King County
This position is open to Internal King County Department of Information Technology (KCIT) employees and eligible Priority Placement participants ONLY. Only current KCIT employees and eligible Priority Placement participants applications will be considered.
KCIT is seeking to hire a Senior Manager of Application Support. The Senior Manager of Application Support is responsible for overseeing the operations of the application support team, ensuring the timely and effective resolution of application issues and incidents. This role involves developing and implementing support strategies to enhance service delivery and align with business objectives. The Senior Manager will monitor performance metrics, manage escalations, and collaborate with various stakeholders to ensure seamless integration and support of applications. Additionally, this position requires ensuring compliance with relevant regulations and security standards, managing the budget for the support team, and providing training and development opportunities for team members.
King County Department of Information Technology (KCIT)
KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit:
http://kingcounty.gov/depts/it.aspx
Oversee Application Support Operations: Manage and lead the application support team to ensure timely and effective resolution of application issues and incidents.
Develop and Implement Support Strategies: Create and execute strategies to improve application support processes, enhance service delivery, and ensure alignment with business objectives.
Monitor Performance Metrics: Track and analyze key performance indicators (KPIs) to assess the effectiveness of support operations and identify areas for improvement.
Collaborate with Stakeholders: Work closely with other departments, such as IT, development, and business units, to ensure seamless integration and support of applications. Manage Escalations: Handle escalated issues and provide guidance to the support team to resolve complex problems.
Budget Management: Oversee the budget for the application support team, ensuring cost-effective use of resources. Training and Development: Provide training and development opportunities for the support team to enhance their skills and knowledge.
Vendor Management: Manage relationships with third-party vendors and service providers to ensure high-quality support services.
Continuous Improvement: Identify opportunities for continuous improvement in support processes and implement best practices.
Professional Experience Minimum of 5-8 years of experience in application support or a related field. Proven track record of managing and leading a support team. Experience with ITIL (Information Technology Infrastructure Library) processes and best practices. Hands-on experience with application monitoring and performance management tools. Experience in managing escalations and resolving complex technical issues. Background in working with cross-functional teams and collaborating with various stakeholders.
Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field OR an equivalent combination of education and experience. Strong understanding of application support methodologies and best practices. Knowledge of industry standards and compliance requirements.
Skills Excellent leadership and management skills to effectively lead a support team. Strong problem-solving and analytical skills to diagnose and resolve application issues. Effective communication skills to interact with team members, stakeholders, and vendors. Ability to manage multiple priorities and work under pressure. Strong organizational skills to ensure efficient support operations. Customer-focused mindset to provide high-quality support services. Desirable Qualifications Experience managing other managers. Master's degree or relevant certifications. Hybrid Work:
The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities.
Employees must reside in Washington state and within a reasonable distance to their King County worksiteto respond to workplace reporting requirements . King County has a robust collection of
toolsandresources
to support when working remotely. Classification: IT Manager-Senior - 7341400 Union: This position is represented by L117: IT Managers and Supervisors Work Schedule: The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered.This position is FLSA Exempt and is not eligible for overtime pay. Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?
Come join the team
dedicated to serving one of the nation's best places to live, work and play. Guided by our
True North , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. Are you ready to APPLY!? The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application and Resume are required for consideration. Applications submitted without all material will not be considered. Questions: If you have questions regarding this recruitment, please contact Shannon Hoeper @
shoeper
@kingcounty.gov or 206-263-6957.
#J-18808-Ljbffr
KCIT is seeking to hire a Senior Manager of Application Support. The Senior Manager of Application Support is responsible for overseeing the operations of the application support team, ensuring the timely and effective resolution of application issues and incidents. This role involves developing and implementing support strategies to enhance service delivery and align with business objectives. The Senior Manager will monitor performance metrics, manage escalations, and collaborate with various stakeholders to ensure seamless integration and support of applications. Additionally, this position requires ensuring compliance with relevant regulations and security standards, managing the budget for the support team, and providing training and development opportunities for team members.
King County Department of Information Technology (KCIT)
KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit:
http://kingcounty.gov/depts/it.aspx
Oversee Application Support Operations: Manage and lead the application support team to ensure timely and effective resolution of application issues and incidents.
Develop and Implement Support Strategies: Create and execute strategies to improve application support processes, enhance service delivery, and ensure alignment with business objectives.
Monitor Performance Metrics: Track and analyze key performance indicators (KPIs) to assess the effectiveness of support operations and identify areas for improvement.
Collaborate with Stakeholders: Work closely with other departments, such as IT, development, and business units, to ensure seamless integration and support of applications. Manage Escalations: Handle escalated issues and provide guidance to the support team to resolve complex problems.
Budget Management: Oversee the budget for the application support team, ensuring cost-effective use of resources. Training and Development: Provide training and development opportunities for the support team to enhance their skills and knowledge.
Vendor Management: Manage relationships with third-party vendors and service providers to ensure high-quality support services.
Continuous Improvement: Identify opportunities for continuous improvement in support processes and implement best practices.
Professional Experience Minimum of 5-8 years of experience in application support or a related field. Proven track record of managing and leading a support team. Experience with ITIL (Information Technology Infrastructure Library) processes and best practices. Hands-on experience with application monitoring and performance management tools. Experience in managing escalations and resolving complex technical issues. Background in working with cross-functional teams and collaborating with various stakeholders.
Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field OR an equivalent combination of education and experience. Strong understanding of application support methodologies and best practices. Knowledge of industry standards and compliance requirements.
Skills Excellent leadership and management skills to effectively lead a support team. Strong problem-solving and analytical skills to diagnose and resolve application issues. Effective communication skills to interact with team members, stakeholders, and vendors. Ability to manage multiple priorities and work under pressure. Strong organizational skills to ensure efficient support operations. Customer-focused mindset to provide high-quality support services. Desirable Qualifications Experience managing other managers. Master's degree or relevant certifications. Hybrid Work:
The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities.
Employees must reside in Washington state and within a reasonable distance to their King County worksiteto respond to workplace reporting requirements . King County has a robust collection of
toolsandresources
to support when working remotely. Classification: IT Manager-Senior - 7341400 Union: This position is represented by L117: IT Managers and Supervisors Work Schedule: The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered.This position is FLSA Exempt and is not eligible for overtime pay. Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?
Come join the team
dedicated to serving one of the nation's best places to live, work and play. Guided by our
True North , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. Are you ready to APPLY!? The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application and Resume are required for consideration. Applications submitted without all material will not be considered. Questions: If you have questions regarding this recruitment, please contact Shannon Hoeper @
shoeper
@kingcounty.gov or 206-263-6957.
#J-18808-Ljbffr