Supervision Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. We are committed to being a diverse and inclusive workplace, hiring individuals from broad backgrounds, and investing in our teammates and their families with competitive benefits supporting their well-being. Working at Bank of America offers opportunities to learn, grow, and make a positive impact. Join us! Responsibilities/Position Summary: The Supervisory Management position ensures regulatory compliance and corporate mandates for activities performed by Field Financial Services Advisors (FSA), Banking Financial Advisors (BFA), and Corporate Financial Solutions Advisors (CFSA) within the Merrill Edge platform, which manages over $193 billion in assets. The role aims to limit risk and financial exposure to the business unit and the firm. The Supervisory Manager (SM), reporting to the Division Supervision manager, is a key member of the Branch Leadership Team and supports the firm's business objectives by influencing advisor practices to minimize regulatory and financial risks, uphold the firm's reputation, and serve clients effectively. The SM is responsible for supervising administrative and business functions related to regulatory responsibilities, functioning independently or with minimal guidance, and supporting branch profitability through risk mitigation and adherence to policies. Key Responsibilities include: Coaching and promoting good behaviors aligned with risk controls and operational excellence. Conducting semi-annual audits of FSA/BFA/CFSA locations using supervisory applications, with annual visits to secondary locations. Responding to and resolving customer complaints related to sales practices. Assisting in arbitration and legal matters. Performing client contacts when necessary. Reviewing and maintaining client, compliance, and regulatory correspondence. Making market and non-market action decisions. Reviewing and approving sales seminars, outside speaking engagements, or media coverage by FSAs/BFAs. Monitoring investor profile changes and large account balances over $500,000, coordinating approvals as needed. Reviewing policy settlements and large trade or managed account enrollments. Reviewing exception requests for control securities and monitoring registration, licensing, and continuing education compliance. Monitoring client accounts for potential risks, including mutual fund trading, concentrated positions, and margin usage. Reviewing compliance exception items and following up appropriately. Leading projects to improve sales supervision and risk management processes. Monitoring transactions for state registration compliance and adherence to policies. Escalating emerging risks within the enterprise risk framework. Required Qualifications: Bachelor’s Degree or equivalent work experience. FINRA Series 7, 8 or 9/10, 63/65, or 66 licenses (or combinations of licenses such as 4, 24, and 53). Familiarity with compliance and regulatory issues. Strong auditing background and willingness to travel. Leadership, communication, and delegation skills. Proficiency in Microsoft Word, Excel, and PowerPoint. Ability to manage risk, make sound decisions, and understand industry regulations. Strong organizational skills and the ability to prioritize. Excellent interpersonal relationship-building skills. Ability to identify client needs and coach advisors accordingly. Analytical skills to identify trends and root causes, and to improve processes. Effective leadership style with clear communication and collaboration. Enterprise Job Description: Supervising client account activities by monitoring administrative, sales, and trading tasks performed by registered employees, with a focus on limiting risk and financial exposure in call centers or financial centers. Responsibilities include overseeing day-to-day supervision, mandated reviews, trade and complaint resolution. Enterprise Qualifications: Ensuring compliance with policies, procedures, and regulations. Creating and overseeing team workflow, including reviews and alerts. Monitoring employee handling of complaints. Additional Skills: Attention to Detail Continuous Improvement Controls and Risk Management Fraud and Issue Management Monitoring, Surveillance, and Testing Policies and Procedures Management Regulatory Relations Active Listening Decision Making Due Diligence Leadership Development Oral Communication Shift:

1st shift (United States of America) Hours Per Week:

40 Pay Transparency Details: Locations in Riverside, San Diego, Chicago, Rolling Meadows, and Las Vegas. Salary range $87,700 - $101,900 annually, with discretionary incentives based on performance. Benefits are available and include paid time off, resources, and support for employee well-being.

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