IDR, Inc.
Technical Support Engineer - Service Management (452193)
IDR, Inc., Santa Clara, California, us, 95053
Technical Support Engineer - Service Management (452193)
Technical Support Engineer - Service Management (452193)
1 day ago Be among the first 25 applicants IDR is seeking a
Technical Support Engineer
to join one of our top Tech clients in
Santa Clara, CA . This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! If you're looking to work with one of the most innovative industry leaders...Apply today! Position Overview/Responsibilities for the Technical Support Engineer: The Technical Support Engineer will be responsible for managing and resolving challenging issues for external ServiceNow partners and customers. The engineer is responsible for owning and resolving issues daily, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform. Duties Include: Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues Cases are created by customers and managed by engineers using the ServiceNow software platform This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills Required Skills for Technical Support Engineer 2+ years’ Experience supporting external customers with troubleshooting difficult technical issues Experience with relational databases such as MySQL Experience within ServiceNow Platforms Why IDR? 20+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row #LI-Onsite Seniority level
Seniority level Associate Employment type
Employment type Contract Job function
Job function Information Technology Industries Technology, Information and Media Referrals increase your chances of interviewing at IDR, Inc. by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Technical Support Engineer jobs in
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Technical Support Engineer - Service Management (452193)
1 day ago Be among the first 25 applicants IDR is seeking a
Technical Support Engineer
to join one of our top Tech clients in
Santa Clara, CA . This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! If you're looking to work with one of the most innovative industry leaders...Apply today! Position Overview/Responsibilities for the Technical Support Engineer: The Technical Support Engineer will be responsible for managing and resolving challenging issues for external ServiceNow partners and customers. The engineer is responsible for owning and resolving issues daily, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform. Duties Include: Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues Cases are created by customers and managed by engineers using the ServiceNow software platform This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills Required Skills for Technical Support Engineer 2+ years’ Experience supporting external customers with troubleshooting difficult technical issues Experience with relational databases such as MySQL Experience within ServiceNow Platforms Why IDR? 20+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row #LI-Onsite Seniority level
Seniority level Associate Employment type
Employment type Contract Job function
Job function Information Technology Industries Technology, Information and Media Referrals increase your chances of interviewing at IDR, Inc. by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Technical Support Engineer jobs in
Santa Clara, CA . Pleasanton, CA $104,700.00-$141,700.00 3 weeks ago Fremont, CA $116,000.00-$132,000.00 2 weeks ago San Jose, CA $75,000.00-$90,000.00 2 weeks ago San Jose, CA $55,000.00-$83,000.00 3 weeks ago Santa Clara, CA $87,700.00-$136,000.00 1 day ago San Jose, CA $75,000.00-$90,000.00 2 weeks ago San Francisco Bay Area $90,000.00-$105,000.00 2 weeks ago San Francisco Bay Area $45.00-$50.00 2 weeks ago San Mateo, CA $60,000.00-$74,000.00 1 month ago Technical Support Engineer - University Graduate 2025
Sr. Technical Support Engineer, VM-Series
San Jose, CA $150,279.00-$160,000.00 6 days ago Palo Alto, CA $80,000.00-$120,000.00 2 weeks ago Santa Clara, CA $111,600.00-$139,500.00 5 days ago San Jose, CA $75,000.00-$90,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr