Demonstrated experience utilizing PowerShell and developing scripts. Possess skill in configuring monitoring using SCOM, Orion, or other similar systems. Experience in using APIs (Application Programming Interface). Experience in Azure Cloud permissioning – including Azure Guest account configuration. Experience with AD group configuration and MIM configuration (Microsoft Identity Management). Experience in working with VPN tunnels. Experience establishing SSO Single Sign On, and Azure Entra access management. Experience renewing server certificates. Experience in establishing and maintaining system configuration Items (CMDB).
TROUBLESHOOTING SKILLS Exhibit major incident response and resolution skills, advanced problem-solving and troubleshooting skills, and root cause analysis skills to identify potential improvements to the environment. Possess basic knowledge and understanding of software development languages and tools. Demonstrate strong research, data collection, organization, and analysis skills. Exhibit expertise and experience with complex technical activities. Perform additional duties as assigned.
DESIRED QUALIFICATIONS ITIL Foundation certification. Project Management/SCRUM experience. Microsoft Certifications including Azure. Hybrid Work The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements . King County has a robust collection of tools and resources to support when working remotely. Classification IT Production Engineer - Principal - 741701
Union This position is represented by Protec17: Information Technology Work Schedule The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay.
**This position participates in an After-Hours Support Rotation
Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?
Come join the team
dedicated to serving one of the nation's best places to live, work and play.
Guided by our
True North , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. Are you ready to APPLY!? The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies.
A completed King County Application detailing your experience and qualifications is required. Applications submitted without all material will not be considered. Questions If you have questions regarding this recruitment, please contact Ira Becton, irbecton@kingcounty.gov or 206-492-6919.
#J-18808-Ljbffr