Inghams Chickens
We’ve been proudly bringing joy to tables and smiles to faces with the delicious food we’ve been crafting for over 100 years. A large part of our strong growth and success is because we're always looking for new ways to do things and thinking about how we can create a better, more sustainable future world together. Our success as an industry leader in providing deliciously good food means we can continue to invest in our future as we work towards becoming Australia and New Zealand’s first choice for poultry.
Job Description Your opportunity to join us at Osborne Park!
As a Field Service Technician, you will play a key role in supporting our people at various sites across our WA business. Based in Regional WA (Osborne Park), you will be responsible for investigating end user computing hardware, software, and application-related issues and finding suitable resolutions with minimal disruption to the business.
This is a full-time position, based in Osborne Park (Western Australia), paying $85,000-$90,000 + super.
Responsibilities include:
Provide support to all IT users by investigating and resolving computer hardware and software related issues, from level 1 through to level 3 at different sites as required.
Support the site setup process for new hires.
Provide computing support to users, responding to telephone calls, emails, and general requests for technical support.
Record, prioritize, and track service tickets within the Service Management System and document work effort against tickets.
Manage the currency and validity of information and documentation to ensure team members can access and apply up-to-date solutions for known issues.
Ensure timely attention to requests to meet SLAs in line with IT processes.
Diagnose incidents/problems through discussions with users and peers.
Identify and research documents and knowledge base stores to resolve incidents.
Make recommendations for system modifications to reduce issue reoccurrence.
Work collaboratively with other IT teams (network services, systems management, and/or applications development) to correctly identify and address problems and restore service.
Proactively and reactively engage with internal stakeholders, employees, and the wider IT team to identify opportunities and solutions that enhance the performance, security, and functionality of Inghams’ IT services.
We’re interested in people who can bring:
Experience working in a multisite environment.
Experience as a Deskside Support Engineer or in an equivalent IT service/support role.
Experience in PC hardware replacement and repair, enterprise workstation deployment and configuration, troubleshooting client network connectivity issues, and configuration of networked printers.
Strong knowledge of standard business software such as the Microsoft Office Suite.
Proficiency with desktop, laptop, mobile devices, and supported vendor products and services.
Experience troubleshooting networking and connectivity issues in a corporate environment.
Ability to administer Windows Active Directory at the desktop level.
Experience with help desk ticketing systems (e.g., Jira, ServiceNow) and remote assistance tools such as Remote Desktop Connection, OCS SCCM, and TeamViewer.
Knowledge of imaging Windows, management tools, and other productivity products in a networked environment.
An understanding of ITIL.
Solid IT experience, including Active Directory, server configuration, and virtualization technologies.
Diploma or Bachelor of Information Technology or equivalent is desirable.
Excellent interpersonal skills to support both technical and non-technical personnel at all levels.
Excellent verbal and written communication skills.
We’re looking for curious, caring, courageous, and committed individuals who want to contribute their best work every day and continue delivering deliciously good food that’s… Always Good!
#J-18808-Ljbffr
Job Description Your opportunity to join us at Osborne Park!
As a Field Service Technician, you will play a key role in supporting our people at various sites across our WA business. Based in Regional WA (Osborne Park), you will be responsible for investigating end user computing hardware, software, and application-related issues and finding suitable resolutions with minimal disruption to the business.
This is a full-time position, based in Osborne Park (Western Australia), paying $85,000-$90,000 + super.
Responsibilities include:
Provide support to all IT users by investigating and resolving computer hardware and software related issues, from level 1 through to level 3 at different sites as required.
Support the site setup process for new hires.
Provide computing support to users, responding to telephone calls, emails, and general requests for technical support.
Record, prioritize, and track service tickets within the Service Management System and document work effort against tickets.
Manage the currency and validity of information and documentation to ensure team members can access and apply up-to-date solutions for known issues.
Ensure timely attention to requests to meet SLAs in line with IT processes.
Diagnose incidents/problems through discussions with users and peers.
Identify and research documents and knowledge base stores to resolve incidents.
Make recommendations for system modifications to reduce issue reoccurrence.
Work collaboratively with other IT teams (network services, systems management, and/or applications development) to correctly identify and address problems and restore service.
Proactively and reactively engage with internal stakeholders, employees, and the wider IT team to identify opportunities and solutions that enhance the performance, security, and functionality of Inghams’ IT services.
We’re interested in people who can bring:
Experience working in a multisite environment.
Experience as a Deskside Support Engineer or in an equivalent IT service/support role.
Experience in PC hardware replacement and repair, enterprise workstation deployment and configuration, troubleshooting client network connectivity issues, and configuration of networked printers.
Strong knowledge of standard business software such as the Microsoft Office Suite.
Proficiency with desktop, laptop, mobile devices, and supported vendor products and services.
Experience troubleshooting networking and connectivity issues in a corporate environment.
Ability to administer Windows Active Directory at the desktop level.
Experience with help desk ticketing systems (e.g., Jira, ServiceNow) and remote assistance tools such as Remote Desktop Connection, OCS SCCM, and TeamViewer.
Knowledge of imaging Windows, management tools, and other productivity products in a networked environment.
An understanding of ITIL.
Solid IT experience, including Active Directory, server configuration, and virtualization technologies.
Diploma or Bachelor of Information Technology or equivalent is desirable.
Excellent interpersonal skills to support both technical and non-technical personnel at all levels.
Excellent verbal and written communication skills.
We’re looking for curious, caring, courageous, and committed individuals who want to contribute their best work every day and continue delivering deliciously good food that’s… Always Good!
#J-18808-Ljbffr